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Job Details

Doctors Without Borders

Project Management Office - Lead (879241600)





New York, United States

Doctors Without Borders/Médecins Sans Frontières (MSF) is an international humanitarian organization that delivers impartial medical care to people affected by conflict, epidemics, disasters, or exclusion from health care in over 70 countries.

We welcome candidates who bring a wide variety of backgrounds and experiences to join us in working toward MSF’s common mission.


The Systems Department in the U.S. office of Doctors Without Borders/ Médecins Sans Frontières (MSF) is comprised of four technology teams: Digital Internal Operations, Product & Innovation, Infrastructure & Operations, and Helpdesk., Together they provide the vital products and services so that MSF-USA can achieve its ambitious new Strategic Plan (2022-2025).

The PMO role reports to the Director of Systems and will be responsible for portfolio management and project management activities which facilitate the delivery of the Strategic Plan and coordinate these projects and activities across Internal Operations departments.


At MSF-USA, the Systems Department is launching a new Project Management Office (PMO)
to ensure best practices for portfolio management within Internal Operations. The role involves managing stakeholders and coordinating short-term and long-term projects that produce results for our new Strategic Plan (2022-2024).

The role of PMO Lead will continuously evolve over the course of this three-year Strategic Plan, as we formalize portfolio management, coordination and reporting practices within Internal Operations. Our goal is to adopt best practices as we look to continually improve collaboration and coordination for strategic priorities across teams.


Project Management (45%)

  • Project Manager for selected PMO projects that support our new three-year Strategic Plan (2022-2025)
  • Track and monitor any proposed pipeline projects and assess their relevance to the organization’s strategic direction
  • On request, train and build capacity in project management best practices for other departments and teams
  • Manage project related budgets, internal approval processes and procedures, stakeholder coordination and meetings.

Portfolio Management (45%)

  • Working with a wide range of teams to develop and report on quarterly OKRs
  • Tracking and monitoring projects at the Systems and/or Internal Operations level
  • Continually recommend Agile best practices for teams in the Systems Department while also coordinating ritual meetings (project retrospectives for example) where needed.
  • Coordination of Internal Operations and related departments. As we look towards a more integrated strategy, the PMO will support the enhancement of existing processes, new technologies and resource management.
  • Tracking and supporting any change management activities at the Systems and/or Internal Operations level.
  • Manage internal approval processes and procedures, stakeholder coordination and meetings.

Resourcing (10%)

  • Hire and onboard any project resources as consultants for project delivery. This may include consultants (individual or firms), advisors, or short-term temporary hires; and will depend on how the initiative will be managed to meet a goal.

In this role you can expect:

In Three Months

  • Serve as coordinator or project manager support for selected digital transformation projects. These are typically short-term projects with delivery timelines under six months.
  • Build on existing portfolio management practices and incorporate OKR and results reporting frameworks. Recommend how to establish portfolio management into any relevant major cross-departmental and strategic plan initiatives.
  • Recommend a portfolio management tool, frequency of reporting and coordination.

In Six Months

  • Provide clarity about resource and project planning alignment to achieving Strategic Plan outcomes. Recommend adjustments to current planning processes with department leadership.
  • Support teams in Systems with any ongoing transitions to new team strategies and roles/responsibilities.
  • Recommend any temporary resourcing needs which can help fill gaps in strategic priorities in 2023.

In One Year

  • Support 2023 Annual Planning and identify resource gap for any Internal Operations related planned projects.
  • Recommend the evolution of coordination, results reporting and portfolio management.

Profile Requirement

  • 5-7+ years of experience in project management, portfolio management, or managing teams
  • Highly strategic mindset. Understand and can communicate what reaching a goal / achieving success looks like
  • Expertise in OKR (or similar) methodology - within any industry, technical or non-technical
  • Strong analytical and problem-solving abilities
  • Strong communication skills with both technical and non-technical stakeholders
  • Comfort in a collaborative, associative, and democratized team structure
  • Comfortable working in a culture where consensus building and inclusive decision making is valued
  • Passion for the mission and values of MSF
  • A commitment to Diversity, Equity and Inclusion

Must have

  • Experience with OKRs (or similar results reporting methodology)
  • Experience with project management best practices
  • Experience with portfolio management best practices

Nice to have

  • Experience at large organizations and/or NGOs
  • Experience in technology issues at humanitarian organizations (either in field or HQ settings)
  • Experience supporting significant change initiatives at an organizational level

Application Deadline: May 30, 2022.

Desired Start Date : June 15, 2022

We do not accept phone calls or e-mails during the recruitment process. Only shortlisted candidates will be contacted.

Expected to work in a hybrid remote work environment with the ability to come into either the NYC office (hub) or regional spokes (Washington, DC or Bay Area, California) a minimum of 2 times a week.

Please note that relocation assistance and visa sponsorship will be offered for this position.

MSF-USA/Doctors Without Borders is an Equal Opportunity Employer. No employee, or applicant for employment, shall be discriminated against in any term or condition of employment because of race, color, religion, national origin, sex, age, or sexual orientation or any other characteristic protected by law. We are constantly striving to make our organization anti-racist. Diversity, equity and inclusion are core values. As an employee, you become part of that mission. We expect this same commitment from our staff.



Pay Class & Contract Type

Regular FT Salaried Exempt


Starting salary low 90s to low 100s (commensurate with experience)

Working Time (Hours Per Week)