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Job Details

Merck & Co, Inc

Supply Chain Management Director




North Wales, Pennsylvania, United States

Job Description

Our Supply Chain Team ensures inventory is consistently available to meet customer demand. We coordinate all aspects of supply through supply planning, sourcing, making, inventory management, packaging and delivery. We partner across the Marketing, Finance and Manufacturing organizations to build a robust demand and supply plan and ensure we get products to the right customer, at the place, at the right time.

We are seeking a Growth and Improvement minded Supply Chain Management Director that can help drive our Strategic Operating Priorities.

  • Invent | Pursue the Most Promising Internal and External Science to Address Significant Unmet Medical Needs

  • Execute | Prioritize Resources Behind Our Key Growth Drivers (Oncology, Vaccines, Select Specialty Areas, Animal Health) While Optimizing Our Base Business)

  • Adapt | Develop Our People, Culture and Business Model to Evolve with a Dynamic Landscape

  • Diverse Talent | We are committed to providing an inclusive and welcoming environment with supporting leadership behaviors because having a high-performing, engaged workforce is critical to our ability to deliver innovative solutions to patients and customers around the world

  • Values and Standards | Our Steadfast Commitment to Our Values and Standards will Continue to Guide Us as We Take on New Challenges and Will Always be Fundamental to Our Success – They are a Competitive Advantage for Us

Summary, Focus and Purpose

The Supply Chain Management Director drives all commercial distribution activities in USA and manages the relationships and day to day activities of multiple 3rd party logistics (3PL) provider locations in the US. Its primary objective is to align the activities of the 3PLs to balance cost and customer service requirements.

You will partner with various internal stakeholders to achieve compliant, reliable supply: Order Management Center (OMC) and key commercial leaders to improve service and reduce costs; Quality Assurance to maintain a strong compliance posture; Technology Functions for product handling requirements (e.g. cold chain) and compliance requirements; Procurement for sourcing and management of 3PLs; Transportation for integration with the 3PL; and IT for integration needs.

The Director is responsible for managing a $50MM+ P&L and a team of 4 direct reports.

Key Functions

  • Work Independently and as a Team member with Integrity | Precision | Accomplishment | Motivational Ambition | Respect | Inclusion

  • Understand cost drivers and current contracts with 3PLs | Reassess current cost structure and develop realistic operating budget | Redevelop effective budget framework that aligns costs to operations. Use this framework to develop plan to realign 3PL contracts to meet future needs and to drive continuous reduction in operating costs

  • Applies lean principles to current operations and uses them to drive culture of continuous improvement within current organization and with 3PL

  • Aligns with internal commercial personnel to understand true customer needs and utilizes these inputs to align operations to meet these needs | Drives structural improvements in distribution operations and infrastructure that changes cost structure and service potential

  • Provides stewardship of inventory in all locations | Establishes good inventory accounting and handling procedures with 3PL reducing amount of damages and written off inventory due to the 3PL

  • Proactively works with North America planning hub to improve IQV processes

  • Works collaboratively with Human Health commercial leaders and Customer Centricity teams in the US to determine distribution and execute strategy | Makes necessary changes to strategic plan for network | Develops capacity plans to meet future space and service requirements | Develops innovative supply chain solutions that deliver value to our Company

  • Responsible for ensuring compliance with all distribution related areas including but not limited to: distribution licenses, DEA requirements, GMP/GDP requirements, security, etc.

  • Oversight and integration of various systems related to distribution: SAP, Warehouse Management Systems, Transportation Management Systems, etc.

  • Provides leadership, coaching, and growth to members of distribution staff in North America | Determines optimal structure for managing distribution activities in North America and realigns structure as appropriate

  • Defines and executes cold chain distribution strategy for North America to optimize cost and service

  • Partners with External Quality groups to meet evolving regulatory standards and Good Distribution Practices

  • Manages and develops the organization to meeting evolving business needs

  • Partner with our Company and 3PL colleagues to drive significant improvements in our operational performance, compliance posture and cost structure

  • Work closely with key leaders in Supply Chain Management, Finance, and Human Health to identify and drive improvements in cost and service


  • Required | Bachelor degree in Engineering, science, business, or related area of study

  • Preferred | Advanced degree

Experience | Skills | Knowledge


  • Ten years of experience with at least seven years of experience in supply chain

