Manager, Med Clinic Ops - Saint Mary's, Saint Louis, MO - 5k sign-on bonus

$5,000 Sign-On Bonus for External Candidates

Optum is a global organization that delivers care, aided by technology to help millions of people live healthier lives. The work you do with our team will directly improve health outcomes by connecting people with the care, pharmacy benefits, data and resources they need to feel their best. Here, you will find a culture guided by diversity and inclusion, talented peers, comprehensive benefits and career development opportunities. Come make an impact on the communities we serve as you help us advance health equity on a global scale. Join us to start Caring. Connecting. Growing together.

Primary Responsibilities:

• Imparts the mission, values and vision of SSM Health Care and facilitates the integration of values in CQI activities
• Understands, embraces and practices the principles of CQI in utilizing the Malcolm Baldrige criteria to achieve performance excellence. Corporate Manager – Patient Access Services Onsite 2
• Understands, embraces and models the SSMHC exceptional service standards
• Provides a personal example of living the principles of continuous quality improvement whereby decision making is driven by data, and customer relationships are facilitated both within and outside the system
• Identifies emerging Patient Business Services issues, determines the potential effect on the system and develops recommendations regarding system response for the consideration of the Corporate Vice President – Patient Business Services, and the Senior Vice President - Finance
• Analyzes the financial and operational effects of enacted or proposed federal legislation on the system. Prepares presentations depicting the results for System Management, members of Innsbrook, the SSM Policy Institute and system financial management
• Receives and analyzes quarterly reports and summarizes and interprets the results to the Corporate Vice President – Patient Business Services, and the Senior Vice President - Finance
• Identifies and recommends potential process improvements in Patient Business Services and assists with the design and in implementation as requested
• Coordinates system-wide and network projects as requested to achieve best practice
• Directs consulting services to entities regarding a variety of revenue enhancement initiatives
• Assist with the preparation of feasibility studies for new businesses which includes the preparation of projected revenues
• Directs the technical review of financial analyses and business plans prepared by network, campus or corporate financial staff and supervises other members of corporate financial staff who may assist in these reviews
• Leads system-wide process improvement initiatives related to revenue initiatives
• Creates a work environment for staff through team building, coaching, constructive feedback, work delegation, personal example and goal setting that encourages creativity, open dialogue on work issues, professional growth, and a consistent, high level of performance. Encourages and supports staff decision-making within their scope of responsibilities
• Acts as a replacement for all levels of staff when necessary/appropriate
• Oversees the interviewing and hiring for all Patient Access positions, following the AEPC exceptional hiring process and involving peers
• Supports and encourages cultural diversity in the workplace
• Resolve conflicts timely and efficiently. Responds to all opportunities for improvement (OFI) within 5 working days
• Foster positive relationships within the facilities to achieve a shared vision
• Regularly round in each area of direct report and provide leadership and support to all staff. Corporate Manager – Patient Access Services Onsite 3
• Ensures that monthly meetings and huddles occur to ensure the proper distribution of updates regarding goals, policy changes, and staffing
• Performs technical reviews of staff working 24 / 7
• Identifies and recommends potential process improvements
• Provides consulting on other financial and management issues as requested
• Support, oversee, and manage the performance and productivity of the team as it relates to onsite patient access services and pre-defined goals/targets, while providing continual feedback and guidance to the team, including attendance (see Corporate Attendance Policy and Procedure)
• Manage the team’s compliance with SSM established policies, quality assurance programs, safety, environmental and infection control policies and procedures
• Coordinate with onsite patient access services managers at other networks to reduce patient access denials across the system and maintain a working environment which remains in compliance with local, state and federal regulations at all times
• Oversee development and implementation of corporate standardized processes to guarantee the integrity of demographic, financial, and clinical information that is directly related to the registration, admission, discharge and transfer process
• Oversee onsite patient access management team efforts to ensure timely and efficient flow of patients through the registration process (inpatient, outpatient and ER) in multiple locations throughout the facility and 24-hour coverage
• Ensuring timely and efficient flow of patients through the registration process (inpatient, outpatient and ER)
• Ensure timely feedback to staff and address performance / quality and training issues as appropriate
• Track and report ongoing financial and operational performance of onsite PAS. Recognize areas of excellence and oversee the development and implementation of action plans within the PAS to address areas of underperformance

You’ll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in.

Required Qualifications:

• Graduation from an accredited college or university with a bachelor’s degree in accounting or finance
• 3+ years of Healthcare Revenue Cycle Experience
• 3+ years of management experience
• Experience in managing projects involving the collaboration, motivation and cooperation of a wide variety of people with whom there is no direct reporting relationship
• Experience as a team leader on business venture projects, and as a team member and team leader on financial planning projects
• Demonstrated ability to work a flexible schedule
• Full COVID-19 vaccination is an essential job function of this role. Candidates located in states that mandate COVID-19 booster doses must also comply with those state requirements. UnitedHealth Group will adhere to all federal, state and local regulations as well as all client requirements and will obtain necessary proof of vaccination, and boosters when applicable, prior to employment to ensure compliance. Candidates must be able to perform all essential job functions with or without reasonable accommodation

Preferred Qualifications:

• Membership Certification with National Association of Healthcare Access Management or Healthcare Financial Management Association
• Experience with EPIC software

To protect the health and safety of our workforce, patients and communities we serve, UnitedHealth Group and its affiliate companies require all employees to disclose COVID-19 vaccination status prior to beginning employment. In addition, some roles and locations require full COVID-19 vaccination, including boosters, as an essential job function. UnitedHealth Group adheres to all federal, state and local COVID-19 vaccination regulations as well as all client COVID-19 vaccination requirements and will obtain the necessary information from candidates prior to employment to ensure compliance. Candidates must be able to perform all essential job functions with or without reasonable accommodation. Failure to meet the vaccination requirement may result in rescission of an employment offer or termination of employment

Careers with Optum. Our objective is to make health care simpler and more effective for everyone. With our hands at work across all aspects of health, you can play a role in creating a healthier world, one insight, one connection and one person at a time. We bring together some of the greatest minds and ideas to take health care to its fullest potential, promoting health equity and accessibility. Work with diverse, engaged and high-performing teams to help solve important challenges.

At UnitedHealth Group, our mission is to help people live healthier lives and make the health system work better for everyone. We believe everyone-of every race, gender, sexuality, age, location and income-deserves the opportunity to live their healthiest life. Today, however, there are still far too many barriers to good health which are disproportionately experienced by people of color, historically marginalized groups and those with lower incomes. We are committed to mitigating our impact on the environment and enabling and delivering equitable care that addresses health disparities and improves health outcomes - an enterprise priority reflected in our mission.

Diversity creates a healthier atmosphere: UnitedHealth Group is an Equal Employment Opportunity/Affirmative Action employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, protected veteran status, disability status, sexual orientation, gender identity or expression, marital status, genetic information, or any other characteristic protected by law.

UnitedHealth Group is a drug-free workplace. Candidates are required to pass a drug test before beginning employment.