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Job Details


UnitedHealth Group

Senior Systems Management Analyst - UHC M&R IS - Horsham, PA (106848121)

Management

Management

Yearly

No

Horsham, Pennsylvania, United States

UnitedHealthcare is a company that's on the rise. We're expanding in multiple directions, across borders and, most of all, in the way we think. Here, innovation isn't about another gadget, it's about transforming the health care industry. Ready to make a difference? Make yourself at home with us and start doing your life's best work.(sm)

Positions in this function include those who monitor and operate computer and peripheral equipment: review, analyze, and modify programming systems including encoding, testing, debugging and installing for large-scale computer systems. Evaluate system specifications, input/output processes, and working parameters for hardware/software compatibility. Provide expertise in software systems programming, operating software applications, consulting on complex projects/existing applications, timely completion of scheduled jobs, and overall operating systems. Also includes overseeing environments’ health and facilitation of high severity incidents to improve the state of service availability and continuity. Develop processes and activities that focus on restoring service after an incident occurs. Document all hardware, application, facility, etc. problems and take corrective action as required.

Primary Responsibilities:

  • Monitor the environment health, and drive improvements to enhance availability and performance
  • Utilize solid technical aptitude on a daily basis with experience in SFTP, Batch Execution (TWS), Oracle / SQL Databases, UNIX / Linux Operating systems, Service Based Architecture, Monitoring
  • Identify and remediate failed batch and real-time processing events
  • Manage Critical incident call support (24x7)
  • Drive technical team members to restore services in a expedited manner
  • Take a lead role in technical problem solving
  • Demonstrate a solid understanding of issues, including in-depth technical analysis, troubleshooting, analyzing, root cause and engaging appropriate SMEs as needed to drive incident and problem management
  • Ensure overall organizational support goals are met (i.e. SLA, incident / problem reduction, application availability)
  • Coordinate root cause analysis efforts for permanent resolution on all incidents
  • Identify opportunities for automation and operational efficiencies
  • Ensure support readiness prior to the deployment of any change to the production environment
  • Customer service orientation is a key to success on a daily basis, you will collaborate with internal business partners, engineering teams and other technology professionals
  • Create and share technical knowledge documentation
  • Provide release support for code deployments
  • Ability to adapt both written and oral communications to a variety of different audiences
  • Ability to work independently and as part of a team to complete assigned tasks
  • Mentor junior team members providing training and technical direction as needed
  • Automate routine tasks using Unix scripting and other tools to build in stability and efficiency in day to day tasks
  • Reviews the work of others
  • Develops innovative approaches
  • Sought out as expert
  • Serves as a leader/ mentor


You’ll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in.

Required Qualifications:

  • Undergraduate degree or equivalent experience
  • 4+ years of experience supporting relational databases
  • 4+ years of technical applications support preferably in a hosted services environment
  • 2+ years of experience with UNIX based operating systems
  • ITIL experience including incident, change and problem management
  • Monitoring and alerting experience with Dynatrace, Splunk
  • Full COVID-19 vaccination is an essential job function of this role. Candidates located in states that mandate COVID-19 booster doses must also comply with those state requirements. UnitedHealth Group will adhere to all federal, state and local regulations as well as all client requirements and will obtain necessary proof of vaccination, and boosters when applicable, prior to employment to ensure compliance. Candidates must be able to perform all essential job functions with or without reasonable accommodation

Preferred Qualifications:

  • Advanced Degree
  • Health Insurance industry experience
  • Solid troubleshooting and analysis skills
  • Technical leadership, with a track record of driving shortened issue restoration and problem resolution over time
  • Ability to anticipate and drive change
  • Possess solid technical aptitude, and ability to quickly learn/adopt new processes and technologies
  • Solid communication skills
  • Ability to adapt both written and oral communications to a variety of different audiences
  • Ability to work independently and as part of a team to complete assigned tasks
  • Ability to act as an advocate building production relationships between business customers and IT


To protect the health and safety of our workforce, patients and communities we serve, UnitedHealth Group and its affiliate companies require all employees to disclose COVID-19 vaccination status prior to beginning employment. In addition, some roles and locations require full COVID-19 vaccination, including boosters, as an essential job function. UnitedHealth Group adheres to all federal, state and local COVID-19 vaccination regulations as well as all client COVID-19 vaccination requirements and will obtain the necessary information from candidates prior to employment to ensure compliance. Candidates must be able to perform all essential job functions with or without reasonable accommodation. Failure to meet the vaccination requirement may result in rescission of an employment offer or termination of employment.


Careers at UnitedHealthcare Medicare & Retirement. The Boomer generation is the fastest growing market segment in health care. And we are the largest business in the nation dedicated to serving their unique health and well-being needs. Up for the challenge of a lifetime? Join a team of the best and the brightest to find bold new ways to proactively improve the health and quality of life of these 9 million customers. You'll find a wealth of dynamic opportunities to grow and develop as we work together to heal and strengthen our health care system. Ready? It's time to do your life's best work.(sm)


Diversity creates a healthier atmosphere: UnitedHealth Group is an Equal Employment Opportunity/Affirmative Action employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, protected veteran status, disability status, sexual orientation, gender identity or expression, marital status, genetic information, or any other characteristic protected by law.

UnitedHealth Group is a drug-free workplace. Candidates are required to pass a drug test before beginning employment.

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