Sr. Manager, Knowledge Management Communication and Adoption Strategist
Working with Us
Challenging. Meaningful. Life-changing. Those aren’t words that are usually associated with a job. But working at Bristol Myers Squibb is anything but usual. Here, uniquely interesting work happens every day, in every department. From optimizing a production line to the latest breakthroughs in cell therapy, this is work that transforms the lives of patients, and the careers of those who do it. You’ll get the chance to grow and thrive through opportunities uncommon in scale and scope, alongside high-achieving teams rich in diversity. Take your career farther than you thought possible.
Bristol Myers Squibb recognizes the importance of balance and flexibility in our work environment. We offer a wide variety of competitive benefits, services and programs that provide our employees with the resources to pursue their goals, both at work and in their personal lives. Read more: careers.bms.com/working-with-us
We are seeking an experienced and dynamic candidate to join our team as a Knowledge Management (KM) Communication & Adoption Strategist. In this role, you will be responsible for building strong relationships with business teams and driving adoption of KM strategies across the organization. You will lead communication efforts to raise awareness and understanding of the benefits and importance of knowledge sharing, and align KM initiatives with business priorities and goals. You will work closely with IT and other key stakeholders to ensure high levels of user engagement and satisfaction, and offer expert guidance on best practices for KM processes. Strong communication skills are essential as you will be responsible for managing expectations and keeping teams informed about KM initiatives and opportunities for participation. You will develop and maintain a consistent, effective brand and messaging for KM, and create engaging and informative training and awareness programs using various forms of media. You will lead communication initiatives for KM-related leadership teams and other key stakeholders, and collaborate with IT teams to coordinate change management, communications, and training activities. This is an exciting opportunity to join a great company and make a real impact in driving KM adoption and engagement across the organization.
Develops effective relationships with the business to implement a knowledge management communication strategy to promote adoption across the organization
Plans and leads communication initiatives to strengthen awareness of knowledge sharing benefits, behaviors, processes, procedures, and tool enhancements
Supports management priorities and expectations for knowledge sharing through communication, engagement/participation, and reporting on progress and measures
Works with key IT stakeholders, and other business area, to ensure a high level of user satisfaction and engagement
Provides advice and guidance on KM process and best practices
Manages expectations for knowledge sharing by communicating about KM initiatives, progress, best practices, and opportunities for participation across the organization
Sustains the KM brand and themes with consistent, fit-for-purpose messaging across a variety of media outlets. Administers and supports reward, recognition, and/or gamification programs where appropriate
Maintains strong business acumen while maintaining objectivity in work
Leads the communication needs of KM-related leadership teams, business-unit groups, individual networks, and other stakeholders as needed
Provides communication support to the core KM team for both project-based and day-today activities
Engages in and supports KM-related training and awareness activities online, in print, and face-to-face where needed. Leads and/or participates in the planning of KM meetings, and special events
Collaborates with IT Tech Adoption and Productivity to coordinate broader change, communications, and training activities for IT
Exceptional oral and written communication skills with the ability to influence and build networks within and outside BMS
Creative, proactive, independent worker with a strong sense of urgency with problem-solving skills (thinks outside the box)
Acute attention to detail, organized and deadline oriented
Strong facilitator, change agent, clear and confident communicator comfortable working collaboratively on a global team
Able to think strategically in terms of culture, behavior, business processes, and tools
Bachelor’s Degree preferred
5+ years of experience in writing communications, creating and delivering training for complex information. Knowledge of marketing, content marketing, and internal communications best practices preferred
Solid understanding of enterprise Knowledge Management and support portal technology. ServiceNow experience preferred
If you come across a role that intrigues you but doesn’t perfectly line up with your resume, we encourage you to apply anyway. You could be one step away from work that will transform your life and career.
Uniquely Interesting Work, Life-changing Careers
With a single vision as inspiring as “Transforming patients’ lives through science™ ”, every BMS employee plays an integral role in work that goes far beyond ordinary. Each of us is empowered to apply our individual talents and unique perspectives in an inclusive culture, promoting diversity in clinical trials, while our shared values of passion, innovation, urgency, accountability, inclusion and integrity bring out the highest potential of each of our colleagues.
Physical presence at the BMS worksite or physical presence in the field is a necessary job function of this role, which the Company deems critical to collaboration, innovation, productivity, employee well-being and engagement, and it enhances the Company culture.
To protect the safety of our workforce, customers, patients and communities, the policy of the Company requires all employees and workers in the U.S. and Puerto Rico to be fully vaccinated against COVID-19, unless they have received an exception based on an approved request for a medical or religious reasonable accommodation. Therefore, all BMS applicants seeking a role located in the U.S. and Puerto Rico must confirm that they have already received or are willing to receive the full COVID-19 vaccination by their start date as a qualification of the role and condition of employment. This requirement is subject to state and local law restrictions and may not be applicable to employees working in certain jurisdictions such as Montana. This requirement is also subject to discussions with collective bargaining representatives in the U.S.
BMS is dedicated to ensuring that people with disabilities can perform complex functions through a transparent recruitment process, reasonable workplace adjustments and ongoing support in their roles. Applicants can request an accommodation prior to accepting a job offer. If you require reasonable accommodation in completing this application, or in any part of the recruitment process, direct your inquiries to firstname.lastname@example.org. Visit careers.bms.com/eeo-accessibility to access our complete Equal Employment Opportunity statement.
BMS will consider for employment qualified applicants with arrest and conviction records, pursuant to applicable laws in your area.
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