Security Operations Analyst

When you join Verizon

Verizon is one of the world’s leading providers of technology and communications services, transforming the way we connect across the globe. We’re a diverse network of people driven by our shared ambition to shape a better future. Here, we have the ability to learn and grow at the speed of technology, and the space to create within every role. Together, we are moving the world forward – and you can too. Dream it. Build it. Do it here.

What you’ll be doing...

The Security Operations Analyst position is part of the Court Order Compliance Team within the Verizon Security Assistance Team (VSAT) reporting into Corporate Security. The primary mission of the Verizon Corporate Security Organization is to ensure the safety and security of Verizon employees, proprietary information, assets, and facilities. VSAT is a 24x7x365 operation that is responsible for responding to all court orders, search warrants, surveillances (if designated as a backup) served on the company for customer records and providing support (onsite) for all life threatening situations. You are accountable for meeting and exceeding the 2021 operational business metrics while simultaneously safeguarding customer information/business records and providing 5-star customer experience. For the vast majority of life threatening situations an analyst will need to understand the situation, engage with caller to determine best tools/info to locate device or when to utilize additional means to assist of location.

• Communicate with the law enforcement community in regards to life threatening situations 24x7x365 by answering calls, authenticating the caller in order to provide law enforcement with the customer records needed for the high priority emergent matters (i.e., location).
• Ensure that all cases are correctly documented and managed end to end in compliance with all applicable laws and company procedures.
• Validate, log and respond to all court orders and search warrants served upon the company for customer records (i.e., transaction detail and location).
• Demonstrate sound decision making and understanding of when a matter needs to be escalated /referred to a lead analyst and or management to achieve the best possible outcome for all parties.
• Use strong communication skills to build and maintain collaborative working relationships with internal stakeholders whereby providing guidance on matters relating to the release of company records.
• Use strong analytical skills to evaluate and simplify complex information contained in the Court Order/Search Warrants.
• Maintain confidently and deal effectively as a liaison with Law Enforcement community.
• Facilitate educational presentations for law enforcement agencies/organizations to further demonstrate our commitment to and support of public safety.

What we’re looking for...

You’ll need to have:

• Bachelor's degree or one or more years of work experience.
• Wireless, customer service or technical support experience.
• Must be eligible to apply for and obtain a FBI clearance and adhere to all ongoing requirements to maintain cleared status as a requirement of the position.
• Willingness to travel up to 25%.
• Willingness to work nights, holidays and weekends based on the needs of the business.

Even better if you have:

• A degree.
• Two or more years of wireless, customer service or technical support experience.
• Proficiency with the use of Verizon Wireless billing systems and MARS.
• Knowledge of Verizon Wireless Network and call processing.
• Strong interpersonal and organizational/prioritization skills.
• Oral and written communication skills.
• Ability to make critical decisions independent of direct supervision.
• Experience with Microsoft Office applications.

Equal Employment Opportunity

We're proud to be an equal opportunity employer - and celebrate our employees' differences, including race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, and Veteran status. At Verizon, we know that diversity makes us stronger. We are committed to a collaborative, inclusive environment that encourages authenticity and fosters a sense of belonging. We strive for everyone to feel valued, connected, and empowered to reach their potential and contribute their best. Check out our diversity and inclusion page to learn more.

COVID-19 Vaccination Requirement

Verizon requires new hires to be fully vaccinated against COVID-19. Verizon provides reasonable accommodations consistent with legal requirements (e.g., for medical or religious reasons).