Associate Director, Communications and Change Management
At Bristol Myers Squibb, we are inspired by a single vision – transforming patients’ lives through science. In oncology, hematology, immunology and cardiovascular disease – and one of the most diverse and promising pipelines in the industry – each of our passionate colleagues contribute to innovations that drive meaningful change. We bring a human touch to every treatment we pioneer. Join us and make a difference.
This role sits within the Business Capabilities & Innovation (BCI) function within Worldwide Patient Safety (WWPS) and will be responsible for creating the global communication capability framework for WWPS
align communication strategies with the WWPS and BCI purpose and values
define communication framework for planning, executing and managing communication strategies
change initiatives affecting organizations (roles, competencies), processes, and technologies across WWPS.
communications to facilitate awareness, adoption and advocacy of WWPS capabilities and value proposition among internal and external stakeholders;
Must be experienced in leading multi-disciplinary teams, proactively developing relationships with stakeholders globally and across functions, and strategic planning and execution. Drives employee engagement, capability development, adoption of new ways of working, and business effectiveness through application of strategic communication planning and effective change management techniques.
Oversees agencies and/or consultants involved in the development and design of content for multi-channel delivery; must ensure timely and cost-effective outputs in keeping with service agreements.
Internal and External Communications:
Develop and execute WWPS and BCI communications strategies and messaging platforms to ensure consistency in development and delivery of communications
Foster awareness and advocacy of both WWPS and BCI value proposition among global, regional, local and cross-functional stakeholders through design and delivery of branding and awareness campaigns (includes support of Patient Week, WPSD campaigns)
Drive development, design and delivery of WWPS communications through multiple content development tools and communication channels
Establish collaborative relationships and processes with Corporate Communications, Social Media, HR, Legal, Regulatory to enable WWPS internal and external communication strategies and optimally leverage enterprise channels (eg, BMS PULSE, BMS.com, social media, etc.)
Ensure WWPS and BCI web-based communication platforms are designed and optimized for positive and seamless user experience (eg, SharePoint, WWPS News, Yammer, etc)
Utilize metrics to inform communications strategy/execution, and continuously improve experience
Responsible for core communication and change management activities across WWPS, promoting successful implementation of WWPS initiatives
Assess change management needs across WWPS and tailor change management support model accordingly; ensure sponsor buy-in and engagement to lead change through a systematic and aligned change approach
Partner with WWPS leaders and HR (if applicable) on potential impacts to jobs, reporting and organizational structures
Lead development of aligned communications messages and content for multi-channel delivery to ensure transparency and consistency in WWPS communications regarding strategic initiatives
Responsible for identification, analysis, and management of stakeholder groups, based on identified change impacts
Ensure change, communication and training plans effectively prepare colleagues for change, manage change impact, and reinforce and sustain positive outcomes and experiences (leveraging change methodologies such as PROSCI)
Develop and grow change competency within WWPS organization through provision of change management training, standards, tools/templates and toolkits, and engagement with regional and functional change liaisons
Co-lead global change champion and sponsorship network to assess change readiness & impact, manage resistance, and support delivery of program communications
Collaborate across WWPS leaders, HR and talent organizations to define future focused skill development needs for WWPS
Leverage market intelligence to identify and define emerging core competencies for PV and Risk Management professionals (eg, data science; visualization; storytelling; etc) and input into WWPS Learning Strategy
Leverage communications and learning best practices to improve access and experience with curated learning solutions (multi-channel) which align with WWPS professional development goals, in partnership with WWPS Learning Strategy organization
Support design and delivery of development programs for WWPS (including Project Bank, preceptorships, rotations, etc); support WWPS Learning Strategy team in delivery of learning programs as needed
Conducts business in accordance with BMS Values. Completes all assigned SOPs and training within designated timeframe and adheres to job-specific SOPs and work instructions
Support hiring, training, mentorship and development of staff within BCI and WWPS as needed
Participates in external meetings/seminars and/or internal learning and development programs to enhance professional skillset, knowledge management skillset, and broaden pharmaceutical industry experience
Lead and/or contribute to BCI and/or WWPS strategic initiatives to support individual and organizational development
Sr. Director, Business Capabilities and Innovation
Business Capabilities and Innovation Leadership Team
Worldwide Patient Safety Leadership Team
Worldwide Patient Safety colleagues, globally
Human Resources, Global Talent and Leadership
Corporate Affairs & Corporate Communications
Corporate Legal& Regulatory Affairs
Degree / Experience Requirements
BA or BS Required, advanced scientific or graduate degree highly preferred
Minimum of 5-7 years of experience in the pharmaceutical or life science industry required.
Experience with Corporate or Scientific Communications required; Change Management and/or Learning & Development experience highly preferred
Demonstrated record of leadership, professional advancement and accomplishments
Demonstrated communications experience including planning, writing, editing, designing and the production of newsletters, email banners, infographics, marketing literature, and other print or online material
Experience with digital and creative content design tools (eg, Canva, Adobe Creative Cloud, Illustrator, etc.) is preferred
Experience with optimizing user experience with communications channels through analytics (eg, websites, SharePoint, social media, etc.)
Exceptional written, oral, interpersonal, presentation and storytelling skills with the ability to effectively interface with senior management
Experience in public speaking and group facilitation; ability to develop and clearly articulate messages to a variety of audiences is required
Excellent project leadership skills, with demonstrated ability to lead multiple projects and develop collaborative relationships with multi-disciplinary stakeholders
Experience managing service providers (consultants, vendors, agencies)
Demonstrated experience managing change in a global organization; understanding of change management methodologies and tools is highly desired (eg, PROSCI)
Self-motivated with exceptional follow-through
Must be organized with a natural inclination for planning strategy and tactics
Appreciation and understanding of patient safety processes & requirements including the safety regulatory and inspection environment desired
Around the world, we are passionate about making an impact on the lives of patients with serious diseases. Empowered to apply our individual talents and diverse perspectives in an inclusive culture, our shared values of passion, innovation, urgency, accountability, inclusion and integrity bring out the highest potential of each of our colleagues.
Bristol Myers Squibb recognizes the importance of balance and flexibility in our work environment. We offer a wide variety of competitive benefits, services and programs that provide our employees with the resources to pursue their goals, both at work and in their personal lives.
Physical presence at the BMS worksite or physical presence in the field is an essential job function of this role which the Company deems critical to collaboration, innovation, productivity, employee well-being and engagement, and enhances the Company culture.
To protect the safety of our workforce, customers, patients and communities, the policy of the Company requires all employees and workers in the U.S. and Puerto Rico to be fully vaccinated against COVID-19, unless they have received an exception based on an approved request for a medical or religious reasonable accommodation. Therefore, all BMS applicants seeking a role located in the U.S. and Puerto Rico must confirm that they have already received or are willing to receive the full COVID-19 vaccination by their start date as a qualification of the role and condition of employment. This requirement is subject to state and local law restrictions and may not be applicable to employees working in certain jurisdictions such as Montana. This requirement is also subject to discussions with collective bargaining representatives in the U.S.
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