Job was saved successfully.
Job was removed from Saved Jobs.

Job Details

Manager Quality Control

Manufacturing and Production

Quality Assurance Manager


Los Fresnos, Texas, United States


Work Where it Matters

Akima Infrastructure Protection (AIP), an Akima company, is not just another federal management operations contractor. As an Alaska Native Corporation (ANC), our mission and purpose extend beyond our exciting federal projects as we support our shareholder communities in Alaska.

At AIP, the work you do every day makes a difference in the lives of our 15,000 Iñupiat shareholders, a group of Alaska natives from one of the most remote and harshest environments inthe United States.

For our shareholders , AIP provides support and employment opportunities and contributes to the survival of a culture that has thrived above the Arctic Circle for more than 10,000 years.

For our government customers , AIP delivers the trained personnel, equipment, and processes to safeguard federal assets and provides protective services and detention management operations for critical mission requirements.

As an AIP employee , you will be surrounded by a challenging, yet supportive work environment that is committed to innovation and diversity, two of our most important values. You will also have access to our comprehensive benefits and competitive pay in addition to growth opportunities and excellent retirement options.

Job Summary:

The Quality Assurance Manager (QAM) reports to the Facility Director. The QAM oversees all aspects of contractor provided quality assurance programs and services. This position serves as the facility’s subject matter expert on all quality assurance, compliance, and accreditation issues. The QAM develops, maintains, and revises all assessment instruments to ensure that the facility is maintaining its compliance to organizational, contracting client, and/or other regulations, and guidelines. QM develops reports for management regarding the effectiveness of the facility’s compliance and accreditation areas. Recommends process improvements as necessary. QAM is primarily accountable for ensuring that all rules, regulations, and guidelines are communicated to all impacted areas throughout the facility. This position also serves as the facility’s liaison regarding the interpretation of all compliance and accreditation policies and guidelines. Finally, this position acts on behalf of the organization when compliance and accreditation audits occur.


Job Responsibilities:

The duties of the Quality Assurance Manager shall include but are not limited to the following:

  • Executes the PIDC AIP Quality Control Plan (QCP) in an effective and consistent manner.
  • Ensures continual Contractor self-assessment, correction, and improvement of performance.
  • Maintains accurate and effective documentation, recordkeeping, and analysis.
  • Develops and/or maintains a system of data management for corrective action recording and reporting.
  • Develops an inspection process to ensure that all data management systems and devices are inspected regularly for optimal performance and functionality.
  • Ensures ACA and ICE Performance Based National Detention Standards (PBNDS) are communicated to the work force, and that these standards are met in every aspect of Contractor services.
  • Manages and oversee contract compliance program that is in full compliance with ACA and PBNDS.
  • Reviews and assesses all functional areas within the facility to ensure compliance with organization, contracting client, or outside party. Documents reviews through formalized reports with assessment of the areas and recommendations for improvement.
  • Meets with department managers to determine whether the area is in compliance with the organization, contracting client, expert in the area of interpreting the compliance and accreditation criteria based on organization, contracting client, or outside party requirements.
  • Ensures that review and revision of the facility’s policies and procedures comply with organizational, contracting clients, and/or ACA and PBNDS guidelines.
  • Performs facility level operational reviews and audits of all functional areas as required by a published schedule, accurately reporting any findings of noncompliance, and recommending appropriate corrective actions.
  • Serves as the facility’s liaison to the organization, contracting client, and/or other outside party to ensure that all inquiries are responded to in a timely manner. Ensures effective working relationships with a variety of employees, contracting agents, and the general public.
  • Presents information on compliance and accreditation issues to the facility and/or outside party. When non-compliant, partners with department managers to develop strategies to gain compliance.
  • Initiates investigations for root cause analysis when discrepancies are identified.
  • Initiates Corrective Action Plans (CAP) for discrepancies and has ownership of the CAP until fully implemented.
  • Serves as the facility’s subject matter expert. Ensures the effective implementation of the organization’s Quality Control Program (QCP).
  • Ensuring Facility Security and Control performance measures are achieved through compliance with QCP objectives.
  • ACA accredited annual training.
  • Reports directly to the Facility Director and accountable for immediately reporting all serious discrepancies/non-conformances.


