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Associate Director Field Reporting


Executive Director


East Hanover, New Jersey, United States

Bringing life-changing medicines to millions of people, Novartis sits at the intersection of cutting-edge medical science and innovative digital technology. As a global company, the resources and opportunities for growth and development are plentiful including global and local cross functional careers, a diverse learning suite of thousands of programs & an in-house marketplace for rotations & project work. With a strong medicines pipeline our current transformation will not just deliver growth for our business but continue to allow us to bring innovative medicines to patients quickly.<br>The Associate Director, Field Reporting Solutions is responsible for execution of an overall commercial field reporting. This role will leverage knowledge of both pharmaceutical dimensions and analytics model outputs to deliver reporting framework across all relevant franchise and functional personnel. Field Reporting solutions include dashboards, standard reporting, self service & triaging business and data questions.<br>The Associate Director, Field Reporting Solutions will work with Customer engagement group along with vendor partners to deliver the business intelligence solutions. These solutions will be built in partnership with the Business, Solutions, and Data and Platforms Groups to enable decision making and analysis that will drive commercial performance. <br>The ideal location for this role is our East Hanover site but remote work may be possible (there may be some restrictions based on legal entity). Please note that this role would not provide relocation as a result. If associate is remote, all home office expenses and any travel/lodging to specific East Hanover site for periodic live meetings will be at the employee’s expense. The expectation of working hours and travel (domestic and/or international) will be defined by the hiring manager. This position may require up to 20% travel. This is a US based position. No international relocation will be provided for this position<br><br><b>Major Accountabilities (may include but not limited to):</b><br>•Develop and execute reporting strategy to meet business intelligence reporting needs across IM US (Pharma & Oncology) franchise and functions<br>•Delivery of reporting solutions related to:<br>•Customer Experience / Engagement Reporting - Develop and monitor KPIs in engagement activities across metrics such as, Calls per day, Reach, Attainment, field channels, satisfaction, awareness etc<br>•Sales Force Performance & Effectiveness Reporting- Design and execute reports (weekly, monthly, etc.) regarding field force performance, including call planning reporting and highlight high level insights. Collaborate and share reporting insights with Franchise leads.<br>•Work with Franchise Leads, internal stakeholders and business partners / vendors for end-to-end delivery and support of Field Reporting solutions. This includes but not limited to, requirement gathering, designing prototypes/ wireframes/ mockups, identifying data sources, quality checks, automation and support of reports & dashboards <br>•Scope incoming requests and define reporting requirements with input from Solutions and Business Groups<br>•Engage Data and Platform Group as needed to ensure underlying foundational tools enable business intelligence reporting success criteria<br>•Establish consistent metrics for reporting<br>•Keep a pulse on latest information consumption and reporting trends and capabilities and on reporting Solution vendor landscape<br>[#video#{#400,300#}#/video#]