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Job Details

UnitedHealth Group

Manager, Social Work - Maryland Heights, MO




Maryland Heights, Missouri, United States

Careers at Landmark, part of the Optum and UnitedHealth Group family of businesses. At Landmark, we work to deliver high quality, comprehensive care to chronically ill patients wherever they reside and whenever they need it. We focus on doing what’s right for the people we serve, even when it’s not easy. This is your opportunity to be part of a compassionate team that is setting out to change health care for complex, chronic patients. We’re looking for driven people like you because changing the status quo takes dedication. Here, we’ll invest in your personal and professional growth while giving you a unique opportunity to make a difference. Helping people feel their best is a rewarding part of doing your life’s best work.(sm)

The Manager, Social Work is the social work leader for specific HbMC markets within an assigned region and division, partnering closely with local Market Leadership team(s) to formulate strategies and generate outcomes. The Manager, Social Work reports directly to a Market Health Services Director, and works closely with all Market Health Services Directors in a region / division based on assigned team. The Manager, Social Work will also partner closely with the Social Care and Behavioral Health Leadership Team(s) to ensure alignment with the national vision and strategy for social work and behavioral health interventions and care management activities.

This role will be based from a home office but will require monthly visits to the local office and quarterly field visits to staff based in Missouri & Illinois.

Primary Responsibilities:

  • Plan, organize, and direct the work of master’s prepared social workers, inclusive of medical social workers and behavioral health care managers who, as part of a larger HbMC interdisciplinary team, are responsible for assessing and addressing the psychosocial needs of members and providing care management to address issues related to palliative care, behavioral health and social determinants of health
  • Improve and refine workflows regarding social work and behavioral health referral processes specific to meet the need of market(s)
  • Provide individual supervision to assigned staff across multiple market(s) and region(s) / division
  • Enforce and ensure standardization of workflows through routine chart audits and oversight of the delivery of care management interventions to include feedback on objective measures but also the clinical delivery of services
  • Respond to requests for consultation to assigned team members as needed
  • Participate as an active member of the local interdisciplinary team (IDT) by joining huddles and other team meetings and participating and leading clinical case discussion
  • Participate as an active member during interdisciplinary team (IDT) meetings with the Health Plan and other community provider networks (i.e. IPA, PCP Group, Hospital Group)
  • Ensure process for identification and updates to robust inventory of resources for assigned market, region / division to be accessible to all team members
  • Participate in interviewing, hiring, evaluating and disciplining of assigned staff
  • Assist with education, in-service training and new hire orientation
  • Participate in resolution of conflicts between team members, patients and HbMC personnel
  • Participate in all leadership meetings as directed by the market, region / division leadership team
  • Prepare for and lead regular meetings with applicable team members
  • Participate in targeted ride alongs with assigned team members in market(s) and region(s) / division as well as targeted comprehensive chart reviews in order to audit and coach
  • Act as the subject matter expert for the market / region for all social work and behavioral health initiatives as directed by the Social Care and Behavioral Health Leadership Team
  • Fulfill key role of improving collaboration across team members including those that provide non-clinical patient facing interventions that support the team
  • Provide coverage based for applicable assigned team members based on market and region /division needs
  • Monitor performance metrics to identify opportunities for process improvements and / or staff education to produce optimal outcomes
  • Analyze and understand reports; identify reasons for performance gaps and identify opportunities for improved performance
  • Act as a subject matter expert for the delivery of care management interventions
  • When appropriate, provide clinical supervision to eligible social workers
  • Perform related duties as necessary and other duties as assigned
  • Access to reliable transportation required; if you are driving a vehicle, you must comply with all the terms of the Optum Motor Vehicle Safety policy

You’ll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in.

Required Qualifications:

  • Master’s Degree (MSW) in Social Work
  • Meet all certification and licensing requirements to practice as a Licensed Clinical Social Worker (LCSW) in the State of Missouri. License must be current, active, unrestricted, and unencumbered
  • 5+ years of social work clinical experience (internship not included) that includes direct care management and/or clinical work with patients
  • 2+ years of social work supervisory experience
  • Experience working in or with healthcare, palliative care and/or behavioral health teams and settings
  • Full COVID-19 vaccination is an essential job function of this role. Candidates located in states that mandate COVID-19 booster doses must also comply with those state requirements. UnitedHealth Group will adhere to all federal, state and local regulations as well as all client requirements and will obtain necessary proof of vaccination, and boosters when applicable, prior to employment to ensure compliance. Candidates must be able to perform all essential job functions with or without reasonable accommodation

Preferred Qualifications:

  • Ability to obtain a Licensed Clinical Social Worker (LCSW) license in the State of Illinois
  • 2+ years as a Licensed Clinical Social Worker (LCSW)
  • Experience in delivering home-based or field care management
  • Excellent communication skills and knowledge of accessing community resources
  • Demonstrated ability to collaborate and communicate effectively in an interdisciplinary team setting

To protect the health and safety of our workforce, patients and communities we serve, UnitedHealth Group and its affiliate companies require all employees to disclose COVID-19 vaccination status prior to beginning employment. In addition, some roles and locations require full COVID-19 vaccination, including boosters, as an essential job function. UnitedHealth Group adheres to all federal, state and local COVID-19 vaccination regulations as well as all client COVID-19 vaccination requirements and will obtain the necessary information from candidates prior to employment to ensure compliance. Candidates must be able to perform all essential job functions with or without reasonable accommodation. Failure to meet the vaccination requirement may result in rescission of an employment offer or termination of employment

Careers with Optum. Our objective is to make health care simpler and more effective for everyone. With our hands at work across all aspects of health, you can play a role in creating a healthier world, one insight, one connection and one person at a time. We bring together some of the greatest minds and ideas to take health care to its fullest potential, promoting health equity and accessibility. Work with diverse, engaged and high-performing teams to help solve important challenges.

At UnitedHealth Group, our mission is to help people live healthier lives and make the health system work better for everyone. We believe everyone–of every race, gender, sexuality, age, location and income–deserves the opportunity to live their healthiest life. Today, however, there are still far too many barriers to good health which are disproportionately experienced by people of color, historically marginalized groups and those with lower incomes. We are committed to mitigating our impact on the environment and enabling and delivering equitable care that addresses health disparities and improves health outcomes — an enterprise priority reflected in our mission.

Diversity creates a healthier atmosphere: UnitedHealth Group is an Equal Employment Opportunity/Affirmative Action employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, protected veteran status, disability status, sexual orientation, gender identity or expression, marital status, genetic information, or any other characteristic protected by law.

UnitedHealth Group is a drug - free workplace. Candidates are required to pass a drug test before beginning employment.