Field Account Manager - Public Sector

At UnitedHealthcare, we’re simplifying the health care experience, creating healthier communities and removing barriers to quality care. The work you do here impacts the lives of millions of people for the better. Come build the health care system of tomorrow, making it more responsive, affordable and equitable. Ready to make a difference? Join us and start doing your life's best work.(sm)

The Field Account Manager for Public Sector (PS) is the "field-based Service Owner" responsible for the customer's (Benefit Manager) total service experience with UnitedHealthcare. This includes serving as the key liaison between the customer and the service team, trending/monitoring of service issue resolution, and education for the customer and their employees. They will address any escalated issues sent to them, the SAE, or other field employee. In this position, a major role will be to conduct training/education with customers on UHC eServices and other eTools as appropriate. The PS Field Account Manager will also be responsible for conducting open enrollment meetings and for training customers on UnitedHealthcare's core wellness tools and resources, as well as communicating various administrative/service related changes to the customer (i.e.; network or pharmacy preferred drug changes.

If you are located in California, you will have the flexibility to telecommute as you take on some tough challenges. Up to 50-60% travel around LA county is required and presence twice (2x) a week in office in Cypress, CA

Primary Responsibilities:

• Own the service experience of customers at the field level by working with the Centralized Service Team and other matrix partners as required to ensure issues are resolved promptly and accurately meeting the customer's expectations
• Develop and maintain strong relationship with internal partners in Centralized Service Team to manage customer service experience
• Fully accountable for supporting the SAE in facilitating resolution of all elevated customer service requests by working with the Centralized Service Team, and conducting customer consultations as required
• Facilitate customer meetings with the Central Service Team regularly to assess trends and keep abreast of any escalating issues and service trends
• Train customers on eServices and expand customer expertise and reliance on eTools to drive usage and adoption
• Maintain and provide customer information to the SAE/Analyst on service trends, myuhc adoption, eServices adoption, wellness initiatives, and improvement opportunities, etc
• Participate/support new business and finalist presentations to represent service experience, or coordinate attendees from other service related areas to support SAE/AE
• Establish and maintain strong and appropriate relationships with customers to maintain persistency
• Establish and maintain Broker/Consultant relationship as needed
• Coordinate ordering of enrollment materials/directories for customers
• Coordinate resolution of pre-implementation service and eligibility issues with Implementation Management Organization

You’ll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in.

Required Qualifications:

• 2+ years of experience in an account management role within the insurance industry
• Experience which demonstrates the ability to work with employers, consumers, consultants, brokers
• Proficiency in Microsoft Word, PowerPoint, Excel

Preferred Qualifications:

• Bachelor's degree
• Insurance license as required by law (or willingness to achieve licensure within the first 30 days of employment)
• Public Sector account mgt experience (school systems, gov’t, etc.)
• Demonstrated experience with superior presentation skills in both small and large group settings
• Experience navigating a complex organization to accomplish customer satisfaction
• Proficiency in UHC eTools

Soft Skills Required:

• Excellent oral and written communication skills
• Advanced analytical and problem solving skills
• Ability to interface with and influence internal business partners through the use of excellent interpersonal skills
• Solid team player

Careers at UnitedHealthcare Employer & Individual. We all want to make a difference with the work we do. Sometimes we're presented with an opportunity to make a difference on a scale we couldn't imagine. Here, you get that opportunity every day. As a member of one of our elite teams, you'll provide the ideas and solutions that help nearly 25 million customers live healthier lives. You'll help write the next chapter in the history of health care. And you'll find a wealth of open doors and career paths that will take you as far as you want to go. Go further. This is your life's best work.(sm)

California Residents Only: The hourly range for California residents is $21.63 to $48.08. Role is also eligible to receive bonuses based on sales performance. Pay is based on several factors including but not limited to education, work experience, certifications, etc. In addition to your salary, UnitedHealth Group offers benefits such as, a comprehensive benefits package, incentive and recognition programs, equity stock purchase and 401k contribution (all benefits are subject to eligibility requirements). No matter where or when you begin a career with UnitedHealth Group, you’ll find a far-reaching choice of benefits and incentives.

*All employees working remotely will be required to adhere to UnitedHealth Group’s Telecommuter Policy

At UnitedHealth Group, our mission is to help people live healthier lives and make the health system work better for everyone. We believe everyone-of every race, gender, sexuality, age, location and income-deserves the opportunity to live their healthiest life. Today, however, there are still far too many barriers to good health which are disproportionately experienced by people of color, historically marginalized groups and those with lower incomes. We are committed to mitigating our impact on the environment and enabling and delivering equitable care that addresses health disparities and improves health outcomes - an enterprise priority reflected in our mission.,

Diversity creates a healthier atmosphere: UnitedHealth Group is an Equal Employment Opportunity/Affirmative Action employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, protected veteran status, disability status, sexual orientation, gender identity or expression, marital status, genetic information, or any other characteristic protected by law.

UnitedHealth Group is a drug-free workplace. Candidates are required to pass a drug test before beginning employment.