Network Operations Senior Manager

When you join Verizon

Verizon is one of the world's leading providers of technology and communications services, transforming the way we connect across the globe. We're a diverse network of people driven by our shared ambition to shape a better future. Here, we have the ability to learn and grow at the speed of technology, and the space to create within every role. Together, we are moving the world forward - and you can too. Dream it. Build it. Do it here.

What you'll be doing...

As the Senior Manager, you will be leading and managing a cross functional and converged team of approximately 4-6 Supervisors and 80-110 employees who are responsible for the installation, repair, and maintenance of Verizon's Local and Long Distance network infrastructure, customer premise equipment, and mechanical (power and HVAC). You will be responsible for assuring day to day network performance and reliability for the best customer experience in the market. This role includes the training and continued development of your team and their sites in their entirety, along with organizing and scheduling the resources necessary to support a broad range of network elements and disciplines. Managing the operation and maintenance of all technologies necessary to expand and evolve the network to meet customer demand for new and improved service offerings.

• Developing organizational capabilities to anticipate, plan and execute on One Fiber deployment in geographic areas to ensure achievement of associated performance and financial objectives.
  
• Building strong relationships with Engineering, Wireless, Wireline lines of business (Wholesale, Enterprise, Small Business), and external partners to ensure the highest level of success across all organizational objectives.
  
• Establishing and implementing objectives while ensuring that the organization meets specified company goals and key performance indicators.
  
• Handling all activities in geographic areas impacting organizational personnel, including personnel decisions, administrative responsibilities, and relationship building with the union.
  
• Implementing new practices to create efficiencies within the organization; communicates and translates functional/operational goals into team goals and manages implementation of policies and procedures.
  

What we're looking for...

When there is a problem, people look to you for solutions. You're an independent thinker with a knack for digging into the details to determine root causes. Communicating complex details in a way that people can understand comes naturally to you. You enjoy collaborating with people at all levels in the organization and are very good at making sure all stakeholders are in the loop. You enjoy leading and developing a team to make a big impact in a large, fast paced environment.

You'll need to have:

• Bachelor's degree or four or more years of work experience.
  
• Six or more years of relevant work experience.
  
• Valid driver's license.
  
• Willingness to travel up to 25%.
  
• Willingness to work a rotating schedule (shifts) including weekends and holidays based on the needs of the business.
  

Even better if you have one or more of the following:

• Master's degree.
  
• Proven leadership, managerial, and administrative skills with the ability to motivate employees with highly diverse skill sets and work experience.
  
• Experience in managing budget and operating margins.
  
• Strong analytical, strategic, and critical thinking skills.
  
• Working knowledge of telecommunications and equipment.
  
• Ability to maintain strong relationships with Cross-Functional Teams, Regional Field teams, Wireless, Wireline Lines of Business (Wholesale, Enterprise, Small Business) and External Partners.
  
• Ability to meet strict deadlines and produce quality results managing multiple complex projects in a fast-paced and dynamic work environment.
  

Equal Employment Opportunity

We're proud to be an equal opportunity employer- and celebrate our employees' differences, including race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, and Veteran status. Different makes us better.

If Verizon and this role sound like a fit for you, we encourage you to apply even if you don't meet every "even better" qualification listed above.

Where you'll be working

In this hybrid role, you'll have a defined work location that includes work from home and assigned office days set by your manager.

Scheduled Weekly Hours
40

Equal Employment Opportunity

We're proud to be an equal opportunity employer - and celebrate our employees' differences, including race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, and Veteran status. At Verizon, we know that diversity makes us stronger. We are committed to a collaborative, inclusive environment that encourages authenticity and fosters a sense of belonging. We strive for everyone to feel valued, connected, and empowered to reach their potential and contribute their best. Check out our diversity and inclusion page to learn more.

Our benefits are designed to help you move forward in your career, and in areas of your life outside of Verizon. From health and wellness benefits, short term incentives, 401 (k) Savings Plan, stock incentive programs, paid time off, parental leave, adoption assistance and tuition assistance, plus other incentives, we've got you covered with our award-winning total rewards package. For part-timers, your coverage will vary as you may be eligible for some of these benefits depending on your individual circumstances.

If you are hired into a Colorado, Connecticut, Nevada, or New York work location, the compensation range for this position is between $116,000.00 and $215,000.00 annually based on a full-time schedule. The salary will vary depending on your location and confirmed job-related skills and experience. This is an incentive based position with the potential to earn more. For part time roles, your compensation will be adjusted to reflect your hours.