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Field Reimbursement Manager- Seattle/Portland (Remote) (346665BR)





Seattle, Washington, United States

766 million. That’s how many lives our products touch. At Novartis, being there when and how it matters most for our patients and customers allows us to live our purpose and help bring maximum impact to health outcomes. <br><br>Furthering our commitment to transforming medicine for patients, Novartis is embarking on an ambitious and exciting journey to reinvent how we use technology, data and customer insights to better serve our consumer’s needs and put them on a path to better health. This includes taking bold approaches that begin with a customer-centric mindset and harness the power of today’s digital and data-driven healthcare revolution to continue to improve and extend even more people’s lives.<br> <br>• Do you want to help people understand their disease and how to seek out the proper treatment for it?<br>• Do you want to support patients achieve the best possible outcomes?<br>• Do you want to deliver a leading customer experience at all touchpoints?<br>• Do you want to be at the forefront of leveraging today’s technology advances to create tomorrow’s healthcare innovations?<br> We believe the answers are found when curious, adventurous, and collaborative people like you are brought together in an inspiring environment. Where you’re given opportunities to utilize the power of digital and data to individualize and maximize interactions with customers. Where you’re empowered to not fear failure when taking smart risks. And most importantly, where you’re surrounded by people who share your determination to tackle the world’s toughest medical challenges.<br><br> Job Purpose: <br>Field Reimbursement Manager (FRM) proactively provides education and support to appropriate providers and their offices/staff on reimbursement programs for designated therapeutic products in their defined geography / aligned accounts. They serve as the key contact and lead for reimbursement and access support-related matters and are responsible for being the local market access expert on payer, policy and processes and navigating systems and/or universities to support patients. Additionally, the FRM will analyze reimbursement and access issues and serve as the local access and reimbursement resource for field sales force personnel and region management. The FRM will need to coordinate and communicate cross functionally within Novartis Pharmaceuticals Corporation (NPC) (i.e. Field Sales, Marketing, Market Access, Public Affairs, State & Government Affairs, Trade, Specialty Pharmacy Account Management and applicable third party affiliates).<br><br>Your responsibilities will include, but are not limited to:<br>• Provide live face-to-face and virtual engagements, using approved tools, to support and address questions about coverage requirements and educating physician office staff on the use of the patient assistance programs and call center support services, including web-based provider programs.<br>• Serve as payer expert for defined geography and proactively communicates changes to key stakeholders in a timely manner. Maintain and grow knowledge of national, regional, local and account market dynamics including coverage and coding<br>• Identifies market access trends from local, regional or national payers in territory, and partners with purpose internally to enable appropriate patient access and/or externally to support patient pull-through. Maintain and grow knowledge of hub and specialty pharmacy channels to improve practice and patient support <br>• Offer assistance from prescriber decision through to access, supporting the entire Reimbursement journey from start form submission through payer prior authorization to appeals/denials requirements procedures and forms. Reviewing patient-specific information in cases where the site has specifically requested the assistance and patient health information is available in resolving any issues or coverage challenges<br>• Adapts and pivots to manage change and complexity: agility to flex when markets, policies and dynamics change; proactive and reactive managing through conflict; navigates complexity of accounts and patient journey<br>• Work with internal partners to build strategic patient access and reimbursement account plans and review franchise, market access, and PSS business plans and objectives. Coordinating with other patient support service program representatives and with the field sales force, if necessary.<br>• Collaborate with Regional Director (RD) appropriately to share insights into customer needs, potential barriers and payer issues/opportunities for product access<br>• Effective account management: uncovering customer insights through effective questioning; critical thinking and problem solving; disseminating data and information to partners. Under guidance of the RD, provide reimbursement insights to local field teams, and Novartis home office functions as needed. <br><br><br>This position can be based remotely anywhere in the U.S. (there may be some restrictions based on legal entity). Please note that this role would not provide relocation as a result. The expectation of working hours and travel (domestic and/or international) will be defined by the hiring manager.<br><br>[#video#{#400,300#}#/video#]