Agency Operations Technician

Overview

We are not just offering a job but a meaningful career! Come join our passionate team!

As a Fortune 50 company, we hire the best employees to serve our customers, making us a leader in the insurance and financial services industry. State Farm embraces diversity and inclusion to ensure a workforce that is engaged, builds on the strengths and talents of all associates, and creates a Good Neighbor culture.

We offer competitive benefits and pay with the potential for an annual financial award based on both individual and enterprise performance. Our employees have an opportunity to participate in volunteer events within the community and engage in a learning culture. We offer programs to assist with tuition reimbursement, professional designations, employee development, wellness initiatives, and more!

Visit our Careers page for more information on our benefits , locations and the process of joining the State Farm team!

Responsibilities

Our Agency Operations team is looking for Agency Operations Technicians to join a fast-paced and customer focused environment. Join our dynamic and dedicated team where your work will make a great impact on the organization!

As an Agency Operations Technician, you will focus on phone work assisting agents and agent team members.

You will also:

Solve field leadership, agent team member and agent needs on first contact through simple, high-quality and personalized experiences
Assisting with marketing, licensing policy movement and agency needs through phone contact and utilizing chat features

Additional Details:

This is a full-time role
Training will be in the office for 4 weeks and the hours for training are M-F 8:00 AM - 4:30 PM
Hours of operation are Monday - Friday 7AM-7 PM; no weekends
Set schedule with shift bids every six months
Strong Internet connection is required when working virtually
Location: Cityline-Building 4; Richardson, Texas

Salary: $20.75/hr

Incumbency:

This position will have a 12-month incumbency period (beginning on the effective date of the position) which must be met before the employee can post for any other State Farm position. The incumbency period does not affect the at-will relationship between State Farm and the employee and does not create an employment contract, nor contractual rights.

***This is a hybrid role which means you will work virtually and be required to come into the office.***

****Applicants are required to be eligible to lawfully work in the U.S. immediately; employer will not sponsor applicants for U.S. work authorization (e.g. H-1B visa) for this opportunity*****

Qualifications

CHAT experience within a Contact Center environment highly preferred

May provide business partner voice and/or chat support within multiple functions

Utilizes understanding of workflows and organizational structure in daily tasks to handle business partner requests

Provides input on workflow efficiencies and may assist with updating the workflows

Applies working knowledge and understanding of procedures, resources, and system tools to resolve problems

Works effectively within a team environment, using proficient communication skills when engaging peers, leadership, and business partners.

Handles moderate complexity business partner requests and inquiries with limited guidance

Coordinates the flow of information and transactions related to work responsibilities, to properly identify, resolve and escalate cases with some assistance

Exercises an appropriate level of confidentiality as it relates to the requirements of storage and handling of sensitive data and customer information.

Handles multiple work assignments, sets priorities, and meets deadlines

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