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Job Details

Bristol Myers Squibb

Principal Specialist, Knowledge Management




Phoenix, Arizona, United States

At Bristol Myers Squibb, we are inspired by a single vision – transforming patients’ lives through science. In oncology, hematology, immunology and cardiovascular disease – and one of the most diverse and promising pipelines in the industry – each of our passionate colleagues contribute to innovations that drive meaningful change. We bring a human touch to every treatment we pioneer. Join us and make a difference.

Position Summary

This role is responsible for working effectively with the Knowledge Management (KM) team to assist in the implementation of, application of, and maintenance of the KM program at the Phoenix site.

The position will work with all site functions to assure the Knowledge Management strategy is a part of the culture and a tactical plan is developed for execution to deliver the desired results. Additionally, in collaboration with the Operational Excellence team, this position will help manage the implementation of, use of, and maintenance of root cause analysis and risk assessment tools (i.e., Kepner-Tregoe (KT) program and processes) for the site.

Principal Scientist, Knowledge Management can act as back-up for peers and managers.

This position reports to Associate Director, Knowledge Management.

Key Responsibilities

  • Assist in the development, maintenance, and continuous improvement a comprehensive and best-in-class site Knowledge Management program in line with corporate guidelines and that includes development and deployment of KM tools that can be utilized at all levels within the organization
  • Develop, execute, and continuously improve a comprehensive onboarding program for all new employees that is administered by appropriate Subject Matter Experts and supported by site Administration and Human Resources (HR)
  • Support the application of KM tools cross-functionally at all levels within the organization
  • Learn and understand best practices from external sources and share learnings with team to address gaps and improve overall site performance
  • Benchmark with other sites to assure the true meaning of “Best in Class” and technologies required to meet criteria
  • Partner with good manufacturing practices (GMP) Training as needed to develop documents necessary to comply with current regulations, ensure curricula for all employees are appropriate and that time requirements for completion are well understood and considered when evaluating department staffing needs (note GMP Training has responsibility for developing and providing GMP Training as well as documentation, tracking and trending of all site training)
  • Ensure KM tools are consistently applied across the organization and designed to deliver compliant and continuously improved performance
  • Manage the implementation of, use of, and maintenance of root cause analysis and risk assessment tools (i.e., KT program and processes) for the site
  • Capture learnings from a variety of significant events and develop programs to periodically share learnings with new and existing employees
  • Support the development of new technical training programs when new products, processes, and systems are introduced to the site
  • Help ensure all personnel are knowledgeable of products produced at the site by supporting informative sessions led by a variety of stakeholders including, but not limited to, Product Development, Manufacturing Science and Technology (MS&T), Marketing, etc.
  • Provide management with periodic verbal and written department updates as required
  • Excellent verbal, written and presentation skills as well as the ability to deal effectively with all levels of management
  • Demonstrated ability to work effectively with individuals outside of your team
  • Strong cross functional knowledge of the processes within the organization

Skills and Abilities

  • Extensive understanding of current Good Manufacturing Practices (cGMPs), best manufacturing practices, regulatory health authority requirements, Environment, Health, and Safety (EHS) regulations & compliance, operational excellence, continuous improvement, and deviation/corrective action preventative action (CAPA) management
  • Extensive understanding and experience with some aspect of technical pharmaceutical operations; interest and demonstrated ability to learn across several disciplines (manufacturing, quality, supply chain, technical development, regulatory, finance, operations, etc.)
  • Ability to connect and collaborate across internal and external organizations
  • Ability to act independently and with minimal direction from associate director
  • Ability to think creatively, critically, and strategically, and to solve problems in a complex global work environment with urgency and agility
  • Provides mentorship within the department and across the site by providing feedback that is clear, open, and positive, and by fostering strong working relationships
  • Ability and aptitude for analyzing data, detecting inconsistencies, determining relative importance, and utilizing data and risk analysis tools
  • Ability to manage competing priorities, need for results, compliance, and desire for continuous improvement
  • A team player with the ability to influence others internally and externally in a matrixed organization
  • Strong interpersonal and teamwork skills coupled with the ability to take risks and drive decisions that get results
  • Capable of successfully managing multiple projects and priorities in a responsive, professional, and customer service-oriented manner
  • Willing to work irregular hours, rotating shifts, weekends, and holidays, as necessary however, strives to create an environment that provides an acceptable work/life balance
  • Willing to travel as needed
  • Excellent verbal, written and presentation skills, command of communication and project management principles, techniques, and tools (i.e. Microsoft Project, Excel, PowerPoint, etc.)
  • Demonstrated ability to work effectively with individuals outside of your team
  • Strong cross functional knowledge of the processes within the organization

Travel Requirements

  • Requires travel < 10% of time

Qualifications & Experience

  • BS in Engineering, Science, or Technical discipline preferred
  • Training and Lean Manufacturing Certification recommended
  • Minimum 7 years relevant work experience (equivalent combination of education and experience acceptable)


Around the world, we are passionate about making an impact on the lives of patients with serious diseases. Empowered to apply our individual talents and diverse perspectives in an inclusive culture, our shared values of passion, innovation, urgency, accountability, inclusion and integrity bring out the highest potential of each of our colleagues.

Bristol Myers Squibb recognizes the importance of balance and flexibility in our work environment. We offer a wide variety of competitive benefits, services and programs that provide our employees with the resources to pursue their goals, both at work and in their personal lives.

Physical presence at the BMS worksite or physical presence in the field is an essential job function of this role which the Company deems critical to collaboration, innovation, productivity, employee well-being and engagement, and enhances the Company culture.

To protect the safety of our workforce, customers, patients and communities, the policy of the Company requires all employees and workers in the U.S. and Puerto Rico to be fully vaccinated against COVID-19, unless they have received an exception based on an approved request for a medical or religious reasonable accommodation. Therefore, all BMS applicants seeking a role located in the U.S. and Puerto Rico must confirm that they have already received or are willing to receive the full COVID-19 vaccination by their start date as a qualification of the role and condition of employment. This requirement is subject to state and local law restrictions and may not be applicable to employees working in certain jurisdictions such as Montana. This requirement is also subject to discussions with collective bargaining representatives in the U.S.

Our company is committed to ensuring that people with disabilities can excel through a transparent recruitment process, reasonable workplace adjustments and ongoing support in their roles. Applicants can request an approval of accommodation prior to accepting a job offer. If you require reasonable accommodation in completing this application or if you are applying to a role based in the U.S. or Puerto Rico and you believe that you are unable to receive a COVID-19 vaccine due to a medical condition or sincerely held religious belief, during or any part of the recruitment process, please direct your inquiries to Visit to access our complete Equal Employment Opportunity statement.

Any data processed in connection with role applications will be treated in accordance with applicable data privacy policies and regulations.