Operations Manager - Demo

Job Summary
Viqtory is looking for a frontline manager. This Operations Manager role is crucial to Viqtory and our commitment to serving as the engine of today’s e-commerce economy with our on-time delivery of millions of packages each day.

The best fit for this role is someone with the same drive for excellence, continuous improvement, and safety that Viqtory strives to achieve each day. This person should have a strong ability to lead others and share our values of embracing a diverse, inclusive, and engaged workforce. More than 40% of our leaders at Viqtory started their Viqtory careers on the front line. Come join a company with a passion for employee development and a future that is moving our economy forward.

Functions
Serves as a champion for Viqtory's Safety Above All Culture and supports all related initiatives
• Management responsibilities include, but are not limited to: hiring, terminations, coaching, training, recognition and rewards, performance evaluation and management, discipline, addressing employee concerns and staff productivity
• Plans, organizes, staffs, directs and controls specific day-to-day operations within the company
• Responsible for assigning and managing employees to ensure the safe and efficient sortation of packages through the facility, minimizing operational cost and maximizing operational quality, including the movement, tracking and administration of trailers (in conjunction with the linehaul department as applicable)
• Analyzes operational performance through direct observation, interpretation of reports and collaboration with others. Determines opportunities for improvement of key metrics and executes action plans to achieve results
• Leads daily employee and/or planning meetings to ensure workforce communication and understanding of operational updates and daily goals; Includes communication and public speaking to small and large audiences on a regular basis
• Participates in the development of and responsible for administering company employee relations strategies, including maintaining the confidentiality of such material and matters
• Participates in the development of and responsible for administering company safety strategies and programs
• Investigates, resolves and/or escalates customer service issues, as appropriate
• Responsible for training new employees regarding job duties and performance expectations
• Mentors and develops critical skill sets for new and/or less-experienced Operations Managers
• Adapts quickly to change to meet dynamic business needs; Displays flexibility and appropriate sense of urgency, while leading and engaging employees in a positive and professional manner

Minimum Education
Bachelor’s degree in Business, Logistics or a related area preferred

Minimum Experience
• 6 months experience working in a fast-paced environment
• Military experience with honorable discharge OR
• Supervisory experience OR
• Prefer candidates with a Bachelor’s degree