Quality Technician III

Eaton’s Electrical sector is currently seeking a Quality Technician to join our team. This position is based at our Wilsonville, OR facility.

Position Overview:

Support activities to drive improvement to key quality metrics and customer satisfaction. Responsible for implementing and maintaining quality procedures based on PPC QMS, Eaton Quality Management Systems and Eaton Business System practices. Analyze quality problems and assist in solutions. Internally leads process improvement teams utilizing corrective actions, A3 and 8D methodology. Train others on quality processes; DMR, NCR, rework, and QMS. Requires the use and understanding of assembly drawings, schematics, and customer specifications. Serves as an Internal Certified Auditor for ISO 9001. Responsible for resolving warranty claims and issues for all product lines.

Detailed job responsibilities are: Provide quality support to manufacturing operations and front-end processes. Execution of quality improvement projects and assignments within the manufacturing, warranty, and front-end functions. Ensure product meets/exceeds Customer, Industry and Regulatory requirements. Interface with External Auditors, Customers, Suppliers, and all internal resources to achieve goals and achieves high levels of collaboration and communication.

Making what matters work at Eaton takes the passion of every employee around the world. We create an environment where creativity, invention and discovery become reality, each and every day. It’s where bold, bright professionals like you can reach your full potential—and where you can help us reach ours.

In this function you will:

• Act as quality resource to all product lines and front-end processes which includes leading troubleshooting and structured problem-solving activities for quality related issues.
• Responsible for maintaining the QMS and relevant quality documentation and processes to ensure compliance to EQMS and ISO Standards.
• Lead product line quality meetings. Analyzes performance indicators and audit results. Provide quality feedback and assist with 5Why to create corrective actions to drive quality continuous improvement.
• Drives problem solving and root cause analysis activities to eliminate recurrence of non-conformances. Train, lead and facilitate cross-functional improvement and problem-solving teams.
• Deploy ELSS, and EQMS tools to improve productivity, quality, and safety
• Provide training and guidance to all areas in establishing quality control techniques for determining, maintaining, and improving the quality of manufacturing operations. Make decisions pertaining to quality, accept/reject criteria, to meet quality standards and customer requirements.
• Trains and facilitates employee development and understanding of quality systems tools and techniques such as Lean, 8-D, A3, NCR, DMR, PFMEA, PPAP, APQP, ISO 9001.
• Benchmark other plants for best-in-class processes and suggest implementation opportunities and implement the best practices when applicable.
• Define problem, classify whether product warranty or customer responsibility and conduct timely, economical, and positive corrective action. This includes the complaint manage process, RCCA corresponding actions, 8D methodology and the updating of process documents.
• Identify, quarantine, investigate and process non-conforming parts including determining the root cause collaborating with cross functional team members including partner site Quality Technicians, Product Engineering, Production, OPEX and Supply Chain. Deploy Quality Alerts internal/external as needed.
• Provides support to manufacturing by analyzing FPY, scrap and rework data to identify key detractors then implement error proofing solutions and implement projects to reduce DPPM levels and CONC.
• When we embrace the different ideas, perspectives and backgrounds that make each of us unique, we — as individuals and as a company — are stronger.

Qualifications

Required (Basic) Qualifications:

• High School Diploma or GED from an accredited institution required
• Minimum of 2 year’s work experience in manufacturing or quality environment
• Minimum of 2 years’ experience reading prints, drawings, and schematics
• Minimum of 2 years’ experience with in-process or product testing inspection
• Must be able to work in the United States without corporate sponsorship now and within the future
• No relocation benefit is being offered for this position. Only candidates within a 50-mile radius of Wilsonville, OR will be considered. Active Duty Military Service member candidates are exempt from the geographical area limitation.

Preferred qualifications:

• Minimum of 3 year’s experience in manufacturing environment with focus on quality systems working with quality management systems (AS9100, ISO 9001)
• ISO 9001:2015 Internal Auditor Certified
• ASQ Certified Quality Technician
• Lean Six Sigma Greenbelt
• Working Knowledge of Minitab
• Knowledge of one or more of the following: Six Sigma, 8D Problem Solving, FMEA, DOE, APQP, PPAP, QMS Standards, Statistical Process Control
• Project management skills
• Minimum 1 year experience with team facilitation experience and ability to gain buy-in and drive change

Position Criteria:

• Excellent Verbal, Oral & Written Communications
• Experience Training & Mentoring Team Members
• Strong Analytical and Project Execution
• Proficient in Microsoft Office Suite (Word, Excel, PowerPoint, Outlook, etc.)

We are committed to ensuring equal employment opportunities for all job applicants and employees. Employment decisions are based upon job-related reasons regardless of an applicant's race, color, religion, sex, sexual orientation, gender identity, age, national origin, disability, marital status, genetic information, protected veteran status, or any other status protected by law.

Eaton considers qualified applicants regardless of criminal histories, consistent with local laws. To request a disability-related reasonable accommodation to assist you in your job search, application or interview process, please call [Register to View] or send an email to: AccommodationsForApplying@Eaton.com

What you will get from us

Eaton’s mission is to improve the quality of life and the environment through the use of power management technologies and services. We provide sustainable solutions that help our customers effectively manage electrical, hydraulic and mechanical power – more safely, more efficiently and more reliably. Making what matters work at Eaton takes the passion of every employee around the world. We create an environment where creativity, invention and discovery become reality, each day. It’s where bold, bright professionals like you can reach your full potential—and where you can help us reach ours. Eaton’s 2020 revenues were $17.9 billion, and we sell products to customers in more than 175 countries. We have approximately 85,000 employees.

We make work exciting, engaging and meaningful for our employees through our dedication to tackling some of the toughest power management challenges on the planet and by never losing sight of what matters. Our culture is built on a strong commitment to practicing our core values and supporting our employees with the tools they need to succeed. We pledge to always foster a diverse and inclusive environment, including inclusion resource groups that bring together employees who share a common purpose, interest or background. In the past year, our company has received top employment recognition by the Human Rights Campaign and almost fifty percent of our Board of Directors represented diverse groups. When we embrace the different ideas, perspectives and backgrounds that make each of us unique, we — as individuals and as a company — are stronger.

We have demonstrated our passion for sustainability with the recent announcement of cutting carbon emissions from the company’s operations by at least 50 percent by 2030. We are ethical, passionate, accountable, efficient, transparent and committed to learning. We are confident we can deliver on our promise to improve the quality of life and the environment because of the attributes that our employees embody.

We are committed to ensuring equal employment opportunities for all job applicants and employees. Employment decisions are based upon job-related reasons regardless of an applicant's race, color, religion, sex, sexual orientation, gender identity, age, national origin, disability, marital status, genetic information, protected veteran status, or any other status protected by law.

Job: Quality

Region: North America – US/Puerto Rico
Organization: ESSG PDCAD Power Distrib Control Assy Div

Job Level: Individual Contributor
Schedule: Full-time
Is remote work (i.e. working from home or another Eaton facility) allowed for this position?: No
Does this position offer relocation?: No
Travel: No