Life Insurance Claims Adjuster

Combined Insurance, A Chubb company, is seeking a Life Insurance Claims Adjuster leader to join our fast-paced, high energy, growing company. We are proud of our tradition of success in the insurance industry of nearly 100 years. Come join our team of hard-working, talented professionals!

Position Summary:

The Life Insurance Claims Adjuster is a role in a high-energy, fast-paced, changing environment that’s responsible for investigating, evaluating and processing life claims. The role works extensively with our internal claims staff, collaborates with our First Notice of Loss (FNOL), Simple Adjudication Team (SAT) & Claims Processing Team (CPT) teams to ensure effective administration of claims handling with a focus on an exceptional customer experience.

The Life Claims Adjustor should possess experience in universal and complex life adjudication. The role requires a forward thinker, to help enhance life claims handling capabilities to meet current and future business needs.

Responsibilities:

• Accurately process claims under Life Insurance coverage.
• Evaluate claim submission, determine policy benefits and request additional information as required to finalize claim.
• Manage pending files.
• Create claim related correspondence.
• Interface with Policyholders and Agents answering a variety of questions through different service channels – phone, email and web
• Manage continuing waiver of premium claims.
• Assist in preparation of SIU cases and preliminary investigation of suspected fraud.
• Meet Department metrics for time service and quality.
• Build broad understanding of products and systems
• Ability to maneuver between system applications confidently to find information and respond to customer needs in a timely manner
• Collaborate with others to ensure effective resolution of customer needs, follow-up and workflow
• Performs other duties as assigned