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Manager, Vendor Operations for Patient & Specialty Services


Security Operations


East Hanover, New Jersey, United States

Bringing life-changing medicines to millions of people, Novartis sits at the intersection of cutting-edge medical science and innovative digital technology. As a global company, the resources and opportunities for growth and development are plentiful including global and local cross functional careers, a diverse learning suite of thousands of programs & an in-house marketplace for rotations & project work. With a strong medicines pipeline our current transformation will not just deliver growth for our business but continue to allow us to bring innovative medicines to patients quickly.<br><br>We are Novartis. <br>Join us and help reimagine medicine! <br><br><i> This position will be located at East Hanover, NJ site and will not have the ability to be located remotely. This position may require up to 15% travel as defined by the business (domestic and/ or international). Please note that this role would not provide relocation assistance/support.</i><br><br>The purpose of the role is to partner and support a team managing a group of vendor accounts that are providing services – hub, co-pay, adherence, free goods, digital, etc. – to the Patient & Specialty Services organization. The successful candidate will be involved with various aspects of the onboarding and management of PSS (Patient & Specialty Services) vendors. <br><br>This individual will work closely with PSS Disease & Product, Quality, Enterprise Content Design, Procurement, Contracting and Finance teams.<br><br><b>Your responsibilities will include, but are not limited to: </b><br>• Facilitate enterprise vendor onboarding, renewal and ongoing operations by supporting submissions and documentation for processes such as governance, risk assessment, fair market value assessments etc. <br>• Manage material reviews submission, approvals, version control and updates for assets such as vendor call guides, memos, training items etc. <br>• Ensures vendor processes are up to date and in alignment with task orders, business requirements and legal, privacy, quality, compliance and patient standards <br>• Support cadenced quality monitoring, audits, patient safety protocols and CAPA documentation / execution activities <br>• Manage vendor purchase orders, goods receipt/returns processes, and track invoices against budget <br>• Partners with PSS Vendor Management, Procurement and Contracting to create and maintain internal vendor documentation repository <br>• Collaborate with PSS stakeholders to maintain knowledge of program design, strategy and priorities, while sharing recommendations for improvements and best practices <br>• Identify, assess and mitigate potential PSS business risks that may arise through vendor onboarding, ongoing engagement or performance <br><br>[#video#{#400,300#}#/video#]