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Job Details

Order Management Representative




Syracuse, New York, United States

Eaton’s Global Energy Infrastructure Solutions (GEIS) division is currently seeking an Order Management Representative. This role is based at the Syracuse, NY site.

The expected annual salary range for this role is $55125.0 - $80850.0 a year.

Please note the salary information shown above is a general guideline only. Salaries are based upon candidate skills, experience, and qualifications, as well as market and business considerations.

What you’ll do:

Position Overview:

The Order Management Representative is accountable to provide technical, order status, price information and sales support on Eaton Crouse-Hinds, B-Line, Oil & Gas products to the distributors, contractors, end users, field sales organization, and internal customers to help ensure that order objectives for the company are met. This role focuses on advanced analytics and process improvement in the areas of transaction processing.

You will effectively service orders to meet customer requirements, including expediting, assessing, improving and coordinating the scheduling of shortages. You will collaborate with Engineering, Marketing, Customer Order Processing, Quality Control, Production Planning, Materials Procurement, invoicing, various plants/distribution centers, Field Sales and Logistics for necessary assistance in achieving desired service levels. This role requires quick, independent thinking and tactful behavior when dealing with customers and distributors.

In this function you will:

  • Serve as the initial escalation point for transaction processing and order entry representatives regarding issue resolution.
  • Analyze, prioritize, respond to, improve, expedite, coordinate and schedule customer’s requests and orders to effectively service customer and distributor requirements for designated geographic regions.
  • Prepare detailed ongoing statistical analysis with respect to customer deliveries, schedule performance, workload reviews, customer complaints etc. so that trends may be identified, and corrective action taken as necessary.
  • Conduct product training process training for transaction processing representatives.
  • Serve as the subject matter expert and key contact point for either front-end or back-end transaction processing. Such items may include new item order processing, SAP and warehouse management system interfacing, root cause resolution of order delays/errors, and creating methods to standardize transactional processes.
  • Implement Total Quality Concept with Eaton Crouse-Hinds, B-Line Sales Service to effectively accomplish departmental goals of satisfying customer’s need and continuous improvement.
  • Establish and maintain distributor, end user, other Eaton divisions and field sales confidence and enhance Eaton image by developing a trusting, reliable relationship through quality customer service.
  • Work autonomously to identify and act upon opportunities for orders and specifications and communicate information to field sales representatives to help maximize orders.
  • Recommend products to meet applicable specifications and customer requirements and identify available alternatives as applicable.
  • Keep current on Eaton Crouse-Hinds, B-Line, Oil & Gas products and services and industry standards (both foreign and domestic) to provide accurate and timely response to inquiries and on all technical advances in business including computing, e-commerce and database management.
  • Identify process improvement and serve as project leader on the deployment of global standardization initiatives.


Required (Basic) Qualifications:

  • Bachelor’s degree from an accredited institution
  • Minimum four (4) years of experience in customer service
  • Must be able to work in the United States without corporate sponsorship now and in the future
  • No relocation is offered for this position. All candidates must currently reside within 50 miles of Syracuse, NY to be considered. Active-Duty Military Service member candidates are exempt from the geographical area limitation.

Preferred Qualifications:

  • Bachelor’s degree in Marketing, Business or Engineering Management
  • Experience with SAP, SharePoint, and case management software


Position Criteria:

  • Detail-oriented
  • Excellent Project Management skills
  • Strong analytical and problem-solving skills
  • Able to work well with people across multiple functions and cultures
  • Strong communication and presentation skills
  • Advanced skills in Microsoft Excel, Outlook, Word and databases

We are committed to ensuring equal employment opportunities for all job applicants and employees. Employment decisions are based upon job-related reasons regardless of an applicant's race, color, religion, sex, sexual orientation, gender identity, age, national origin, disability, marital status, genetic information, protected veteran status, or any other status protected by law.

Eaton considers qualified applicants regardless of criminal histories, consistent with local laws. To request a disability-related reasonable accommodation to assist you in your job search, application or interview process, please call us at 1-[Register to View] to discuss your specific need. Only accommodation requests will be accepted by this phone number.

We know that good benefit programs are important to employees and their families. Eaton provides various Health and Welfare benefits as well as Retirement benefits, and several programs that provide for paid and unpaid time away from work. Click here ( for more detail: Eaton Benefits Overview. Please note that specific programs and options available to an employee may depend on eligibility factors such as geographic location, date of hire, and the applicability of collective bargaining agreements.