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Sr. Manager, Market Operations - New Hyde Park, NY




New Hyde Park, New York, United States

Careers at Landmark, part of the Optum and UnitedHealth Group family of businesses. At Landmark, we work to deliver high quality, comprehensive care to chronically ill patients wherever they reside and whenever they need it. We focus on doing what’s right for the people we serve, even when it’s not easy. This is your opportunity to be part of a compassionate team that is setting out to change health care for complex, chronic patients. We’re looking for driven people like you because changing the status quo takes dedication. Here, we’ll invest in your personal and professional growth while giving you a unique opportunity to make a difference. Helping people feel their best is a rewarding part of doing your life’s best work.(sm)

Landmark Health was created to transform how healthcare is delivered to the most medically vulnerable members in our community. Our medical group provides home-based medical care to chronically ill patients, many of whom are ill-equipped to navigate our overwhelming healthcare system.

Because many of our patients are frail and elderly, we deliver care primarily in the comfort of their home. Our Program is also offered to eligible patients at no incremental financial cost to them. We are not a fee-for[1]service practice; we benefit economically only if we deliver high-quality patient outcomes and satisfaction. As a result, our clinical teams can spend quality-time caring for a smaller number of patients, giving all patients the space, respect, compassion and care they deserve.

At Landmark, our interdisciplinary teams collaboratively manage our complex patient panels. These teams are led by Physicians, Nurse Practitioners, and Physician Assistants, with supporting care provided by RN Nurse Care Managers, Social Workers, Pharmacists, Behavioral Health, and other employed team members.

Join Landmark to be part of a growing company full of purpose-driven, action-oriented, and compassionate team members working to dramatically transform healthcare for our communities.

The Sr. Manager, Market Operations is an important part of the market management team and is responsible for providing analytical support and overseeing office operations that enable world-class clinical outcomes. The Sr. Manager, Market Operations will help translate strategic vision into operational reality and build the operational infrastructure to support the market’s growth and efficiency over time.

Primary Responsibilities:

  • Operational Implementation and Improvement: Maintain a comprehensive understanding of daily operations, policies and procedures; identify operational roadblocks and process gaps; and ensure effective roll out and adherence to workflow changes. Proactive solicit and problem solve issues faced by the clinical and administrative teams.
    • Lead a team of care coordinators responsible for office administrative functions
    • Ensure efficient office operations, and consistency across, and adherence to, administrative workflows
    • Effectively address operational, billing, reporting, EMR and other issues with Landmark Shared Services staff and identify and execute efficiency opportunities
    • Conduct analysis and modeling; lead planning and execution of market initiatives and projects
    • Identify and execute on opportunities to improve efficiency and Landmark model outcomes
  • Metric Tracking and Reporting: Own and drive reporting on operational performance metrics for the market including regular review of relevant KPIs, qualitative and quantitative analysis, and synthesis and presentation of results.
    • Translate performance metrics into actionable operational recommendations for improvement – partnering and working collaboratively with others across Landmark.
    • Create metrics that can be used in partnership with market leadership to provide data driven mentoring / feedback to clinical and administrative staff.
  • Market Performance:
    • Collaborate with the local and shared services colleagues and leadership to plan and execute initiatives to continuously improve the clinical delivery model
    • Collaborate with local and central outreach teams to support engagement and other performance goals through provider calendar and schedule management
    • Act as day-to-day project manager on key market initiatives, managing timelines and coordinating across cross-functional teams to drive outcomes
    • Support the launch of new clients through patient and provider outreach, geographic analysis and on-the-ground coordination
  • Market Leadership: Act as back up to GM/VP as needed for community relationship building and other external-facing responsibilities.


  • Excellence in organizational and project management with the ability to lead multiple complex projects
  • Analytic and decisive thinker with the ability to prioritize and communicate objectives and tactics necessary to achieve organizational goals
  • Action-oriented, entrepreneurial, flexible, and innovative approach to operational management
  • Solution-oriented mindset and work approach
  • Strong collaboration skills and a natural ability to connect with others
  • Excellent communication and interpersonal skills, with the ability to be personable yet persistent
  • Superior reasoning, planning, and time management skills

You’ll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in.

Required Qualifications:

  • Bachelor’s Degree in healthcare related field or business administration
  • 5+ years of administrative management experience in health care, preferably in a managed care setting
  • Proficient in MS Office including Word, Excel, PowerPoint and Outlook Calendar
  • Proven track record of driving operational projects from conception to implementation to refinement
  • Located in New Hyde Park, NY area

Preferred Qualifications:

  • MBA/ advanced degree
  • Advanced Excel skills

Careers with Optum. Our objective is to make health care simpler and more effective for everyone. With our hands at work across all aspects of health, you can play a role in creating a healthier world, one insight, one connection and one person at a time. We bring together some of the greatest minds and ideas to take health care to its fullest potential, promoting health equity and accessibility. Work with diverse, engaged and high-performing teams to help solve important challenges.

New York City, NY Residents Only: The salary range for New York City residents is $85,000 to $167,300. Pay is based on several factors including but not limited to education, work experience, certifications, etc. In addition to your salary, UnitedHealth Group offers benefits such as, a comprehensive benefits package, incentive and recognition programs, equity stock purchase and 401k contribution (all benefits are subject to eligibility requirements). No matter where or when you begin a career with UnitedHealth Group, you’ll find a far-reaching choice of benefits and incentives.

At UnitedHealth Group, our mission is to help people live healthier lives and make the health system work better for everyone. We believe everyone–of every race, gender, sexuality, age, location and income–deserves the opportunity to live their healthiest life. Today, however, there are still far too many barriers to good health which are disproportionately experienced by people of color, historically marginalized groups and those with lower incomes. We are committed to mitigating our impact on the environment and enabling and delivering equitable care that addresses health disparities and improves health outcomes — an enterprise priority reflected in our mission.

Diversity creates a healthier atmosphere: UnitedHealth Group is an Equal Employment Opportunity/Affirmative Action employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, protected veteran status, disability status, sexual orientation, gender identity or expression, marital status, genetic information, or any other characteristic protected by law.

UnitedHealth Group is a drug - free workplace. Candidates are required to pass a drug test before beginning employment.