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Job Details

Planning & Customer Service Manager




Sumter, South Carolina, United States

Eaton’s ES AMER ARS division is currently seeking a Planning & Customer Service Manager.This role takes place out of Sumter, SC and we are able to offer relocation assistance for candidates within the United States.

The Planning & Customer Service Manager reports to the Supply Chain Manager and has overall responsibility for customer requirements, production control, On Time Delivery, Finished Goods inventory level and reorder point. Provides accounting support regarding SIOP process to identify continuity of the business. The position requires direct involvement with daily operations and future projects to assure activities support facility goals and objectives.

The expected annual salary range for this role is $91500.03 - $134200.04 a year. This position is also eligible for a variable incentive program.

Please note the salary information shown above is a general guideline only. Salaries are based upon candidate skills, experience, and qualifications, as well as market and business considerations.

What you’ll do:

  • Oversee and provide guidance to team in implementation and management of MAPICS core ERP System.
  • Design and implement Finished Goods control procedures to continually improve the efficiency and accuracy of departmental processes regarding internal capacity.
  • Maintain direct communication with sales to satisfy customer expectations.
  • Lead the Sales Inventory Operations Planning (SIOP) process for the Switchboard Product Line.
  • Leverage SIOP discipline to support plant planning processes, monitor scheduling plan vs. actual to identify performance gaps for mid-month SIOP review /adjustment.
  • Obtain information from Customer Service and Operations for material planning and forecasting.
  • Calibrate plant Master Schedule tool to align with actual capacity; Monitor actual lead time to review the feasibility of plant rough cut capacity; review gaps with management and at SIOP.
  • Has full control of the production plan in every production line to satisfy customer requested dates.
  • Anticipate and implement new process improvements and ensure support from employees.
  • Identify and implement physical inventory procedures with Accounting in order to maintain accurate inventory transactions and documentation.
  • Develop objectives with the Materials Department and providing periodic progress reports to increase employee motivation and productivity of the department.
  • Facilitate the identification and communication of identify/resolve component shortages to the Purchasing department in order to maintain accurate documentation and to arrange for the supply of additional units if needed.
  • Develop and maintain inventory control systems that meet ongoing and future facility needs.
  • Oversee overall integrity of all physical inventory.
  • Control of Finished Goods Inventory locations. Ensures personnel are adequately trained in the performance of their duties.
  • Conducts periodic performance evaluations of direct reports.
  • Provide coaching, motivation, and counseling to employees to encourage optimum performance and continued skill development.


Required (Basic) Qualifications:

  • Bachelor’s degree from an accredited institution.
  • 5 years of experience in Manufacturing, Supply Chain, Operations, or a combination of those functions.
  • Minimum 1+ year of experience managing people and/or project teams.
  • Must be legally authorized to work in the United States without company sponsorship now and in the future.

Preferred Qualifications:

  • Bachelor’s degree in business or engineering from an accredited institution
  • Experience with MRP/ERP systems.
  • Experience with Eaton systems: Vista, Bid Manager, Panelboard Allocation System, Plant Order Manager, Mentor, OMS and AS400.
  • Previous experience in manufacturing management or operational excellence
  • Lean Manufacturing background experience


  • Proficiency in Microsoft Office tools including Excel, Outlook, Word, Power BI and SharePoint.
  • Proficiency in AS400/Mapics.
  • Demonstrated effective verbal and written communications, persuasive skills, and analytical problem-solving.
  • Effective cross-functional collaboration.
  • Willing to work flexible hours and overtime in support of business needs.
  • Must work somewhat independently and make decisions that affect the workgroup. Focus efforts on attaining assigned goals and objectives, which include meeting needs and expectations of internal and external stakeholders.


We are committed to ensuring equal employment opportunities for all job applicants and employees. Employment decisions are based upon job-related reasons regardless of an applicant's race, color, religion, sex, sexual orientation, gender identity, age, national origin, disability, marital status, genetic information, protected veteran status, or any other status protected by law.

Eaton considers qualified applicants regardless of criminal histories, consistent with local laws. To request a disability-related reasonable accommodation to assist you in your job search, application or interview process, please call us at 1-[Register to View] to discuss your specific need. Only accommodation requests will be accepted by this phone number.

We know that good benefit programs are important to employees and their families. Eaton provides various Health and Welfare benefits as well as Retirement benefits, and several programs that provide for paid and unpaid time away from work. Click here ( for more detail: Eaton Benefits Overview. Please note that specific programs and options available to an employee may depend on eligibility factors such as geographic location, date of hire, and the applicability of collective bargaining agreements.