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Job Details

UnitedHealth Group

Manager, Capacity Planning & Delivery Management - El Segundo, CA (111765540)





El Segundo, California, United States

Combine two of the fastest-growing fields on the planet with a culture of performance, collaboration and opportunity and this is what you get. Leading edge technology in an industry that is improving the lives of millions. Here, innovation is not about another gadget; it is about making health care data available wherever and whenever people need it, safely and reliably. There is no room for error. If you are looking for a better place to use your passion and your desire to drive change, this is the place to be. It's an opportunity to do your life's best work.(sm)

The IT Demand & Capacity Manager position will support the capacity, prioritization, and demand for the Pacific West Optum Care Technology teams. Candidates must demonstrate problem solving and analytics skills, along with the ability to communicate effectively at various levels in the organization. The role requires the management of the resource capacity models and demand management reporting with continuous customer engagement. The ideal candidate will demonstrate proficiency in designing demand prioritization, resource capacity models and reporting.

Primary Responsibilities:

  • Manage IT intake and demand via a centralized set of tools, processes and meetings cadence
  • Partner with IT resource managers to refine and manage IT resource capacity models
  • Engage with IT partners in technology planning, delivery and understanding business demands/requirements
  • Provides reports and dashboards to provide transparency into IT demand backlog, metrics, and current intake pipeline
  • Facilitates and actively participates in Demand prioritization meetings with appropriate stakeholder groups
  • Reports to and consults with upper management and executives, as needed, to help drive strategic direction and tactical business needs
  • Performs complex administrative and analytical tasks in support of the IT department
  • Manages and is responsible for the successful completion of all demand-related tasks
  • Assist stakeholders and provide overall direction around their demand needs
  • Perform the day-to-day operations around demand and project management initiation tasks
  • Identify and drive service improvements within the demand and capacity processes
  • Assist in budget related, demand funnel and pre-project planning
  • Track overall status of projects for tracking progress against the demand/capacity plans and reporting to leadership
  • Evaluate and document current intake processes and define alternative intake methodologies
  • Maintain visibility to and represent all aspects of the work intake and demand management processes within the SDLC including financial planning and costing, resource availability management, capacity planning, work tracking and delivery, and supplier/vendor engagement
  • Participates in special projects as needed

You’ll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in.

Required Qualifications:

  • 8+ years Technology experience
  • 2+ years of experience working in a Project Management Office, including setting strategy, governing a large IT organization, and enforcing policies
  • 2+ years of resource utilization tracking and management and reporting
  • 2+ years of demand management
  • Ability to work as a team player with technology leaders to drive strategy and continue to build, develop, and mature the IT organization
  • Ability to organize, prioritize, and solution business process needs as it relates to overall company and IT Strategy
  • Ability to deliver quality presentations to large group and confidently project IT in a positive manner
  • Knowledge of new technologies and maintain and stay abreast of updates and changes
  • Full COVID-19 vaccination is an essential job function of this role. Candidates located in states that mandate COVID-19 booster doses must also comply with those state requirements. UnitedHealth Group will adhere to all federal, state and local regulations as well as all client requirements and will obtain necessary proof of vaccination, and boosters when applicable, prior to employment to ensure compliance. Candidates must be able to perform all essential job functions with or without reasonable accommodation

Preferred Qualifications:

  • Experience in analyzing metrics, designing reports and use of different reporting tools - Power BI, Tableau, etc. Data visualization, SQL
  • Knowledge of new technologies (in specific field) and maintain and stay abreast of updates and changes
  • Demonstrated solid analytical and problem-solving skills: proven ability to identify problems and risks, analyze details, propose solution options, and then implement needed changes
  • Self-motivated, proactive, creative and efficient in identifying issues, understanding and proposing solutions
  • Self-starter with the ability to work in a fast-paced, dynamic environment
  • Quickly adaptable to changing processes and requirements
  • Excellent attention to detail
  • Solid customer facing skills with an ability to interact in confidence with clients
  • Solid written and verbal communications including the ability to interact with colleagues at all organizational levels
  • Solid presentation skills
  • Solid time management skills
  • Ability to work well under pressure in a team environment
  • Ability to effectively communicate results to management and provide analytics; the “so what”
  • Ability to effectively communicate both in writing and verbally
  • Ability to work effectively inside technical and business environments

To protect the health and safety of our workforce, patients and communities we serve, UnitedHealth Group and its affiliate companies require all employees to disclose COVID-19 vaccination status prior to beginning employment. In addition, some roles and locations require full COVID-19 vaccination, including boosters, as an essential job function. UnitedHealth Group adheres to all federal, state and local COVID-19 vaccination regulations as well as all client COVID-19 vaccination requirements and will obtain the necessary information from candidates prior to employment to ensure compliance. Candidates must be able to perform all essential job functions with or without reasonable accommodation. Failure to meet the vaccination requirement may result in rescission of an employment offer or termination of employment.

Careers with Optum. Here's the idea. We built an entire organization around one giant objective; make health care work better for everyone. So when it comes to how we use the world's large accumulation of health-related information, or guide health and lifestyle choices or manage pharmacy benefits for millions, our first goal is to leap beyond the status quo and uncover new ways to serve. Optum, part of the UnitedHealth Group family of businesses, brings together some of the greatest minds and most advanced ideas on where health care has to go in order to reach its fullest potential. For you, that means working on high performance teams against sophisticated challenges that matter. Optum, incredible ideas in one incredible company and a singular opportunity to do your life's best work.(sm)

Diversity creates a healthier atmosphere: UnitedHealth Group is an Equal Employment Opportunity/Affirmative Action employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, protected veteran status, disability status, sexual orientation, gender identity or expression, marital status, genetic information, or any other characteristic protected by law.

UnitedHealth Group is a drug-free workplace. Candidates are required to pass a drug test before beginning employment.