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Job Details

Merck & Co, Inc

Operations/Service Platform Lead


Security Operations


Rahway, New Jersey, United States

Job Description

Our Clinical and Pharmacovigilance teams manage studies to provide the safety and efficacy data required for regulatory approval of potential new drugs, vaccines and new indications for existing products. We ensure we conduct high quality clinical trials by integrating state-of-the-art technology and applying rigorous scientific and ethical standards.

Job Description:

  • This role will operate to support the Clinical Trial data flow from collection, review, and submissions. There is a critical data flow component and necessary to understand the end-to-end processes. We are looking for a business lead to manage a large volume of support and issues to ensure the business meets their trial deliverables in production state and executes flawlessly on their needs. This role will also need to Develop and Manage platform roadmaps by working with cross functional and external vendors and Manage platform demand and releases that drive business value and result.

Job responsibilities:

  • Pair with other cross functional teams to define and create platform mgmt. principles.

  • Bring agile mindset to the teams for faster delivery, high integrity and quality standards.

  • Drive solutions to blockers, risks and issues on all programs.

  • track and manage portfolio program and projects.

  • define metrics and KPI’s aligned with organization goals.

  • manage complexity and change as goals and priorities are realigned.

  • Make effective decisions when presented with options for how to progress projects.

  • communicate with leaders to keep priorities and projects aligned.

  • Streamline existing processes.

  • develop and deliver training to drive change management partnering with cross functional team and learning organization.

  • Build a relationship with trial teams to ensure issues are mitigated with proper analysis.

  • Manage effective stakeholder communications on issues and disruptions.

  • Manage communications across the organizations to ensure proper planning and proactive can be encountered.

  • Experience in a lead role executing/overseeing complex projects or organizational improvement initiatives preferred.

  • Broad understanding of drug development -safety, clinical trials, trial design, data management, trial operations, regulatory, privacy, ICH, and GCP preferred.

  • Strategic thinker with a proven track record in translating business strategies into clearly defined implementation roadmaps.

  • Project Management experience is desirable.

  • Critical thinker.

  • Demonstrated success in defining and executing high-impact technology and innovation road maps.

  • Proven track record in leading large cross-functional initiatives focusing on business benefit outcomes and faster business adoption.

  • Must have strong networking and relationship-building skills.

  • Demonstrates the courage to assume personal accountability in challenging situations.

  • Demonstrated unwillingness to accept the status quo.

  • Must have excellent oral and written communications skills - able to present information confidentially and effectively to leadership, peers, and team.

  • Ability to influence without authority and successfully manage business stakeholders.

  • Prior exposure to or demonstrated the use of design thinking and SDLC methodologies is desirable.

Education Requirements:

  • Bachelor's degree in Science, Engineering, Computer Science, Health Care or related field.




We are a research-driven biopharmaceutical company. Our mission is built on the simple premise that if we “follow the science” that great medicines can make a significant impact to our world. We believe that a research-driven enterprise dedicated to world-class science can succeed by inventing medicine and vaccine innovations that make a difference for patients across the globe.

Who we are …

We are known as Merck & Co., Inc., Rahway, New Jersey, USA in the United States and Canada and MSD everywhere else. For more than a century, we have been inventing for life, bringing forward medicines and vaccines for many of the world's most challenging diseases. Today, our company continues to be at the forefront of research to deliver innovative health solutions and advance the prevention and treatment of diseases that threaten people and animals around the world.

What we look for …

Imagine getting up in the morning for a job as important as helping to save and improve lives around the world. Here, you have that opportunity. You can put your empathy, creativity, digital mastery, or scientific genius to work in collaboration with a diverse group of colleagues who pursue and bring hope to countless people who are battling some of the most challenging diseases of our time. Our team is constantly evolving, so if you are among the intellectually curious, join us—and start making your impact today.


In accordance with Managers' Policy - Job Posting and Employee Placement, all employees subject to this policy are required to have a minimum of twelve (12) months of service in current position prior to applying for open positions.

If you have been offered a separation benefits package, but have not yet reached your separation date and are offered a position within the salary and geographical parameters as set forth in the Summary Plan Description (SPD) of your separation package, then you are no longer eligible for your separation benefits package. To discuss in more detail, please contact your HRBP or Talent Acquisition Advisor.

Residents of Colorado

Click here to request this role’s pay range.

For positions located in the United States and Puerto Rico – Subject to applicable law, all new hires (including internal transfers) must demonstrate that they are fully vaccinated against COVID-19 or that they qualify for a medical or religious exemption to this vaccination requirement. New hires (including internal transfers) to a position that, as determined by the Company, requires routine collaboration with external stakeholders (such as roles in health services or customer-facing commercial or research-based roles) (“Customer-Facing Role”) who are not vaccinated must qualify for a medical or religious exemption and be in a position that the Company determines can accommodate unvaccinated employees without causing an undue burden to business operations. If, following dialog with the candidate as appropriate, it is determined that the candidate either a) does not qualify for a religious or medical exemption or, b) for candidates applying for Customer-Facing roles, it is determined that allowing the candidate to work without vaccination would cause an undue burden to the Company, the candidate will be ineligible for hire or transfer, or any offer of employment or transfer (if applicable) will be revoked. Please note that notwithstanding the approval of any reasonable accommodation, the Company reserves the right to monitor, modify, or revoke any such accommodation if it is determined, following dialog with the employee, that the accommodation is no longer effective or results in an undue burden to the Company.

Current Employees apply HERE

Current Contingent Workers apply HERE

US and Puerto Rico Residents Only:

Our company is committed to inclusion, ensuring that candidates can engage in a hiring process that exhibits their true capabilities. Please click here if you need an accommodation during the application or hiring process.

For more information about personal rights under Equal Employment Opportunity, visit:

EEOC Know Your Rights

EEOC GINA Supplement​

Pay Transparency Nondiscrimination

We are proud to be a company that embraces the value of bringing diverse, talented, and committed people together. The fastest way to breakthrough innovation is when diverse ideas come together in an inclusive environment. We encourage our colleagues to respectfully challenge one another’s thinking and approach problems collectively. We are an equal opportunity employer, committed to fostering an inclusive and diverse workplace.

Under New York City, Washington State and California State law, the Company is required to provide a reasonable estimate of the salary range for this job. Final determinations with respect to salary will take into account a number of factors, which may include, but not be limited to the primary work location and the chosen candidate’s relevant skills, experience, and education.

Expected salary range:

$107,600.00 - $169,400.00

For Washington State Jobs, a summary of benefits is listed here.

Learn more about your rights, including under California, Colorado and other US State Acts

Search Firm Representatives Please Read Carefully
Merck & Co., Inc., Rahway, NJ, USA, also known as Merck Sharp & Dohme LLC, Rahway, NJ, USA, does not accept unsolicited assistance from search firms for employment opportunities. All CVs / resumes submitted by search firms to any employee at our company without a valid written search agreement in place for this position will be deemed the sole property of our company. No fee will be paid in the event a candidate is hired by our company as a result of an agency referral where no pre-existing agreement is in place. Where agency agreements are in place, introductions are position specific. Please, no phone calls or emails.

Employee Status:



No relocation

VISA Sponsorship:


Travel Requirements:


Flexible Work Arrangements:



Valid Driving License:


Hazardous Material(s):


Number of Openings:


Requisition ID:R220931