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Job Details

UnitedHealth Group

Assistant Manager - Hyderabad, TG




Hyderabad, Telangana, India

Optum is a global organization that delivers care, aided by technology to help millions of people live healthier lives. The work you do with our team will directly improve health outcomes by connecting people with the care, pharmacy benefits, data and resources they need to feel their best. Come make an impact on the communities we serve as we help advance health equity on a global scale. Here, you will find talented peers, comprehensive benefits, a culture guided by diversity and inclusion, career growth opportunities and your life's best work.(sm)

Primary Responsibilities:

  • Handles a team of up to 25-30 Associates
  • Accurate and timely documentation of data
  • Building and maintaining an effective team environment
  • Planning, developing, and managing the quality and productivity of Production teams
  • Coordinating process issues with the Service Delivery Manager / Service Delivery Leader
  • Aligning with key business partners to serve customers
  • Fostering/maintaining a collaborative relationship with internal and external customers to ensure satisfaction and profitability
  • Working with business partners to identify ways to improve business processes
  • Assisting in building, reviewing and adhering to the annual business plan
  • Controlling expenses and increasing profitability via productivity and quality gains
  • Reviewing work results of the team and their pattern of handling work queues
  • Developing, motivating and retaining employees and challenging the team to set ambitious goals
  • Providing regular performance feedback and giving frequent formal and informal coaching sessions
  • Promotes a high level of commitment to anticipating, understanding, and meeting the needs of each internal and external customer
  • Identifies and leverages internal networks to complete tasks; presents ideas persuasively; gains the support and assistance of others who have a stake in the outcome and proactively participates in company initiatives Identifies trends and issues and recommend solutions
  • Comply with the terms and conditions of the employment contract, company policies and procedures, and any and all directives (such as, but not limited to, transfer and/or re-assignment to different work locations, change in teams and/or work shifts, policies in regards to flexibility of work benefits and/or work environment, alternative work arrangements, and other decisions that may arise due to the changing business environment). The Company may adopt, vary or rescind these policies and directives in its absolute discretion and without any limitation (implied or otherwise) on its ability to do so

Required Qualifications:

  • Graduate
  • 3 years of experience and nowledge of US healthcare system
  • 1 year of experience handling Claims Adjudication Team
  • Knowledge of Performance Management
  • Knowledge of Coaching and mentoring
  • Strong client interaction related to process
  • Effective communication skills both verbal and written to individuals
  • Effective numeracy and analytical skills
  • Able to identify process gaps & initiate discussions with management on improvement plans
  • Ability to do careful listening, tact and candor, two-way communication, and master a high impact communication style
  • Ability to be a Self -starter who can manage multiple priorities with minimum direction solutions
  • Ability to Effectively organize and lead a team of people, in cooperative processes to achieve shared outcomes
  • Willing to work in Night Shift

Careers with Optum. Our objective is to make health care simpler and more effective for everyone. With our hands at work across all aspects of health, you can play a role in creating a healthier world, one insight, one connection and one person at a time. We bring together some of the greatest minds and ideas to take health care to its fullest potential, promoting health equity and accessibility. Work with diverse, engaged and high-performing teams to help solve important challenges.