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Job Details

UnitedHealth Group

**Manager, Change Management - Pacific Northwest (99072833)





Plymouth, Minnesota, United States

Combine two of the fastest-growing fields on the planet with a culture of performance, collaboration and opportunity and this is what you get. Leading edge technology in an industry that's improving the lives of millions. Here, innovation isn't about another gadget, it's about making health care data available wherever and whenever people need it, safely and reliably. There's no room for error. Join us and start doing your life's best work.(sm)

No industry is moving faster than health care. And no organization is better positioned to lead health care forward. We need attention to every detail with an eye for the points no one has considered. The rewards for performance are significant. You'll help improve the health of millions. And you'll do your life's best work.(sm)
The Change Manager will be a member of the Program Management Office (PPMO) for a partnership between Optum and a health system and play a key role in enabling the successful execution of large-scale projects and programs. This person is primarily responsible for creating and implementing change management strategies and plans that maximize engagement and minimize resistance to enable achievement of business results.

The focus will be on assisting leadership with the establishment and application of change management standards, tools and templates and ensuring that change initiatives meet business, schedule and budget objectives while working to drive faster adoption, greater ultimate utilization and higher proficiency on the changes impacting employees in the organization.

Primary Responsibilities:

  • Supports development of and applies structured change management and communications standards, approaches, methodologies, tools and templates to programs/projects
  • Drives identification and assessment of change management needs related to partnership programs/projects
  • Supports the identification of organizational impacts, potential risks, anticipated points of resistance, and performance gaps and development of specific mitigation strategies to address the concerns
  • Develops a cohesive, integrated change management strategy based on a situational awareness of the details of the changes and the groups being impacted across the portfolio of partnership program/projects
  • Drives the design and development of targeted and actionable change management plans, including leadership alignment, stakeholder engagement/management plans, communication plans, learning strategy/training plans and resistance management plans
  • Collaborates with project teams and key stakeholders (e.g. communication, training, HR and OD specialists) in the formulation of plans and activities to support project implementation
  • Works with program/project teams to ensure change management activities are appropriately integrated into overall program / project plans and aligned with project milestones / timelines
  • Provides guidance and supports program/project team to conduct various types of change management assessments, evaluate results, and effectively present findings and recommendations
  • Ensures that the total impact of the change has been reviewed and all necessary actions are in place
  • Actively coaches executive leaders who are change sponsors
  • Creates and manages measurement systems to track adoption, utilization and proficiency of individual changes
  • Monitors success of change management strategy implementation throughout project lifecycle and recommend adjustments, as needed
  • Develops and manages relationships with health system executives and key stakeholders and work to build consensus amongst stakeholders who play a critical key role in the ability to successfully implement the identified solutions
  • Provides status updates and review of change initiatives to senior leadership

You’ll be rewarded and recognized for your performance in an environment that will challenge you and give you caakes to succeed in your role as well as provide development for other roles you may be interested in.

Required Qualifications:

  • Bachelor’s degree in human resources management, business administration or related field
  • 6+ years experience in change management, preferably in a consulting setting
  • Proven experience leading large scale change initiatives for complex programs/rojects and/or enterprise transformations
  • Experience utilizing Prosci ADKAR change management methodology
  • Extensive knowledge of change management principles, methodologies, techniques, and tools, including Prosci ADKAR
  • Experience conducting a variety of assessments (e.g., change readiness, stakeholder, risk, learning /training needs, communication effectiveness, etc.) and effectively managing the implementation of change management and communications strategies/plans
  • Local or willing to relocate to the Pacific Northwest
  • Full COVID-19 vaccination is an essential requirement of this role. UnitedHealth Group will adhere to all federal, state and local regulations as well as all client requirements and will obtain necessary proof of vaccination prior to employment to ensure compliance

Preferred Qualifications:

  • Master’s degree
  • Prosci Certified
  • Superb organizational skills
  • Understanding of health systems/provider organizations
  • Able to work effectively at all levels in an organization and influence without authority
  • Problem solving and root cause identification skills
  • Solid analytic and decision-making abilities
  • Executive presence and exceptional communication skills - both written and verbal

To protect the health and safety of our workforce, patients and communities we serve, UnitedHealth Group and its affiliate companies now require all employees to disclose COVID-19 vaccination status prior to beginning employment. In addition, some roles require full COVID-19 vaccination as an essential job function. UnitedHealth Group adheres to all federal, state and local COVID-19 vaccination regulations as well as all client COVID-19 vaccination requirements and will obtain the necessary information from candidates prior to employment to ensure compliance. Candidates must be able to perform all essential job functions with or without reasonable accommodation. Failure to meet the vaccination requirement may result in rescission of an employment offer or termination of employment.

Careers with Optum. Here's the idea. We built an entire organization around one giant objective; make health care work better for everyone. So when it comes to how we use the world's large accumulation of health-related information, or guide health and lifestyle choices or manage pharmacy benefits for millions, our first goal is to leap beyond the status quo and uncover new ways to serve. Optum, part of the UnitedHealth Group family of businesses, brings together some of the greatest minds and most advanced ideas on where health care has to go in order to reach its fullest potential. For you, that means working on high performance teams against sophisticated challenges that matter. Optum, incredible ideas in one incredible company and a singular opportunity to do your life's best work.(sm)

Diversity creates a healthier atmosphere: UnitedHealth Group is an Equal Employment Opportunity/Affirmative Action employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, protected veteran status, disability status, sexual orientation, gender identity or expression, marital status, genetic information, or any other characteristic protected by law.

UnitedHealth Group is a drug-free workplace. Candidates are required to pass a drug test before beginning employment

Job Keywords: Change Management Manager, Change Management, Plymouth, Minnesota, MN