Operations Associate - HIR

COVID-19 vaccination requirements

Stryker is driven to work together with our customers to make healthcare better. In order to fulfill our commitment as a federal contractor, while focusing on the health and safety of our employees and those that we serve, Stryker is encouraging US employees as well as all new US employees joining our company to be fully vaccinated against COVID-19. Today or in the future, vaccination may be a requirement based on the essential functions of the specific role or applicable regulations. Please refer to our COVID-19 Vaccination Requirements FAQs page for current vaccination and/or reasonable accommodation requirements and timelines.

Why join Stryker?

We are proud to be named one the World’s Best Workplaces and a Best Workplace for Diversity by Fortune Magazine! Learn more about our award-winning organization by visiting stryker.com

Our benefits include bonuses; commissions; healthcare; insurance benefits; retirement programs; stock based plans; paid time off plans; family and parenting leaves; tuition reimbursement; wellness programs; onsite fitness centers and cafeterias; discount purchase programs; and service and performance awards – not to mention various social and recreational activities.

Why customer service at Stryker?

Are you interested in making a difference in healthcare by assisting sales reps and building relationships with customers? As a member of our customer services team, that is exactly what you will do! Here, you will be a part of a dynamic and supportive team that provides solutions to our customers in their time of need.

General Description:

Assists Onsite Regional and HIR leadership with daily operations with a specific focus on account coverage, running customer trials, and implementation support.

• Provides account coverage to ensure uninterrupted customer service.
• Leads Customer Trialing of HIR Services.
• May provide technical support in customer meetings for sales presentations, business reviews, or other operational interactions
• Ensures effective surgical instrument repairs and preventative maintenance.
• Interacts with surgeons, patients, OR personnel, Central Processing, Sales Reps, O.R. Management, Implementation Project Manager(s), Hospital Administration, and other Stryker employees and partners.
• Effectively builds and maintains relationships and trust in both new and existing accounts.
• Supports Regional and HIR leadership with daily operations, planning, and administration.
• Supports national projects and continuous improvement initiatives.
• Supports quality and lean initiatives by observing best practice utilization and communicating to RQA and Supervisor.
• Supports onboarding, training and technical competency assessments of Repair Specialists
• Supports new customer assessments and workflow analyses
• Supports the implementation of new customer accounts.
• Communicates injuries, reportable occurrences and performance related feedback.
• Provides Onsite Regional Manager and Supervisor with information from team leaders / specialists with essential material for reviews, corrective actions and other administrative duties regarding specialists.
• Adheres to all policies and procedures put forth in the sales code of conduct.
• Up to 75% travel potential during implementations.

• College degree or equivalent experience
• 2 years of industry experience preferred
• Certified DOL Surgical Instrument Repair Journeyman
• IAHCSMM CCSVP
• Must have proven competency in on the job training
• Medium work: Exerting up to 50 pounds of force occasionally, and/or up to 20 pounds of force constantly to move objects.
• Up to 80% overnight Travel Required
• Must be able to review printed materials.
• Must be able to communicate with large groups of people.
• Must be able to communicate telephonically.
• Must be able to use common office equipment (e.g. calculator, PC, fax machine, etc.).
• Must have near visual acuity (corrected) color vision, mobility, bending, standing, stooping, and finger dexterity.
• Must be able to generate and explain detailed forecasts, guidelines and procedures.
• Must be able to analyze and resolve non-routine product issues using independent judgment.
• Must be able to observe and correct minute inconsistencies (e.g. in the printed word, product appearance, etc.).
• Excellent analytical skills.
• Excellent interpersonal skills.
• Excellent equipment problem-solving skills.
• Excellent organizational skills.
• Excellent Leadership skills
• Demonstrates professional work ethic and attitude at all times.

Respects patient confidentiality.

Know someone at Stryker?

Be sure to have them submit you as a referral prior to applying for this position. Learn more about our employee referral program at https://careers.stryker.com/referrals/

About Stryker

Stryker is one of the world’s leading medical technology companies and, together with our customers, is driven to make healthcare better. We offer innovative products and services in Orthopaedics, Medical and Surgical, and Neurotechnology and Spine that help improve patient and hospital outcomes.

We are proud to be named one of the World’s Best Workplaces and a Best Workplace for Diversity by Fortune Magazine! Learn more about our award-winning organization by visiting stryker.com