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Job Details

Associate Director, Institutional (Multiple)


Executive Director


East Hanover, New Jersey, United States

Associate Director, Institutional (Multiple)

Job ID


Feb 20, 2024


About the Role

Location: Site based role East Hanover, NJ (Hybrid)

Multiple Openings

Job Purpose

About the role: As an Associate Director in the ICCR group, you will be leading the implementation and operational processes for Institutional Contracts and overseeing a team. This includes:

• Ensuring the accurate and timely system set-up and payment of all contractual rebate obligations for Institutional customers,

• Leading through inquiry resolution with customers and the account management team,

• Managing SOX controls related to ICCR and interacting with auditors (internal/external),

• Participating in projects, and

• People management and development.

Your Key Responsibilities:

• Serving as the central point of contact for the pricing and contracting team on all membership and rebate operations matters related to a designated account list.

• Leading a team of membership analysts to ensure accurate contract setup, membership/chargeback validation, and rebate adjudication to customers and address any customer-specific issues that arise. Provide training, guidance, and general oversight.

• Providing supporting information and documentation for issue resolution with customers.

• Collaborating with the pricing and contracting team to assess brand contracting strategies and to prioritize and review any membership/chargeback issues, strategies, or projects.

• Leading the team in development and execution of contract analytics for evaluation of contract performance across all segments.

• Preparing regular reports for management and key stakeholders. Ensuring proper recording of rebate claims and tracking key department metrics.

• Overseeing innovative solution design for system set-up, validation, processing and tracking of payments. Ensuring full compliance with all relevant company policies and procedures (SOX, etc.).

• Managing associates in daily responsibilities and prove training and development.

The pay range for this position at commencement of employment is expected to be between $158,400 and $237,600 per year; however, while salary ranges are effective from 1/1/24 through 12/31/24, fluctuations in the job market may necessitate adjustments to pay ranges during this period. Further, final pay determinations will depend on various factors, including, but not limited to geographical location, experience level, knowledge, skills and abilities. The total compensation package for this position may also include other elements, including a sign-on bonus, restricted stock units, and discretionary awards in addition to a full range of medical, financial, and/or other benefits (including 401(k) eligibility and various paid time off benefits, such as vacation, sick time, and parental leave), dependent on the position offered. Details of participation in these benefit plans will be provided if an employee receives an offer of employment. If hired, employee will be in an “at-will position” and the Company reserves the right to modify base salary (as well as any other discretionary payment or compensation program) at any time, including for reasons related to individual performance, Company or individual department/team performance, and market factors

Diversity & Inclusion / EEO

We are Equal Opportunity Employers and take pride in maintaining a diverse environment. We do not discriminate in recruitment, hiring, training, promotion or other employment practices for reasons of race, color, religion, gender, national origin, age, sexual orientation, gender identity or expression, marital or veteran status, disability, or any other legally protected status. We are committed to building diverse teams, representative of the patients and communities we serve, and we strive to create an inclusive workplace that cultivates bold innovation through collaboration and empowers our people to unleash their full potential.

Accessibility and Reasonable Accommodations: Individuals in need of a reasonable accommodation due to a medical condition or disability for any part of the application process, or to perform the essential functions of a position, please let us know the nature of your request, your contact information and the job requisition number in your message:

Role Requirements

Essential Requirements


• Bachelor’s degree required. Degree subject area in Finance, Economics, or Accounting preferred; advanced degree (i.e., MBA) a plus

Work Experience

• At minimum 7+ years of pharmaceutical or healthcare industry experience

• Proficiency with MS Office applications including advanced Word, Excel and PowerPoint capabilities

• Advanced understanding of legal aspects of contracts and contract interpretation as well as potential pricing impacts

• Supervisory skills are necessary to effectively delegate to, motivate and evaluate staff. Important competencies include teamwork, problem solving, innovation, organization, attention to detail, leadership and customer focus

• Experience in contract reviewing/writing, account measurement, reporting, and forecasting

Desirable Requirements

• Extensive knowledge of pharmaceutical contracting and its market segments

• Experience in membership validation and maintenance, rebate adjudication, and chargeback processing with a working knowledge in class of trade and customer identifiers

• Ability to manage complex contracts and understand potential pricing impacts

• Proficiency with life science applications. Model N, Revitas, SAP a plus


• Fluency in English required with excellent written and verbal communication skills; ability to present complex information and data sets in an understandable and compelling manner

Why Novartis?

We believe new insights, perspectives and ground-breaking solutions can be found at the intersection of medical science and digital innovation. That a diverse, equitable and inclusive environment inspires new ways of working.

We believe our potential can thrive and grow in an unbossed culture underpinned by integrity, curiosity and flexibility. And we can reinvent what's possible, when we collaborate with courage to aggressively and ambitiously tackle the world’s toughest medical challenges. Because the greatest risk in life, is the risk of never trying!

Imagine what you could achieve here at Novartis!

Commitment to Diversity & Inclusion:

Novartis embraces diversity, equal opportunity, and inclusion. We are committed to building diverse teams, representative of the patients and communities we serve, and we strive to create an inclusion workplace that cultivates bold innovation through collaboration and empowers our people to unleash their full potential.

Novartis is an equal opportunities employer and welcomes applications from all suitably qualified persons

Join our Novartis Network:

If this role is not suitable to your experience or career goals but you wish to stay connected to learn more about Novartis and our career opportunities, join the Novartis Network here:

Why Novartis: Helping people with disease and their families takes more than innovative science. It takes a community of smart, passionate people like you. Collaborating, supporting and inspiring each other. Combining to achieve breakthroughs that change patients’ lives. Ready to create a brighter future together?

Join our Novartis Network: Not the right Novartis role for you? Sign up to our talent community to stay connected and learn about suitable career opportunities as soon as they come up:



Business Unit

Global Finance




East Hanover, NJ

Company / Legal Entity

Novartis Pharmaceuticals

Functional Area

Audit & Finance

Job Type

Full Time

Employment Type


Shift Work