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Associate Director, Systems of Care – CRM – Louisville, KY – Remote


Executive Director


Louisville, Kentucky, United States

10 major new medicines planned for launch over the next few years creating new career opportunities for those who want to make a direct impact on patients at scale. We are Novartis. Join us and help reimagine medicine!<br><br>Job Purpose: <br>As an important member of the Cardiovascular, Renal, & Metabolism Franchise Systems of Care team, this individual’s responsibility will include driving business impact relevant to the Novartis CRM franchise within “Systems of Care” accounts within a geographic territory. Systems of Care accounts will include IDNs, ACOs, Medical Groups, Health Networks of affiliated physicians, hospitals and/or outpatient clinics. This role involves customer-facing partnership with Systems of Care decision makers (including C/D Suite) to provide collaborative solutions and compliantly leading internal matrix teams toward a customer centric goal.<br><br>This is a remote opportunity covering Kentucky. <br><br>Your Key Responsibilities: <br>• Establish credibility and key relationships with assigned accounts, understand customer needs, identify shared priorities, and implement solutions/resources to improve patient care in a manner consistent with Novartis policies.<br>• Develop account management strategies for Systems of Care accounts in given geographic territory.<br>• Capture insights across matrix teams within assigned accounts in a manner consistent with all Novartis policies and procedures, including those regarding appropriate medical/commercial interactions.<br>• Provide recommendations on resourcing of account team members to key internal partners. <br>• Interpret business analytics to find opportunities/actions for each account.<br>• Map key account decision-makers, account decision-making processes, identify approach to engage, and determine appropriate Novartis contact for each partner. <br>• Conduct pre-launch profiling and assess market readiness in advance of new products/indications.<br>• Coordinate account-level processes with Novartis brand teams and other key functions (e.g., customer marketing, digital teams) to provide “on-the-ground” perspective and keep up with latest messages and offerings. <br><br>COVID-19 Vaccine Policy (customer-facing roles only): While Novartis does not require vaccination for COVID-19 or proof of a recent negative test result for COVID-19 at this time, employees working in customer-facing roles must adhere to and comply with customers’ (such as hospitals, physician offices, etc.) credentialing guidelines, which may require vaccination. As required by applicable law, Novartis will consider requests for reasonable accommodation for those unable to be vaccinated. This requirement is subject to applicable state and local laws and may not be applicable to employees working in certain jurisdictions. Please send accommodation requests to<br><br><br><br>[#video#{#400,300#}#/video#]