Senior Analyst, Field Operations

Working with Us
Challenging. Meaningful. Life-changing. Those aren’t words that are usually associated with a job. But working at Bristol Myers Squibb is anything but usual. Here, uniquely interesting work happens every day, in every department. From optimizing a production line to the latest breakthroughs in cell therapy, this is work that transforms the lives of patients, and the careers of those who do it. You’ll get the chance to grow and thrive through opportunities uncommon in scale and scope, alongside high-achieving teams rich in diversity. Take your career farther than you thought possible.

Bristol Myers Squibb recognizes the importance of balance and flexibility in our work environment. We offer a wide variety of competitive benefits, services and programs that provide our employees with the resources to pursue their goals, both at work and in their personal lives. Read more: careers.bms.com/working-with-us

Position Summary 

This position is for a Sr. Support Analyst with strong critical thinking and problem-solving skills, clear and concise oral and written communication skills, including an ability to effectively communicate with both business and technical teams and experience in Salesforce.com & Veeva CRM. 


Position Responsibilities* 

• Work directly with multiple business unit stakeholders to understand their individual needs and to provide suggestions based on system capabilities

• Provide technical assistance in identifying, evaluating, and developing systems and/or business processes to meet user requirements. Review and prioritize enhancement requests to support strategic planning activities. Demonstrate and explain the functionality outcome of solution implementations. 

• Evaluate information gathered from multiple sources, reconcile conflicts, and clearly define the technical solution using OOTB solution as top priority before requesting enhancement.

• Collaborate with System Administrators to develop reporting specifications that meet business requirements and organizational needs.

• Communicate, build strong relationships with, and work closely with Service Desk support and internal IT to resolve system, data related and/or workflow issues.

• Partner with the testing team and cross-functional teams to ensure application enhancements or changes are fully integrated and functional end-to-end. 

• Understand business drivers that will impact performance, and effectively instrument on the right solution. 

• Leverage process improvement experience to create and implement global CRM processes. 

• Regularly connect with the peers across multiple delivery teams and ensure all the solutions/deliverables are aligned to the final delivery goals. 

• Partner with the upstream & downstream Integration teams for the end-to-end implementations. 

• Document Knowledge Base Docs, SOPs, Solutions, and guidelines for local and global teams.  

• Improve training and operational procedures to increase efficiency and productivity. Assist and educate the business on how to use the CRM tool effectively.

• Coordinate with all stakeholders (cross-functional teams) and instrument for the best-in-class solution implementations. 

Desired Experience* 

Required: 

• Bachelor’s Degree and/or a minimum of 5 years of experience in the pharmaceutical industry working with Commercial and/or medical teams

• Salesforce or Veeva Certifications and experience with Veeva CRM/Veeva Vault core functionality

• Strong verbal and written communication skills; and extensive knowledge of the requirements gathering process which includes business and technical analysis   

• Effective and clear communication to and from the technical team for any issues that may affect the deliverables & timelines and outline an agreeable alternate plan. 

• Excellent interpersonal skills with a proven ability to collaborate with matrix teams.

• Excellent analytical and problem-solving skills with a good knowledge of salesforce.com and/or Veeva CRM

• Excellent organizational skills and attention to detail.

• Experience with User Acceptance Testing methodologies and documentation preferred

• Experience using any of industry standard Agile tooling suites (e.g., Jira), and working knowledge in requirement grooming sessions, Sprint planning, Sprint Retrospective, tasks creation, and collaborating with stakeholders. 

Ideal Candidates should also have: 

• Prior experience in life sciences, healthcare, or related industry. 

• Demonstrated ability to build strong working relationships with a broad matrix team and ability to influence others and achieve results. 

• Proficient with Microsoft Office Suite (Word, PowerPoint, Excel), SharePoint, MS Teams, and demonstrated ability to adapt quickly to new processes/systems

• Demonstrated strength in project management and ability to manage numerous project timelines and priorities involving multiple internal/external stakeholders

• Demonstrated ability to learn independently and to apply knowledge across all markets / capabilities

• Experience with operational processes and process improvement

• Experience working in a highly matrixed organization and in stakeholder management

If you come across a role that intrigues you but doesn’t perfectly line up with your resume, we encourage you to apply anyway. You could be one step away from work that will transform your life and career.

Uniquely Interesting Work, Life-changing Careers
With a single vision as inspiring as “Transforming patients’ lives through science™ ”, every BMS employee plays an integral role in work that goes far beyond ordinary. Each of us is empowered to apply our individual talents and unique perspectives in an inclusive culture, promoting diversity in clinical trials, while our shared values of passion, innovation, urgency, accountability, inclusion and integrity bring out the highest potential of each of our colleagues.

On-site Protocol
Physical presence at the BMS worksite or physical presence in the field is a necessary job function of this role, which the Company deems critical to collaboration, innovation, productivity, employee well-being and engagement, and it enhances the Company culture.

COVID-19 Information
To protect the safety of our workforce, customers, patients and communities, the policy of the Company requires all employees and workers in the U.S. and Puerto Rico to be fully vaccinated against COVID-19, unless they have received an exception based on an approved request for a medical or religious reasonable accommodation. Therefore, all BMS applicants seeking a role located in the U.S. and Puerto Rico must confirm that they have already received or are willing to receive the full COVID-19 vaccination by their start date as a qualification of the role and condition of employment. This requirement is subject to state and local law restrictions and may not be applicable to employees working in certain jurisdictions such as Montana. This requirement is also subject to discussions with collective bargaining representatives in the U.S.

BMS is dedicated to ensuring that people with disabilities can perform complex functions through a transparent recruitment process, reasonable workplace adjustments and ongoing support in their roles. Applicants can request an accommodation prior to accepting a job offer. If you require reasonable accommodation in completing this application, or in any part of the recruitment process, direct your inquiries to adastaffingsupport@bms.com. Visit careers.bms.com/eeo-accessibility to access our complete Equal Employment Opportunity statement.

BMS will consider for employment qualified applicants with arrest and conviction records, pursuant to applicable laws in your area.

Any data processed in connection with role applications will be treated in accordance with applicable data privacy policies and regulations.