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Job Details

State Farm

Health Claim Assistant


Claims Clerk


Bloomington, Illinois, United States


We are not just offering a job but a meaningful career! Come join our passionate team!

As a Fortune 50 company, we hire the best employees to serve our customers, making us a leader in the insurance and financial services industry. State Farm embraces diversity and inclusion to ensure a workforce that is engaged, builds on the strengths and talents of all associates, and creates a Good Neighbor culture.

We offer competitive benefits and pay with the potential for an annual financial award based on both individual and enterprise performance. Our employees have an opportunity to participate in volunteer events within the community and engage in a learning culture. We offer programs to assist with tuition reimbursement, professional designations, employee development, wellness initiatives, and more!

Visit our Careers page for more information on our benefits , locations and the process of joining the State Farm team!

Work Arrangement: In-Office. This position requires reporting to Corporate headquarters in Bloomington, IL, full-time.


This In-Office position is for a Health Claim Assistant. The primary responsibilities of this role include:

  • Performing routine but varied duties requiring a variety of office skills and procedural knowledge in direct support of health claim associates involved in the handling of health claims
  • Providing administrative support to claim handlers as directed
  • Applying claim procedures and legislative requirements to service health claims
  • Performing administrative support on claim files and various reports
  • Creating, administering, and maintaining appropriate databases and tables

Items to note :

Physical requirements: Requires bending, stooping, reaching, and lifting objects typically weighing no more than 25 to 50 lbs., including the ability to push and pull a mail cart

Incumbency: New team members are not eligible for promotional opportunities until after 6 months of service, and 12 months of service for lateral opportunities


A successful candidate will be able to:
  • Work with minimal supervision
  • Complete correspondence per the claim handler instruction
  • Handle return mail for claims and mail claim's checks per direction
  • Update claim files and make corrections as directed per the claim handler
  • Manage claim's supplies as needed
  • Establish new Disability Income claims per management direction
  • Handle 1099s and provider updates as directed
  • Complete imaging preparation including batch preparation, code verification, and correction of errors
  • Assist in the training of less experienced associates and advises claim management of training progress
  • Assist in implementing new or revised procedures and standard work
  • Display and communicate solid understanding of defined procedures and is able to troubleshoot non-routine assistant issues
  • Acts as a liaison between the health claims administrative area and other health units
  • Handle to completion and/or route Disability Income, Long-term Care, or medical tasks and documents as directed

They will be able to demonstrate the following competencies to be successful in the role:
  • Adaptability
  • Quality
  • Strong work ethic
  • Teamwork
  • Technical/ functional expertise