Workplace Output Operations Coordinator

At Bristol Myers Squibb, we are inspired by a single vision – transforming patients’ lives through science. In oncology, hematology, immunology and cardiovascular disease – and one of the most diverse and promising pipelines in the industry – each of our passionate colleagues contribute to innovations that drive meaningful change. We bring a human touch to every treatment we pioneer. Join us and make a difference.

Workplace Output Operations Coordinator

This role is ideal for someone who wants to apply and expand their knowledge working with a diverse team aligned to managing and developing innovative solutions in a high demand environment. You will join the Global Output Solutions team in a role working as a key member of operational services accountable for incident and request tracking in systems, workflows, and procedures inclusive of print, copy, fax, and scan. Your work will include asset management, project task planning, and validation of costs, while participating in the development and initiation of company strategies. You will have the opportunity to develop relationships throughout the organization to understand needs, dependencies, business demand structures, and process requirements. You will participate within a management team of a growing real estate portfolio and in a company that assigns equal value to performance as it does to the environments our client’s experience. You will be working in a collaborative environment that promotes growth and provides opportunities, working among leaders in the industry.

The primary goal of the Output Operations is to exceed client service expectations. The Global Output team’s responsibilities include global service operations, customer service, software platforms, program development, financial and security compliance, business budgetary development and oversight, contract management and governance, internal and external regulatory and FDA audits, business planning and implementation, application automation, design to implementation, asset management, and vendor management.

Role Responsibilities:

• Oversee daily operational SLAs, within contracted terms and conditions, your work will apply to all company locations and environments including application platforms managing print, copy, fax, and scan solutions.
• Validate and confirm month over month charges by country ensuring pricing and fees are applicable for the invoice processes to begin.
• Maintain company standards through all activities in the company
• You will be responsible for managing and participating in the integration activities occurring throughout the world in workstreams related to the transition.
• Manage administrative duties of ordering, team updates, project statuses, and issues
• Assist with day-to-day operations and participate in ad hoc projects
• Maintain company standards through all activities in the company
• You will be responsible for managing and participating in the integration activities occurring throughout the world in workstreams related to the transition.
• Manage administrative duties of ordering, team updates, project statuses, and issues.
• Oversee hardware pricing, daily ticketing, and contracted services.
• Work with internal team members and multiple service providers across projects and operational tasks.
• Act as the point of contact of day-to-day operations and participate in ad hoc projects with our vendor.
• Work with manufacturing, R&D, IT, and business areas to coordinate integration activities while maintaining records of lease, service offerings, processes, and validating pricing of asset ordering.
• Escalate issues unresolved or needing attention to management.
• Participate in financial operations associated with Output Solutions
• Track purchase orders to fulfillment implementing exchange rates, service fees and costs confirming long term alignment with projected budgets.
• Understand and action contractual obligations in daily activities aligned to company strategies. This includes account changes, transfer of accounts, account servicing, keeping records up to date for compliance purposes and contact record accuracy of partners, clients and, consumables.
• Monitor Key Performance Indicators, managed via SNOW reporting for timely and accurate data regarding new incidents and work with Vendor to address any delays or mishandling of processes.
• Maintain KB information and communicate new, modification, or deletion request to validate instructions from clients. Utilize feedback to identify opportunities to improve language supporting strong content that is clear.
• Maintain procedures for device lease transfers, closures, and IMAC activities, following up on any deviations.
• Ensure requests are meeting financial and standardization requirements established to ensure services are compliant, efficient, economical aligned all applicable rules and policies.
• Assists in resolving discrepancies in SAP accounting with providing supporting documentation.
• Review appropriateness of property taxes, VAT, exchange rates, and levy fees using global accounting strategies documented within a global contract in tandem with company financial teams to validate accuracy.
• Knowledge and skill utilizing SharePoint
• Participate in annual audits with finance, Cyber Security, and government agencies.
• Support global Real Estate Workplace Services in transactional work pertaining to integration and acquisitions.
• Manage meeting minutes to retain decisions points, track action items to completion, and maintain budgeted expectations.
• Perform other duties and projects as assigned.
• Uphold all company policies, goals, and values.