  • LEAN/our Company Production Systems skills

  • In depth knowledge of supply chain, logistics, and order management processes

  • Skills in recruiting, leading, and developing teams

  • Experience managing 3rd party providers

  • Effective in attention to detail, accuracy, organization and follow-up


  • Five years of operations experience

  • Ten years of experience in the pharmaceutical industry

  • Experience in Commercial Distribution

  • Strong interpersonal and communications skills and a demonstrated ability to anticipate and solve problems, and coach others on problem solving

  • Ability to manage multiple priorities simultaneously

  • Demonstrated exceptional judgment and a genuine willingness/desire to develop successful business relationships with customers and our Company commercial colleagues representing our customers

  • Experience with Warehouse Management Systems and SAP ERP

Our Manufacturing & Supply Division is dedicated to being the most trusted supplier of biopharmaceuticals worldwide. Our facilities, along with our external contractors, suppliers, and partners, create a reliable global manufacturing network that’s devoted to delivering a high-quality, reliable supply to customers and patients on time, every time.

Who we are …
We are known as Merck & Co., Inc., Rahway, New Jersey, USA in the United States and Canada and MSD everywhere else. For more than a century, we have been inventing for life, bringing forward medicines and vaccines for many of the world's most challenging diseases. Today, our company continues to be at the forefront of research to deliver innovative health solutions and advance the prevention and treatment of diseases that threaten people and animals around the world.

What we look for …
Imagine getting up in the morning for a job as important as helping to save and improve lives around the world. Here, you have that opportunity. You can put your empathy, creativity, digital mastery, or scientific genius to work in collaboration with a diverse group of colleagues who pursue and bring hope to countless people who are battling some of the most challenging diseases of our time. Our team is constantly evolving, so if you are among the intellectually curious, join us—and start making your impact today.


In accordance with Managers' Policy - Job Posting and Employee Placement, all employees subject to this policy are required to have a minimum of twelve (12) months of service in current position prior to applying for open positions. If you have been offered a separation benefits package, but have not yet reached your separation date and are offered a position within the salary and geographical parameters as set forth in the Summary Plan Description (SPD) of your separation package, then you are no longer eligible for your separation benefits package. To discuss in more detail, please contact your HRBP or Talent Acquisition Advisor.

Residents of Colorado

Click here to request this role’s pay range.

Employees working in roles that the Company determines require routine collaboration with external stakeholders, such as customer-facing commercial, or research-based roles, will be expected to comply not only with Company policy but also with policies established by such external stakeholders (for example, a requirement to be vaccinated against COVID-19 in order to access a facility or meet with stakeholders). Please understand that, as permitted by applicable law, if you have not been vaccinated against COVID-19 and an essential function of your job is to call on external stakeholders who require vaccination to enter their premises or engage in face-to-face meetings, then your employment may pose an undue burden to business operations, in which case you may not be offered employment, or your employment could be terminated. Please also note that, where permitted by applicable law, the Company reserves the right to require COVID-19 vaccinations for positions, such as in Global Employee Health, where the Company determines in its discretion that the nature of the role presents an increased risk of disease transmission.

Current Employees apply HERE

Current Contingent Workers apply HERE

US and Puerto Rico Residents Only:

Our company is committed to inclusion, ensuring that candidates can engage in a hiring process that exhibits their true capabilities. Please click here if you need an accommodation during the application or hiring process.

For more information about personal rights under Equal Employment Opportunity, visit:

EEOC Know Your Rights

EEOC GINA Supplement​

Pay Transparency Nondiscrimination

We are proud to be a company that embraces the value of bringing diverse, talented, and committed people together. The fastest way to breakthrough innovation is when diverse ideas come together in an inclusive environment. We encourage our colleagues to respectfully challenge one another’s thinking and approach problems collectively. We are an equal opportunity employer, committed to fostering an inclusive and diverse workplace.

Residents of Colorado:

Click here to request this role’s pay range.

Learn more about your rights, including under California, Colorado and other US State Acts

Search Firm Representatives Please Read Carefully
Merck & Co., Inc., Rahway, NJ, USA, also known as Merck Sharp & Dohme LLC, Rahway, NJ, USA, does not accept unsolicited assistance from search firms for employment opportunities. All CVs / resumes submitted by search firms to any employee at our company without a valid written search agreement in place for this position will be deemed the sole property of our company. No fee will be paid in the event a candidate is hired by our company as a result of an agency referral where no pre-existing agreement is in place. Where agency agreements are in place, introductions are position specific. Please, no phone calls or emails.

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Flexible Work Arrangements:

Flex Time, Remote Work


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Requisition ID:R228612