Member Service Representative IV- Retail Operations (On-Site)

Job Description

Our Employees Federal Credit Union is a growing $2.5B credit union located in Rahway New Jersey. MEFCU is one of the country’s top-rated financial institutions for safety and soundness and value returned to its members.

Currently, we are seeking a Retail Operations Specialist to serve as a cross-functional employee transitioning between member service, teller and retail branch responsibilities. This includes the following:

• IRA account administration, including opening, closing, settling funds of estates upon death, and working with the credit union’s third-party administer (Ascensus) for IRA account maintenance and monitoring.

• Decedent account settlement, including advising members on required settlement procedures by state of residency, working with the member’s estate and/or beneficiaries to facilitate settlement. Interacting with the Credit Union’s outside counsel on estate matters

• Loan product and service assistance for members in-branch and remotely, including loan application assistance, product advisement, and loan account maintenance, as well as working with the credit union’s third-party loan processors and servicers.

• Open and close membership accounts and perform all necessary compliance checks, including Office of Foreign Assets and Control, Customer Transaction Reports, and Suspicious Activity Reports. Position requires regular training and execution of all Bank Secrecy Act requirements.

• Perform the cash control branch operating procedures, including opening/closing vault, ordering cash, balancing the ATMs.

• Perform all basic teller functions, including processing transactions such as withdrawals, check requests, deposits, etc.

• Ability to facilitate the credit union’s heavily used remote services, including processing wires, Remote Deposit Capture, Account Maintenance, etc.

• Support the credit union’s member service channels, including LiveChat, Silvercloud member support, Relationship Manager, as well as the Member Service Phone Line.

• Ability to service Plastic Card accounts, including activating and deactivating debit and credit cards, ordering new cards, applying travel alerts and other risk mitigation tools to protect plastic cards.

Candidates should have excellent interpersonal and communication skills, be detailed oriented and understand the importance of flexibility in the branch environment. Enterprise risk management and professionalism are crucial to success in this role.

Requirements

• Communicates effectively both verbally and in writing.

• Advanced computer skills using MS Office Suite (Outlook, Word, Excel, Power Point etc.) and operation of other peripheral devices.

• Extraordinary attention to detail.

• Proactive, flexible, willing to adapt, and excellent interpersonal skills.

• The ability to effectively organize work to support key processes and goals.

Education & Experience:

• Required: High School Diploma

• Required: Minimum of 8 years financial services experience

• Preferred: Bachelor’s degree or advanced education or certification

Who we are …

We are known as Merck & Co., Inc., Rahway, New Jersey, USA in the United States and Canada and MSD everywhere else. For more than a century, we have been inventing for life, bringing forward medicines and vaccines for many of the world's most challenging diseases. Today, our company continues to be at the forefront of research to deliver innovative health solutions and advance the prevention and treatment of diseases that threaten people and animals around the world.

What we look for …

Imagine getting up in the morning for a job as important as helping to save and improve lives around the world. Here, you have that opportunity. You can put your empathy, creativity, digital mastery, or scientific genius to work in collaboration with a diverse group of colleagues who pursue and bring hope to countless people who are battling some of the most challenging diseases of our time. Our team is constantly evolving, so if you are among the intellectually curious, join us—and start making your impact today.

NOTICE FOR INTERNAL APPLICANTS

In accordance with Managers' Policy - Job Posting and Employee Placement, all employees subject to this policy are required to have a minimum of twelve (12) months of service in current position prior to applying for open positions.

If you have been offered a separation benefits package, but have not yet reached your separation date and are offered a position within the salary and geographical parameters as set forth in the Summary Plan Description (SPD) of your separation package, then you are no longer eligible for your separation benefits package. To discuss in more detail, please contact your HRBP or Talent Acquisition Advisor.

For positions located in the United States and Puerto Rico – Subject to applicable law, all new hires (including internal transfers) must demonstrate that they are fully vaccinated against COVID-19 or that they qualify for a medical or religious exemption to this vaccination requirement. New hires (including internal transfers) to a position that, as determined by the Company, requires routine collaboration with external stakeholders (such as roles in health services or customer-facing commercial or research-based roles) (“Customer-Facing Role”) who are not vaccinated must qualify for a medical or religious exemption and be in a position that the Company determines can accommodate unvaccinated employees without causing an undue burden to business operations. If, following dialog with the candidate as appropriate, it is determined that the candidate either a) does not qualify for a religious or medical exemption or, b) for candidates applying for Customer-Facing roles, it is determined that allowing the candidate to work without vaccination would cause an undue burden to the Company, the candidate will be ineligible for hire or transfer, or any offer of employment or transfer (if applicable) will be revoked. Please note that notwithstanding the approval of any reasonable accommodation, the Company reserves the right to monitor, modify, or revoke any such accommodation if it is determined, following dialog with the employee, that the accommodation is no longer effective or results in an undue burden to the Company.

Current Employees apply HERE

Current Contingent Workers apply HERE

US and Puerto Rico Residents Only:

Our company is committed to inclusion, ensuring that candidates can engage in a hiring process that exhibits their true capabilities. Please click here if you need an accommodation during the application or hiring process.

For more information about personal rights under Equal Employment Opportunity, visit:

EEOC Know Your Rights

EEOC GINA Supplement​

Pay Transparency Nondiscrimination

We are proud to be a company that embraces the value of bringing diverse, talented, and committed people together. The fastest way to breakthrough innovation is when diverse ideas come together in an inclusive environment. We encourage our colleagues to respectfully challenge one another’s thinking and approach problems collectively. We are an equal opportunity employer, committed to fostering an inclusive and diverse workplace.

Residents of Colorado:

Click here to request this role’s pay range.

Learn more about your rights, including under California, Colorado and other US State Acts

Search Firm Representatives Please Read Carefully
Merck & Co., Inc., Rahway, NJ, USA, also known as Merck Sharp & Dohme LLC, Rahway, NJ, USA, does not accept unsolicited assistance from search firms for employment opportunities. All CVs / resumes submitted by search firms to any employee at our company without a valid written search agreement in place for this position will be deemed the sole property of our company. No fee will be paid in the event a candidate is hired by our company as a result of an agency referral where no pre-existing agreement is in place. Where agency agreements are in place, introductions are position specific. Please, no phone calls or emails.

Employee Status:

Relocation:

VISA Sponsorship:

Travel Requirements:

Flexible Work Arrangements:

Shift:

Valid Driving License:

Hazardous Material(s):

Number of Openings:

Requisition ID:R220299