Systems Management Specialist: Tools Maintenance

IntroductionWe build phenomenal products that our customers rely on so it's important they are running at their best. As a Systems Management Specialist, you will work with the latest software to keep moving business forward. Whether it's our Engineering teams that need a test environment or our software running in production, we are seeking skilled systems management professionals ready for the challenge.This position sits within Global Technology Services (GTS) Infrastructure Services (IS). As announced in October 2020, IBM intends that the managed infrastructure services business of the GTS organization within IBM will become an independent company (currently known as NewCo) by the end of 2021, creating two distinct and powerful market-leading companies. NewCo has incredible potential, and we will unlock it together while we make history as a newly independent company that will be the #1 managed IS services provider on "day one" as a publicly traded company. NewCo will be positioned for financial success with over 4600 clients and approximately $19 billion in annual revenue. Drawing on the best of IBM, it will include our unmatched talent, the breadth of our services, an even broader ecosystem of partners, and our deep global client relationships. Please note: The final decision if this position will transition from IBM to NewCo is still yet to be confirmed.Your Role and ResponsibilitiesIn the Systems Management Specialist: Tools Maintenance role, this individual will work as a part of our TADDM Support team.IBM Tivoli Application Dependency Discovery Manager (TADDM) is a configuration management tool that helps IT operations personnel ensure and improve application availability in application environments. TADDM provides the details of configuration items (CIs) using automated, agentless discovery of assets and their application dependencies, and it includes a discovery library technology to help leverage data from other sources.You will be responsible for the management of a TADDM account. On the job training will be provided for the application and software necessary to support TADDM. You will also be training in using ServiceNow Discovery as an alternative offering.The activities that belong to a TADDM configuration manager:+ Troubleshooting of discovery errors+ Maintenance of TADDM Application+ Advisory role in TADDM DB2 maintenance+ Creating and driving Problem Management Records+ Cooperating with Project Managers / CustomersColum21Required Technical and Professional Expertise+ Understanding of Linux operating systems+ Strong communication skills+ Strong troubleshooting skills+ Proficiency in software used with support of applications including Excel, Word, Power Point+ Strong business acumen+ Willingness to learn and expand skill sets and scope of work+ Understanding of continuous improvement through Agile methodologiesPreferred Technical and Professional Expertise+ 1-3 years of experience using UNIX/LINUX operating system+ Good understanding of IT processes and good practices characteristic for large IT corporation (ITIL knowledge/training/certificate is a plus)+ Result orientated approach in day to day work+ Knowledge of any scripting and programming language is highly appreciated+ Knowledge of networking principlesAbout Business UnitThis position sits within Global Technology Services (GTS) Infrastructure Services (IS). As announced in October 2020, IBM intends that the managed infrastructure services business of the GTS organization within IBM will become an independent company (currently known as NewCo) by the end of 2021, creating two distinct and powerful market-leading companies. NewCo has incredible potential, and we will unlock it together while we make history as a newly independent company that will be the #1 managed IS services provider on "day one" as a publicly traded company. NewCo will be positioned for financial success with over 4600 clients and approximately $19 billion in annual revenue. Drawing on the best of IBM, it will include our unmatched talent, the breadth of our services, an even broader ecosystem of partners, and our deep global client relationships. Please note: The final decision if this position will transition from IBM to NewCo is still yet to be confirmed.Your Life @ IBMWhat matters to you when you're looking for your next career challenge?Maybe you want to get involved in work that really changes the world? What about somewhere with incredible and diverse career and development opportunities - where you can truly discover your passion? Are you looking for a culture of openness, collaboration and trust - where everyone has a voice? What about all of these? If so, then IBM could be your next career challenge. Join us, not to do something better, but to attempt things you never thought possible.Impact. Inclusion. Infinite Experiences. Do your best work ever.About IBMIBM's greatest invention is the IBMer. We believe that progress is made through progressive thinking, progressive leadership, progressive policy and progressive action. IBMers believe that the application of intelligence, reason and science can improve business, society and the human condition. Restlessly reinventing since 1911, we are the largest technology and consulting employer in the world, with more than 380,000 IBMers serving clients in 170 countries.Location StatementIBM will not be providing visa sponsorship for this position now or in the future. Therefore, in order to be considered for this position, you must have the ability to work without a need for current or future visa sponsorship.IBM intends this job to be performed entirely outside of Colorado.Being You @ IBMIBM is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, pregnancy, disability, age, veteran status, or other characteristics. IBM is also committed to compliance with all fair employment practices regarding citizenship and immigration status.