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Job Details

UnitedHealth Group

Associate Director Workforce Management - Gurgaon, HR (109295607)





Gurgaon, Haryana, India

Combine two of the fastest-growing fields on the planet with a culture of performance, collaboration and opportunity and this is what you get. Leading edge technology in an industry that's improving the lives of millions. Here, innovation isn't about another gadget, it's about making health care data available wherever and whenever people need it, safely and reliably. There's no room for error. Join us and start doing your life's best work.(sm)

Own and manage a range of Workforce Planning initiatives and provide advice and support to the leadership to ensure OGS’s current and future workforce requirements are met.

Primary Responsibilities:

  • Design, develop and implement Demand Forecasting processes for the back office and call center operations by working with business, on shore and sales teams
  • Design Capacity Plans for a 12-month rolling period basis the Demand Forecasts and other time, productivity factors to arrive at hiring plans and work with the business WFM teams on implementation and regular reviews to assess variance. Through this exercise should be able to provide a central view to the workforce pools and manage bench
  • Participate in the annual budgetary exercises from a Demand and Supply Planning standpoint and creating “what if scenarios” around cost and revenue
  • Own and manage various initiatives for increasing Resource Utilization through Seat Management, Productivity Management across business by working with various stakeholders
  • Support RFP’s from a WFM standpoint for sizing, cost optimization through SU and other WFM levers
  • Identify and lead discussions where necessary for Workforce Optimization opportunities
  • Comply with the terms and conditions of the employment contract, company policies and procedures, and any and all directives (such as, but not limited to, transfer and/or re-assignment to different work locations, change in teams and/or work shifts, policies in regards to flexibility of work benefits and/or work environment, alternative work arrangements, and other decisions that may arise due to the changing business environment). The Company may adopt, vary or rescind these policies and directives in its absolute discretion and without any limitation (implied or otherwise) on its ability to do so

Required Qualifications:

  • Solid understanding of WFM fundamentals
  • Proven experience in the design, development and implementation of strategic workforce planning with a very strong focus and ability to execute in a diverse/matrixed organizational environment
  • Highly developed interpersonal skills with the ability to establish and maintain positive working relationships with stakeholders and clients at all levels including people of different cultures
  • Highly developed project management skills and proven ability to deliver organizational projects within
  • designated timelines
  • Well-developed analytical and written communication skills

Preferred Qualifications:

  • Relevant experience in a similar space/function with at least 4-5 years in WFM with a BPO
  • Conversant with WFM Tools / Technology implementation projects
  • Very strong Analytical ability
  • Strong communication skills
  • Strong Business acumen with understanding of P&L
  • Strong people connect and able to build strong relationships with stakeholders

#Highpriorityjobs #SharedServices #ADWFM

Careers with Optum. Here's the idea. We built an entire organization around one giant objective; make health care work better for everyone. So when it comes to how we use the world's large accumulation of health-related information, or guide health and lifestyle choices or manage pharmacy benefits for millions, our first goal is to leap beyond the status quo and uncover new ways to serve. Optum, part of the UnitedHealth Group family of businesses, brings together some of the greatest minds and most advanced ideas on where health care has to go in order to reach its fullest potential. For you, that means working on high performance teams against sophisticated challenges that matter. Optum, incredible ideas in one incredible company and a singular opportunity to do your life's best work.(sm)

Job Keywords: Associate Director, Workforce Management, WFM, Gurgaon, Haryana, HR