Job was saved successfully.
Job was removed from Saved Jobs.

Job Details

Bristol Myers Squibb

Associate Director, Patient Operations – Training (R1560764-en-us)


Security Operations



Seattle, Washington, United States

At Bristol Myers Squibb, we are inspired by a single vision – transforming patients’ lives through science. In oncology, hematology, immunology and cardiovascular disease – and one of the most diverse and promising pipelines in the industry – each of our passionate colleagues contribute to innovations that drive meaningful change. We bring a human touch to every treatment we pioneer. Join us and make a difference.


The Associate Director, Patient Operations - Training is accountable to manage Patient Operations onboarding program for new hires and external training program for treatment sites and collection centers used for BMS Clinical and Commercial Chimeric Antigen Receptor (CAR) T cell therapies.

This role reports to the Director of Global Patient Operations Process Optimization and Change Management and is located in Seattle, WA. Travel up to 10% may be required.


  • Manage the technologies, global partnerships and personnel required to develop, manage, and deliver training to scale and support global Patient Operations hiring plans and external treatment site and collection center management
  • Ensure adequate training resources are in place globally to support clinical trials and commercial product launch trainings for cell collection centers
  • Assess current global Patient Operations training and development and identify future needs. Collaborate with the leadership team and other stakeholders to ensuri training is meeting business needs and improving team performance
  • Lead the global program and team responsible for developing and implementing Apheresis Collection Training (ACT) program for external collection centers
  • Maintain and evolve the Apheresis Collection Training programs for all regions, ensuring customer learning needs are met while maintaining compliance to collection procedures.
  • Actively engage in the identification, sharing, and adaptation of best training practices cross-functionally
  • Accountable for reporting quarterly training KPI’s and metrics and implementation of process improvement system
  • Ensure global VOC (voice of customer) and VOB (voice of business) for Clinical and Commercial training feedback is implemented for continuous operations improvement
  • Partner with Patient Operations leadership to develop and maintain materials used to educate cross functional partners including but not limited to Manufacturing, Quality Assurance, Clinical Operations, Commercial Operations, Medical, Legal and Supply Chain on Patient Operations roles and responsibilities
  • Manage departmental budget and ensures adherence to the approved budget and forecast


  • Bachelor’s or Master’s Degree in Life Science, Education or related field
  • Minimum of 8 years experience in training or related area. Ability to analyze data and apply findings to solve problems and continuously improve.
  • Preference to candidates with experience operating in regulated environments (either medical or pharma/biotech)
  • 5 years experience managing people directly
  • Experienced in change management and working in a fast-paced environment with globally distributed teams
  • Ability to mange multiple initiatives simulatneously
  • Previous work in process improvement & standardization is a plus

Around the world, we are passionate about making an impact on the lives of patients with serious diseases. Empowered to apply our individual talents and diverse perspectives in an inclusive culture, our shared values of passion, innovation, urgency, accountability, inclusion and integrity bring out the highest potential of each of our colleagues.

Bristol Myers Squibb recognizes the importance of balance and flexibility in our work environment. We offer a wide variety of competitive benefits, services and programs that provide our employees with the resources to pursue their goals, both at work and in their personal lives.

Physical presence at the BMS worksite or physical presence in the field is an essential job function of this role which the Company deems critical to collaboration, innovation, productivity, employee well-being and engagement, and enhances the Company culture.

To protect the safety of our workforce, customers, patients and communities, the policy of the Company requires all employees and workers in the U.S. and Puerto Rico to be fully vaccinated against COVID-19, unless they have received an exception based on an approved request for a medical or religious reasonable accommodation. Therefore, all BMS applicants seeking a role located in the U.S. and Puerto Rico must confirm that they have already received or are willing to receive the full COVID-19 vaccination by their start date as a qualification of the role and condition of employment. This requirement is subject to state and local law restrictions and may not be applicable to employees working in certain jurisdictions such as Montana. This requirement is also subject to discussions with collective bargaining representatives in the U.S.

Our company is committed to ensuring that people with disabilities can excel through a transparent recruitment process, reasonable workplace adjustments and ongoing support in their roles. Applicants can request an approval of accommodation prior to accepting a job offer. If you require reasonable accommodation in completing this application or if you are applying to a role based in the U.S. or Puerto Rico and you believe that you are unable to receive a COVID-19 vaccine due to a medical condition or sincerely held religious belief, during or any part of the recruitment process, please direct your inquiries to Visit to access our complete Equal Employment Opportunity statement.

Any data processed in connection with role applications will be treated in accordance with applicable data privacy policies and regulations.