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Associate Director, PSS Analytics & Effectiveness


Executive Director


East Hanover, New Jersey, United States

Up to 27 potential launches expected in the next 5 years at Novartis. The Patient & Specialty Services (PSS) team is at the forefront of transforming how the industry helps patients get access to treatment. Do you want to be part of a team that puts patients first with a strong focus on reimagining patient-centric initiatives? We’d love to hear from you.<br><br>One of the most important functions in today’s pharmaceutical industry is patient services. As ease of accessing HCP prescribed medications has become more difficult, the ability of Pharma to build, design, implement, and run dynamic end-to-end patient support offerings has become absolutely critical to a patient’s success.<br><br>The Associate Director, PSS Analytics and Effectiveness – Leap Operations will lead a team of analysts focusing on delivering actionable insights for our internal Novartis Patient Support Center (PSC). This individual will work closely with our PSS and PSC leaders and will be responsible for supporting the day-to-day operations with analytics solutions to enable oversight and management of PSS programs and improve patient support. This individual will partner closely with various cross-functional teams including Patient Support Center, Product, Innovation, Launch Excellence, finance, and market access.<br><br><b>Major Accountabilities</b><br>• Oversee the implementation of analytics for the Patient Support Center (PSC) that delivers operational reporting and analytics solutions for all stakeholders <br>• Deliver operational metrics, KPIs and power stats in partnership with the PSC teams, and oversee the development of operations dashboards that provides visibility into performance<br>• Support decision making via a disciplined, hypothesis-driven approach and shape the findings into leadership presentations highlighting key actions<br>• Support operational effectiveness by creating root-cause analysis into programs and summarizing recommendations for PSC leadership<br>• Manage data vendor teams and analytics staff for timely delivery of reporting and analytics<br><br><i>The location for this role is our East Hanover site. Please note that this role would not provide relocation as a result. The expectation of working hours and travel (domestic and/or international) will be defined by the hiring manager. This position may require up to 20% travel. This is a US based position. No international relocation will be provided for this position</i><br><br>[#video#{#400,300#}#/video#]