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Job Details

Merck & Co, Inc

Operations Technician


Security Operations



Wilson, North Carolina, United States

Job Description

Our Manufacturing Operations teams are the people that make our products. We work in the manufacturing plants with a “Safety First, Quality Always” mindset striving for continuous improvement. We work in the local plant connected to our global manufacturing network to ensure the highest quality of raw materials, intermediates and finished products.

We are seeking a Growth and Improvement minded Mechanical Operations Technician that can help drive our Strategic Operating Priorities.

  • Invent | Pursue the Most Promising Internal and External Science to Address Significant Unmet Medical Needs

  • Execute | Prioritize Resources Behind Our Key Growth Drivers (Oncology, Vaccines, Select Specialty Areas, Animal Health) While Optimizing Our Base Business)

  • Adapt | Develop Our People, Culture and Business Model to Evolve with a Dynamic Landscape

  • Diverse Talent | We are committed to providing an inclusive and welcoming environment with supporting leadership behaviors because having a high-performing, engaged workforce is critical to our ability to deliver innovative solutions to patients and customers around the world

  • Values and Standards | Our Steadfast Commitment to Our Values and Standards will Continue to Guide Us as We Take on New Challenges and Will Always be Fundamental to Our Success – They are a Competitive Advantage for Us

Key Responsibilities

Essential Functions

  • Operates automated and non-automated packaging equipment according to Standard Operating Procedures (SOPs) and Good Manufacturing Practices (GMPs)

  • Prepares packaging equipment for production according Standard Operating Procedures (SOPs) and Good Manufacturing Practices (GMPs)

  • First responder to challenges with packaging equipment

  • Completes equipment set-up and dial on packaging equipment: Product flow alignment | Container size change adjustment | Selection of correct qualified recipe parameters | Set-up of qualified vision/inspection systems and verification of proper functionality of detection/rejection systems

  • Ensure all tasks are completed in a safe manner

  • Partners with maintenance personnel to reduce overall line downtime, and develop a deeper operational knowledge of equipment

Automated and Non-Automated Packaging Equipment | SOPs and GMPs

  • Load packaging material into process flow

  • Move packaging material to different locations on the packaging line

  • Inspect material rejected from equipment for defects prior to repackaging

  • Waste material which cannot be repackaged

  • Utilizing TrackSys data, trend and escalate equipment performance issues to maintenance and reliability teams as appropriate

  • Document activities within applicable batch documentation

  • Clear/Clean packaging equipment

  • Inspect packaging equipment post cleaning

  • Setup and Adjust the equipment

  • Use appropriate tools

  • Ensure proper alignment and clearances

  • Partners with maintenance personnel to assist with non-routine equipment repairs, including helping with repairs under guidance of maintenance, initiating work orders and retrieving parts from the stockroom

  • Provides occasional assistance to maintenance personnel that are executing PMs in order to develop a better operational understanding of the equipment functionality

First Responder to Packaging Equipment Challenges

  • Determine if the challenge is due to the equipment or the component being run on the equipment

  • Gather/Document key information at time of the challenge to aide in current and if necessary, future trouble shooting activities

  • Make minor equipment adjustments as needed to return the equipment to a functional state

  • Document activities using the computerized maintenance management system

  • Use technical manuals for troubleshooting/verification of proper set-up and functionality

  • Leverage vendor training when troubleshooting

  • Escalate to Maintenance when the challenge/issue has not been resolved within the expected timeframe or requires modification of control systems, electrical troubleshooting, advanced troubleshooting or significant equipment failure has occurred


  • Follow established safety standards while following SOPs and GMPs

  • Actively take accountability for personal safety as well as the safety of others

  • Identify, report, and document unsafe conditions

  • Recognize and utilize safety equipment


  • High School diploma or equivalent (GED) and focus in industrial, pharmaceutical, food industry, and/or laboratory equipment OR an applicable Associates degree


  • Experience with lock-out-tag-out (LOTO)

Shift and Hours

  • Available to work 2nd shift 3:30 pm to 12 am Monday to Friday

  • Available to work overtime on weekends

Our Manufacturing & Supply Division is dedicated to being the most trusted supplier of biopharmaceuticals worldwide. Our facilities, along with our external contractors, suppliers, and partners, create a reliable global manufacturing network that’s devoted to delivering a high-quality, reliable supply to customers and patients on time, every time

Who we are …

We are known as Merck & Co., Inc., Rahway, New Jersey, USA in the United States and Canada and MSD everywhere else. For more than a century, we have been inventing for life, bringing forward medicines and vaccines for many of the world's most challenging diseases. Today, our company continues to be at the forefront of research to deliver innovative health solutions and advance the prevention and treatment of diseases that threaten people and animals around the world.

What we look for …

Imagine getting up in the morning for a job as important as helping to save and improve lives around the world. Here, you have that opportunity. You can put your empathy, creativity, digital mastery, or scientific genius to work in collaboration with a diverse group of colleagues who pursue and bring hope to countless people who are battling some of the most challenging diseases of our time. Our team is constantly evolving, so if you are among the intellectually curious, join us—and start making your impact today.


In accordance with Managers' Policy - Job Posting and Employee Placement, all employees subject to this policy are required to have a minimum of twelve (12) months of service in current position prior to applying for open positions. If you have been offered a separation benefits package, but have not yet reached your separation date and are offered a position within the salary and geographical parameters as set forth in the Summary Plan Description (SPD) of your separation package, then you are no longer eligible for your separation benefits package. To discuss in more detail, please contact your HRBP or Talent Acquisition Advisor.

New hires in office-based roles in the US & Puerto Rico will be required, subject to applicable law, to demonstrate that they have been fully vaccinated for COVID-19 or qualify for a medical or religious exemption to this vaccination requirement that can be accommodated without an undue burden to the operation. However, subject to applicable law, employees working in roles that the Company determines require routine collaboration with external stakeholders, such as employees in health services, customer facing commercial, or research based roles, will be required to be fully vaccinated as a condition of employment.

Current Employees apply HERE

Current Contingent Workers apply HERE

US and Puerto Rico Residents Only:

Our company is committed to inclusion, ensuring that candidates can engage in a hiring process that exhibits their true capabilities. Please click here if you need an accommodation during the application or hiring process.

For more information about personal rights under Equal Employment Opportunity, visit:

EEOC Poster

EEOC GINA Supplement​

OFCCP EEO Supplement

Pay Transparency Nondiscrimination

We are proud to be a company that embraces the value of bringing diverse, talented, and committed people together. The fastest way to breakthrough innovation is when diverse ideas come together in an inclusive environment. We encourage our colleagues to respectfully challenge one another’s thinking and approach problems collectively. We are an equal opportunity employer, committed to fostering an inclusive and diverse workplace.

Residents of Colorado:

Click here to request this role’s pay range.

Search Firm Representatives Please Read Carefully
Merck & Co., Inc., Rahway, NJ, USA, also known as Merck Sharp & Dohme LLC, Rahway, NJ, USA, does not accept unsolicited assistance from search firms for employment opportunities. All CVs / resumes submitted by search firms to any employee at our company without a valid written search agreement in place for this position will be deemed the sole property of our company. No fee will be paid in the event a candidate is hired by our company as a result of an agency referral where no pre-existing agreement is in place. Where agency agreements are in place, introductions are position specific. Please, no phone calls or emails.

Employee Status:



No relocation

VISA Sponsorship:


Travel Requirements:

No Travel Required

Flexible Work Arrangements:

Not Specified


2nd - Evening

Valid Driving License:


Hazardous Material(s):

Number of Openings:


Requisition ID:R196242