Operations Integration Manager - Hybrid

Optum is a global organization that delivers care, aided by technology to help millions of people live healthier lives. The work you do with our team will directly improve health outcomes by connecting people with the care, pharmacy benefits, data and resources they need to feel their best. Come make an impact on the communities we serve as we help advance health equity on a global scale. Here, you will find talented peers, comprehensive benefits, a culture guided by diversity and inclusion, career growth opportunities and your life's best work.(sm)

The Integration Manager is a key member of a team of professionals leading Optum’s acquisition integration efforts in PacWest (Consisting of CA, OR, and WA markets). The Integration Manager is geographically focused and oversees the post-acquisition integration processes, managing the onboarding of medical practices and providers onto Optum’s systems, workflows, and operational processes. This role is the primary driver of multiple acquisition post-close merger integrations and is highly collaborative across corporate and market-level functions. This position acts in a general manager capacity across all business lanes leveraging existing subject matter experts (SMEs) to aid in decision making. This individual will be responsible for partnering with Diligence & Integration Managers to develop and execute integration plans. The ideal candidate will be highly motivated, organized, process-oriented, and self-directed. This individual will have a successful track record of managing major strategic implementation initiatives and a solid understanding of healthcare business needs. This position handles and manages confidential material relating to corporate decisions, structure and significance. The Integration Manager will report to the M&A Integration leadership team.

The role is responsible for the successful initiation, execution, and monitoring of strategic acquisition integrations. This role will be responsible for multiple cross-functional streams of work, identification, and resolution of program-level issues and the mitigation of risks where they pose a significant threat to success, always with a focus on delivering value to the business.

Primary Responsibilities:

• Planning and execution of operational transitions of acquired physician practices to group-model / owned clinics in Los Angeles and Orange Counties
• Manage relationships with senior business leads to ensure ongoing awareness, buy-in and shared ownership
• Sets direction, resolves problems, and provides guidance to new teammates and clinical staff
• Partners with Diligence & Integration Managers to develop and execute post-close integration plans by ensuring key milestones are met and dependencies managed. Facilitate and lead cross functional integration meetings, ensuring all activities are on track. Will be expected to participate in pre-close meetings and planning sessions
• Manages day-one readiness for acquired medical groups/physicians as handed off by the Diligence & Integration Manager
• The primary point of contact for acquired physicians and staff for the first 100+ days post-close.
• Assists to onboard, coach, and support new practice managers as an operational expert, to include onsite support for new practices
• Document and oversee handoff of steady state activities once the majority of key integration activities are complete
• Provides regular feedback regarding the needs of local management and operational teams for acquisition transition activities
• Identifies process standardization opportunities, leads the implementation of adoption of best practices and process improvement efforts in partnership with the Diligence and Integration team
• Coordinating the interaction and involvement of local business stakeholders (e.g., operations, finance, accounting, IT, HR) via the integration project governance process
• Ability to anticipate areas of difficulty/potential unknown risks, contribute towards creative solutions and moves to action quickly
• Oversee migration of newly acquired entities onto Optum’s standard EMR, practice management, and revenue cycle systems
• Ability to travel to clinic locations through Los Angeles and Orange Counties to provide onsite support, facilitate and manage integration tasks

You’ll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in.

Required Qualifications:

• Bachelor’s Degree in Health Administration, Business Administration, Nursing, Public Health or related field, or a combination of education and/or equivalent experience specifically relevant to the primary accountabilities of practice management
• 7+ years of experience in healthcare with 3+ years of progressive management experience working in a highly complex, integrated health system
• Familiar with healthcare concepts and practices as it relates to providers and healthcare clinics
• Demonstrated project management, consulting, process flow development and facilitation skills
• Proven ability to successfully perform in a matrix accountability structure, reporting the progress of deliverables and project updates to a national leader
• Demonstrated exhibit executive presence and possess strong organizational acumen
• Communicates effectively verbally and in writing, with all levels of the organization

Preferred Qualifications:

• MBA or Master’s degree
• Certification in Project Management
• Experience with Mergers & Acquisitions and business integration
• Knowledge of managed care, Optum clinic practices and workflows

Careers with Optum. Our objective is to make health care simpler and more effective for everyone. With our hands at work across all aspects of health, you can play a role in creating a healthier world, one insight, one connection and one person at a time. We bring together some of the greatest minds and ideas to take health care to its fullest potential, promoting health equity and accessibility. Work with diverse, engaged and high-performing teams to help solve important challenges.

California, Colorado, Connecticut, Nevada, New York City, or Washington Residents Only: The salary range for California, Colorado, Connecticut, Nevada, New York City, or Washington residents is $85,000 to $167,300. Pay is based on several factors including but not limited to education, work experience, certifications, etc. In addition to your salary, UnitedHealth Group offers benefits such as, a comprehensive benefits package, incentive and recognition programs, equity stock purchase and 401k contribution (all benefits are subject to eligibility requirements). No matter where or when you begin a career with UnitedHealth Group, you’ll find a far-reaching choice of benefits and incentives.

At UnitedHealth Group, our mission is to help people live healthier lives and make the health system work better for everyone. We believe everyone-of every race, gender, sexuality, age, location and income-deserves the opportunity to live their healthiest life. Today, however, there are still far too many barriers to good health which are disproportionately experienced by people of color, historically marginalized groups and those with lower incomes. We are committed to mitigating our impact on the environment and enabling and delivering equitable care that addresses health disparities and improves health outcomes - an enterprise priority reflected in our mission.

Diversity creates a healthier atmosphere: UnitedHealth Group is an Equal Employment Opportunity/Affirmative Action employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, protected veteran status, disability status, sexual orientation, gender identity or expression, marital status, genetic information, or any other characteristic protected by law.

UnitedHealth Group is a drug-free workplace. Candidates are required to pass a drug test before beginning employment.