Minimum Qualifications.

  • The Quality Assurance Manager shall hold an accredited bachelor’s degree in an appropriate discipline, or have 3+ years of related industry experience, and have knowledge of program objectives, policies, procedures, and requirements for managing a secure detention/correctional facility.
  • Minimum of 5+ years of related administrative experience managing a moderate to large quality assurance program. Management experience within a secure detention/correctional environment is required.
  • Ability to prepare management, business, technical, and personnel reports, reviews, and documents for internal and external use.
  • Must be able to make presentations to employees at all levels of the facility. Must be able to write cohesive and comprehensive documentation.
  • Working knowledge of program objectives, policies, procedures, and requirements for managing a secure detention/correctional facility.
  • Knowledge and a working understanding of ICE PBNDS and ACA requirements.
  • Shall meet American Correctional Association standards.
  • Appropriate level security clearance issued by the Defense Industrial Security Clearance Office (DISCO) or by another Federal Agency.
  • Must have a social security card issued and approved by the Social Security Administration, and shall be a United States citizen, or a person lawfully admitted into the United States with permanent residence in the U.S. for the last five (5) years.
  • Must not be currently employed by any federal agency, including active-duty military, whereas their employment under this contract could present an actual or apparent conflict of interest.
  • Must be a minimum of twenty-on (21) years of age.
  • Must be capable of understanding and applying written and verbal orders, rules, and regulations in English. All personnel shall be literate and interpret printed rules and regulations, detailed written orders, training instructions and materials, and must be able to compose reports in English.
  • Must have current First Aid and CPR certifications and be capable of using those skills to respond to apparently life-threatening medical conditions while awaiting response from facility health care (USPS/DIHS) personnel.

Physical Capability :

This position requires the candidate to pass a pre-employment physical, maintain physical fitness standards and be willing and capable of the following physical requirements:

Ability to walk through all areas of the facility for tours of duty in varied (sometimes extreme) weather conditions.

Ability to stand, sit, walk, and bend for extended periods of time.

Ability to respond quickly during emergency situations, including jogging and fast walking to incidents.

Ability to work without restrictions and limitations:

Must be able to lift heavy objects up to 50lbs frequently and up to 50 pounds occasionally.

Must be able to push a wheelchair bound individual weighing up to 300 pounds and helping individual in and out of chair.

Must be able to bend, stoop, crawl, kneel, reach, and climb stairs, ladders, and slopes periodically.

Strictly maintain physical fitness standards for law enforcement related position throughout your employment under this contract.

Must be capable of performing CPR and rendering assistance when needed.

The duties and responsibilities listed in this job description generally cover the nature and level of work being performed by individuals assigned to this position. This is not intended to be a complete list of all duties, responsibilities, and skills required. Subject to the terms of an applicable collective bargaining agreement, the company management reserves the right to modify, add, or remove duties and to assign other duties as may be necessary.

We are an equal opportunity employer and comply with all applicable federal, state, and local fair employment practices laws. All applicants will receive consideration for employment, without regard to race, color, religion, creed, national origin, gender or gender-identity, age, marital status, sexual orientation, veteran status, disability, pregnancy or parental status, or any other basis prohibited by law. If you are an individual with a disability, or have known limitations related to pregnancy, childbirth, or related medical conditions, and would like to request a reasonable accommodation for any part of the employment process, please contact us at or [Register to View] (information about job applications status is not available at this contact information).

Job: Quality

Travel: None

Organization: AIP - Akima Infrastructure Protection

Clearance: Able to Obtain Public Trust

Work Type: On-Site

Remote: No

ReqID: 2024-8215