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Job Details

Bristol Myers Squibb

Manager, Case Management Business Operations


Security Operations


Princeton, New Jersey, United States

At Bristol Myers Squibb, we are inspired by a single vision – transforming patients’ lives through science. In oncology, hematology, immunology and cardiovascular disease – and one of the most diverse and promising pipelines in the industry – each of our passionate colleagues contribute to innovations that drive meaningful change. We bring a human touch to every treatment we pioneer. Join us and make a difference.

Manager: Case Management Business Operations

Position Summary:

This is a global role which supports the Worldwide Patient Safety Vision through understanding the impact of daily work on all stakeholders of Safety Data Processing. This role provides oversight of quality and process optimization through a Business Partner Model working with multiple global stakeholders across WWPS and external functions to ensure business critical safety data processing to support regulatory obligations. Major responsibility will be triaging AEPBP mailbox.

Position Responsibilities:

Ensure the quality and accuracy of adverse event reports. Learn and navigate the intricacies of the BMS Drug Safety Databases to process adverse event reports.

Rely upon medical knowledge to conduct comparisons of adverse event source documents against Safety Database screens for transcription and medical accuracy.

Employ effective oral and written communication skills with multiple global stakeholders across WWPS and external stakeholders.

Maintain a customer service focus with internal and external WWPS colleagues.

Utilize cultural awareness to incorporate the varying medical philosophies of regulatory bodies worldwide and the idiosyncrasies of health care delivery.

Take personal initiative by proactively identifying innovative ways to accomplish tasks and drive toward process efficiencies.

Utilize effective organizational skills to prioritize deliverables to accomplish work in established timeframes.

Demonstrate the ability to handle ambiguity of inquiries by identifying reporting regulations to provide solutions for resolution.

Contribute to continuous quality improvement process through projects and other related departmental initiatives.

Serve as a trainer, mentor, and guide for colleagues within WWPS by providing perspective on the broad organizational impact on their daily work.

Utilize knowledge of specific work practices, Standard Operating Procedures (SOP), and regulations to maintain oversight of vendor activities to ensure successful execution of tasks.

Position Requirements:

Bachelor’s degree, Scientific/medical background (B.S/B.A) in Life Science, Nursing, Regulatory Affairs, Chemistry or Pharmacy preferred

A minimum of 3-to-5-year experience in processing serious adverse events from clinical studies and from post-marketing reports

Knowledge of general, including international, ICSR processing and reporting requirements, regulations, guidelines, and procedures.

Mastery of health / life sciences gained through either formal education or on job experiences.

Mastery of safety data processing, as well as the ability to understand the future impact.

Knowledge of BMS drug development and commercialization process.

Experience working with a wide range of technically and culturally diverse people and influencing them to accomplish a common goal.

Around the world, we are passionate about making an impact on the lives of patients with serious diseases. Empowered to apply our individual talents and diverse perspectives in an inclusive culture, our shared values of passion, innovation, urgency, accountability, inclusion and integrity bring out the highest potential of each of our colleagues.

Bristol Myers Squibb recognizes the importance of balance and flexibility in our work environment. We offer a wide variety of competitive benefits, services and programs that provide our employees with the resources to pursue their goals, both at work and in their personal lives.

Physical presence at the BMS worksite or physical presence in the field is an essential job function of this role which the Company deems critical to collaboration, innovation, productivity, employee well-being and engagement, and enhances the Company culture.

To protect the safety of our workforce, customers, patients and communities, the policy of the Company requires all employees and workers in the U.S. and Puerto Rico to be fully vaccinated against COVID-19, unless they have received an exception based on an approved request for a medical or religious reasonable accommodation. Therefore, all BMS applicants seeking a role located in the U.S. and Puerto Rico must confirm that they have already received or are willing to receive the full COVID-19 vaccination by their start date as a qualification of the role and condition of employment. This requirement is subject to state and local law restrictions and may not be applicable to employees working in certain jurisdictions such as Montana. This requirement is also subject to discussions with collective bargaining representatives in the U.S.

Our company is committed to ensuring that people with disabilities can excel through a transparent recruitment process, reasonable workplace adjustments and ongoing support in their roles. Applicants can request an approval of accommodation prior to accepting a job offer. If you require reasonable accommodation in completing this application or if you are applying to a role based in the U.S. or Puerto Rico and you believe that you are unable to receive a COVID-19 vaccine due to a medical condition or sincerely held religious belief, during or any part of the recruitment process, please direct your inquiries to Visit to access our complete Equal Employment Opportunity statement.

Any data processed in connection with role applications will be treated in accordance with applicable data privacy policies and regulations.