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Job Details


Field Operations Support ( R-00051855 )

Operations

Security Operations

Yearly

No

Dayton, Ohio, United States

Description

Job Description:

The Enterprise & Cyber Solutions Operation is hiring a Fields Operations Engineer to support the National Air and Space Intelligence Center at Wright-Patterson Air Force Base, Ohio. An active TS/SCI is required; all work is onsite.

Primary Responsibilities

  • Provide Defense Logistics Agency Disposition Services (DLADS) and Factory support during core business hours

  • Provide Level II Service Desk support

  • Provide support to resolve service requests tickets for new installation or desktop configurations within defined service level expectations.

  • Execute computer recapitalizations as needed to include imaging and the removal/disposition of old computer.

  • Work closely with Hardware Technician (Desktop) support, Equipment Control Office (ECO), Property Custodians (NPC), and Logistics to schedule equipment pickup

  • Receive, sanitize, and prepare IT equipment for pickup; IT equipment includes, but not limited to, desktops, laptops, mobile phones, servers, peripherals, printers, scanners, and multi-function devices

  • Provide support for single function printers, multifunction printers, plotters, 3D printers, and flatbed scanners during the core work hours and on-call support for non-core hours

  • Diagnose and resolve printer/scanner/MFG requests/problems in a customer service oriented, team environment

  • Resolve printer trouble tickets within defined service level expectations

  • Image desktop computers to include but not limited to Dell and HP models as well as various Mobile Devices such as laptops

  • Equipment to be installed and maintained includes but is not limited to Dell and HP Windows/Linux desktop computers (to include other AFWAY desktops and workstations), and various Linux workstations (to include Red Hat Enterprise Linux)

  • Maintain supply of hardware and peripherals for break fix and warranty trouble tickets

  • Complete sanitization and disposition forms

  • Utilize the trouble ticket tracking system (currently Microsoft System Center Service Manager with plans to migrate to ServiceNow) to track all requests for installation and disposition services

  • Provide warranty support for printers, laptops, and desktops

  • Resolve assigned tickets using Standard Operating Procedures (SOP’s)

  • Adhere to and follow all safety guidelines to include use, storage, and proper maintenance of all tools

  • Use existing processes and tools to sanitize and prepare multiple types of equipment for pickup

  • Image/Install/maintain/repair/remove workstations and peripherals

  • Provide computer inventory and accountability support in accordance with customer prescribed practices with minimal supervision

  • Maintain list of tools and toolboxes associated with this functional area

  • Work incident and service requests received and use best OEM practices to troubleshoot and repair defective devices

  • Install and move workstations and peripherals in accordance with customer guidelines

  • Maintain inventory of needed equipment to include hard drives, printers, toner etc.

  • Receive, test, and return to Governmental bench stock all vendor repairs and warranty items

  • Ensure replacement computers are operational upon installation to the customer including all software

  • Communicate with the customer to ensure they retain all functionality upon receiving a new computer or printer

  • Provide monthly functional area reports summarizing work accomplished, work planned in next month and important issues occurring during the month

Basic Qualifications

  • Active TS/SCI clearance

  • Information Assurance Technical (IAT) Level II (e.g., Security+) certification

  • High school Diploma or General Equivalency Diploma (GED) with at least 4 years of work experience

  • Excellent communication skills and demonstrated ability to resolve all situations in a professional manner

  • 3 - 5 years experience providing IT support for desktop computer equipment and peripherals

Preferred Qualifications

  • Experience with trouble ticket tracking systems such as Microsoft System Center Service Manager or ServiceNow

COMET

Pay Range:Pay Range $33,150.00 - $51,000.00 - $68,850.00

The Leidos pay range for this job level is a general guideline only and not a guarantee of compensation or salary. Additional factors considered in extending an offer include (but are not limited to) responsibilities of the job, education, experience, knowledge, skills, and abilities, as well as internal equity, alignment with market data, applicable bargaining agreement (if any), or other law.