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Job Details

IT Service Asset and Configuration Management Process Owner




Tampa, Florida, United States

Are you a technology buff with a strong understanding of data who can think outside the box?

Does the thought of taking a company into the Industry 4.0 revolution get you excited?

Do you want to take that excitement and knowledge and work for a world-class organization?

Then apply today to our IT team at Ashley Furniture – the World’s Largest Furniture Manufacturer!

Our IT team combines a highly skilled workforce, the most advanced equipment available, and incredible computer optimization to create one of the most agile operations in the industry!

IT Service Asset and Configuration Management Process Owner

What Will You Do?

The IT Service Asset and Configuration Management (SACM) Process Owner will oversee and lead the Service Asset and Configuration Management Process at Ashley. They will define the strategy and maturity initiatives, applying process expertise to drive results. The IT SACM Process Owner is responsible for defining the vision, strategy, scope, governance, critical success factors, and key performance indicators. They are also responsible for providing direction to the teams to design, develop and deliver technology and processes to support a SACM database. The SACM Process Owner navigates complex priority discussions, manages delivery expectations, and logs decisions with stakeholders. This role also ensures that cross-functional dependencies are identified, and communication plans are executed. They will convert technical requirements into Epics, Features, and a prioritized backlog of User Stories that the technical delivery team uses for the execution of product delivery while meeting regulatory and policy compliance.

  • Responsible for the IT SACM vision, strategy, design, implementation and associated data maintenance processes. This includes discovery and service mapping strategies and processes.
  • Execute IT SACM processes (either directly or delegated).
  • Ensure IT SACM strategic alignment and process health in order to support Ashley’s business and IT goals.
  • Collaborate with stakeholders and domain experts across Ashley’s IT Teams to understand challenges and gain consensus on IT SACM governance and processes.
  • Drive adoption of IT SACM processes and data governance within the Asset and Configuration Database.
  • Manage all documentation associated with the IT SACM processes and conduct user training as needed.
  • Research and propose process, policy or technology recommendations to align with developed vision, road map, maturity model and strategy.
  • Define Critical Success Factors, Process Metrics and KPIs that demonstrate the health of the CMDB and identify gaps in process. Establish plans to close identified gaps.
  • Collaborate with developers and subject matter experts to establish the technical vision and analyze tradeoffs between usability and performance needs.
  • Elicit requirements through interviews, document analysis, site visits, business process descriptions, use cases, scenarios, business analysis, and task and workflow analysis.
  • Evaluate information gathered from multiple sources, reconcile conflicts, and decompose high-level information into details, abstract up from low-level information to a general understanding.
  • Proactively communicate and collaborate with external and internal customers to analyze information needs and functional requirements and deliver the following as needed: functional requirements through the Business Requirements Document (BRD); use cases; and Graphical User Interface (GUI), screen and interface designs.
  • Perform system set-up, configuration, administrative duties and testing.

What Do You Need?

Minimum of 3 years' experience with IT Configuration Management.Minimum 3 years as an ITIL process owner, manager.Minimum of 3 years' experience with IT Service Asset Management.ITIL Foundations V3 or V4Strong Knowledge of industry best practices and trends IT SACMStrong Knowledge of discovery and service mapping technologyProficient in data model designs for CMDB including design of entity relationships, data flows, conceptual and logical data models, and data dictionaries.Knowledgeable of both on-premise and cloud infrastructure environments.Knowledgeable of Agile delivery processesAdvanced analytical and problem-solving skillsStrong As-Is, To-Be, Business Process mapping skillsStrong attention to detailBachelor’s degree required in Business, Management Information Systems, Computer Science, or similar technical discipline, or equivalent work experience, Required

Who Are We?

  • We offer competitive pay and excellent benefits.
  • We are a multi-billion dollar company and the largest manufacturer of furniture in the world, and offer one of the industry’s broadest product assortments at over 20,000 storefronts in 123 countries.
  • Growth-Focused is one of our core values, and we are dedicated to helping you grow with us through training, mentoring, and coaching as well as investing in the latest design tools, production equipment and new technologies.
  • Environmental efforts are a priority as we continually seek to recycle, reuse and replenish every day.
  • Millions of dollars are contributed annually to local and national charities as we seek to improve the lives of people around the world.
  • We are an equal opportunity employer and provide a drug-free working environment. While Ashley appreciates the interest of all candidates only those meeting specific position requirements may be contacted. Principals Only.