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Manager, Patient Support Center SOPs & Document Management




East Hanover, New Jersey, United States

Bringing life-changing medicines to millions of people, Novartis sits at the intersection of cutting-edge medical science and innovative digital technology. As a global company, the resources and opportunities for growth and development are plentiful including global and local cross functional careers, a diverse learning suite of thousands of programs & an in-house marketplace for rotations & project work. With a strong medicines pipeline our current transformation will not just deliver growth for our business but continue to allow us to bring innovative medicines to patients quickly.<br><br>The creation of an internal Patient Support Center is a strategic priority for US Pharma. We have an incredible opportunity to formulate exciting new partnerships to deliver transformative patient services. The PSS team is uniquely positioned to help support our goal of providing appropriate medications to twice as many patients twice as fast.<br><br>Your responsibilities will include, but are not limited to:<br><br>In this role, you will work with the Associate Director, SOPs & Document Management. You will be responsible for assisting in the development, execution, and management of documented processes and information used in the daily work of the Patient Support Center (PSC).<br><br>• Support the development, execution, and maintenance of all key PSC documentation that supports the day-to-day operations E.g., working practice documents, work instructions, job aides, call guides, frequently asked questions and other required content<br>• Shepherd content through the Materials Approval Process for all documentation with all PSS key stakeholders <br>• Manage development, revision and version control of knowledge management repository content<br>• Collaborate with PSS Product, PSS Enterprise Content Design, PSS Quality, and PSS Franchise teams to develop, execute, and maintain content and documents<br>• Assist team in new hire on-boarding, training, including liaising with training team and maintaining of organization charts<br>• Facilitate key program meetings including agenda, pre-reads, and meeting minutes <br>•Manage day-to-day operations of the team<br>•Liaise with PQE team on quality call monitoring<br>•Maintain compliance through partnership with Ethic and Compliance, Privacy, Legal and Regulatory on PSC documents and communication channels <br>•Manage audit readiness through assessments and checklist to manage risk<br><br>Our selection process will prioritize US-based associates whose roles may be changing or may be impacted as a result of the Transforming for Growth reorganization. This is a US based position. No international relocation will be provided for this position.<br><br>This position will be located at the East Hanover site and will not have the ability to be located remotely. This position will require 20% travel as defined by the business (domestic and/ or international). <br><br><br>[#video#{#400,300#}#/video#]