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Director, Process Mapping & Improvement


Executive Director


East Hanover, New Jersey, United States

Bringing life-changing medicines to millions of people, Novartis sits at the intersection of cutting-edge medical science and innovative digital technology. As a global company, the resources and opportunities for growth and development are plentiful including global and local cross functional careers, a diverse learning suite of thousands of programs & an in-house marketplace for rotations & project work. With a strong medicines pipeline our current transformation will not just deliver growth for our business but continue to allow us to bring innovative medicines to patients quickly.<br><br>We are Novartis. <br>Join us and help reimagine medicine! <br><br><i> This position will be located at East Hanover, NJ site and will not have the ability to be located remotely. This position may require up to 20% travel as defined by the business (domestic and/ or international). Please note that this role would not provide relocation assistance/support.</i><br><br>The Director, PSS (Patient & Specialty Services) Process Mapping, Requirements & Improvement is responsible for leading clear articulation of business requirements that govern the execution of all PSS capabilities as well as continually assessing business processes for operational improvements. This leader will also responsible for managing a team of ~2 individuals to be deployed to areas of key focus across the enterprise. <br><br><b>Your responsibilities will include, but are not limited to: </b><br>• Lead definition of enterprise business requirements through assessment of real-time data, market research, and customer feedback in partnership with PSS Strategy, PSS Product, PSS Patient Support Center, PSS Centers of Excellence, and PSS Disease-Area teams <br>• Author and maintain internal enterprise process maps and requirements documentation as source of truth that governs all PSS capabilities <br>• Continually assess business process maps from end-to-end to identify and address operational, financial and technological risks and identify opportunities for reduction in costs, improvements in quality, and faster throughput/turnaround/cycle times <br>• Analyze performance metrics and customer feedback to identify and prioritize operational improvement opportunities <br>• Create and implement consistent, reliable, repeatable approach and tools for operational excellence for all patient support programs <br>• Lead cross-functional teams to implement and refine process improvement pilots, synthesize findings, execute implementation and achieve bold target <br>• Gain and maintain in-depth understanding of PSS business strategy, processes, services, roadmap and operational excellence and Lean Six Sigma best practices <br>• Continually improve the organization’s Lean Six Sigma program and promote culture of operational excellence <br><br>[#video#{#400,300#}#/video#]