The candidate must have:

• Minimum of 2+ years of demonstrated ability of operational oversight and management

• Minimum of 3-4 years of professional work experience managing a global hardware asset inventory, costs, and services.
• Minimum 3 years of experience within print, fax and scan platforms such as OpenText, Equitrac, Device Monitoring tools, and Global Scan inclusive of workflows, automation capabilities, and process oversight.
• At least 3+ years financial accounting systems and lease agreements such as SAP and Oracle
• 3+ years of customer service experience providing instruction for authentication, Widows PC configurations, network connectivity, as well as device use.
• Outstanding global autonomy to oversee tasks and participate in projects that address our highest-priority strategic problems, drive tasks to fulfillment, and provide support across our manufacturing, business, and R&D Lab operations.
• Strong interpersonal skills and an ability to indirectly manage others for deliverables
• Clear and effective verbal and written communication
• Strong organizational skills and an ability to juggle and prioritize multiple responsibilities
• Demonstrated ability to analyze consumption, performance reports, and platform data extracting insights from unstructured data.
• Strong Microsoft Office skills with a predominance in Excel
• Progression towards a degree or higher education
• Proven experience in project/program management or transition management
• Is independent and self-directed taking on a lot of responsibility very quickly
• Understands contractual obligations in daily activities aligned to company strategies.
• Has experience in collaborating with teams in many different working environments and cultures.
• Experience working with manufacturing, business, and R&D team regarding regulatory needs and requirements
• A working knowledge of interconnectivity networking of print hardware requirements, output functionality, and infrastructures.
• Strong attention to detail and process orientated
• Consistent follow-through
• Demonstrated ability to partner on cross-functional teams on a large scale to support change across an organization
• Ability to analyze raw data and prepare reports to oversee operational activities, report trends, identify opportunities for improvement, while actively using the content to correct processes.
• Be team oriented and has awareness of the value of learning new areas of the business
• Has a base understanding of networking components, Windows & MAC IOS.

Work Environment

Majority of time spent in a professional office environment

Travel Requirements

The responsibilities of this position may require occasional travel to company locations

Around the world, we are passionate about making an impact on the lives of patients with serious diseases. Empowered to apply our individual talents and diverse perspectives in an inclusive culture, our shared values of passion, innovation, urgency, accountability, inclusion and integrity bring out the highest potential of each of our colleagues.

Bristol Myers Squibb recognizes the importance of balance and flexibility in our work environment. We offer a wide variety of competitive benefits, services and programs that provide our employees with the resources to pursue their goals, both at work and in their personal lives.

Physical presence at the BMS worksite or physical presence in the field is an essential job function of this role which the Company deems critical to collaboration, innovation, productivity, employee well-being and engagement, and enhances the Company culture.

To protect the safety of our workforce, customers, patients and communities, the policy of the Company requires all employees and workers in the U.S. and Puerto Rico to be fully vaccinated against COVID-19, unless they have received an exception based on an approved request for a medical or religious reasonable accommodation. Therefore, all BMS applicants seeking a role located in the U.S. and Puerto Rico must confirm that they have already received or are willing to receive the full COVID-19 vaccination by their start date as a qualification of the role and condition of employment. This requirement is subject to state and local law restrictions and may not be applicable to employees working in certain jurisdictions such as Montana. This requirement is also subject to discussions with collective bargaining representatives in the U.S.

Our company is committed to ensuring that people with disabilities can excel through a transparent recruitment process, reasonable workplace adjustments and ongoing support in their roles. Applicants can request an approval of accommodation prior to accepting a job offer. If you require reasonable accommodation in completing this application or if you are applying to a role based in the U.S. or Puerto Rico and you believe that you are unable to receive a COVID-19 vaccine due to a medical condition or sincerely held religious belief, during or any part of the recruitment process, please direct your inquiries to adastaffingsupport@bms.com. Visit careers.bms.com/eeo-accessibility to access our complete Equal Employment Opportunity statement.

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