Job Details
USFHP Health Benefits Specialist - Northeast Ohio
Key Outcomes:
Performs direct sales for the US Family Health Plan to eligible beneficiaries to achieve goals for new membership acquisitions in each assigned market by:
- Conducting marketing seminars, special events, and briefings for the purpose of educating and enrolling beneficiaries.
- Conducting one-on-one sessions with customers either at in-person meetings or over the phone to establish TRICARE eligibility; assess customer needs for health care coverage and generate interest in the Plan; assure beneficiary understanding of Plan features, costs, and rules; and assist completion of applications.
- Building and maintaining a network of relationships with key influencers and centers of military activity that will maximize awareness of and advocacy for the US Family Health Plan.
- Managing individual Opportunity Pipeline to ensure he/she meets or exceeds sales targets, close rate targets, follows up activity and quality documentation standards.
Optimizes the effectiveness of USFHP marketing by:
- Scheduling seminars and other marketing events in assigned territories.
- Providing Sales and department leadership with feedback from new and prospective members, observations on the competitive environment, and opportunities for marketing initiatives.
- Collaborating to advance training initiatives, measurement systems, and market profiles.
- Participating in projects and process improvement teams as assigned.
Uses the contact management system and activity reporting to improve marketing efficiency by:
- Entering contact information promptly and accurately.
- Conducting follow-up calls and/or meetings with prospects to close sales.
- Providing the USFHP Marketing Manager with a report of weekly activities summarizing field marketing activities and results.
Education/Experience:
- Associate degree or equivalent combination of education and experience
- Minimum of 3 years of Sales and customer service experience
- Military experience strongly preferred.
- Valid Driver's License Required
Requirements:
- In compliance with MPHC’s Department of Defense government contract, any/all persons hired for this position will need to verify their US citizenship and complete the required employment eligibility verification upon hire.
Skills/Knowledge/Competencies (Behaviors):
- Outstanding customer service focus with the ability to relate to internal and external customers in a positive and professional manner.
- Outstanding interpersonal skills
- Skill in public speaking in various settings to various size audiences
- Ability to work independently with minimal direct supervision.
- Ability to work collaboratively with other members of the Marketing department.
- Valid, current driver’s license and reliable transportation
- Proficiency in Microsoft Outlook, Word, and Excel required.
- Proficiency in Goldmine or other contact management software preferred.
- Demonstrates an understanding of and alignment with Martin’s Point Values.