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Job Details
Digital Operations Social Media Supervisor
The Social Media Supervisor provides real-time monitoring of all Bally Sports regional Twitter handles and Reddit threads during live events, identifying technical issues across all regions. A member of the Bally Sports Digital Operations Center providing quality control for all live streaming events, the Social Media Supervisor communicates all technical issues to Bally Sports customer support and internal teams, measuring the overall impact, urgency, and priority as it relates to the end user experience.
- Monitor all Bally Sports region and team social media handles for negative or technical issue mentions by device, region, or event for escalation to Bally Sports customer support, aiding in all related technical troubleshooting
- Identify the priority and impact for all raised issues, communicating with regional sports networks, and internal media and public relations teams, as well as providing white glove support for users as needed
- Proactively communicate known device and product streaming issues to the customer support team as it relates to the end user experience
- Work in conjunction with the digital operations supervisors and coordinator staff to monitor live event streams, providing quality control of Bally Sports digital products across a variety of platforms including web, mobile web, iOS, Android, and connected television devices
- Aggregate and organize all technical mentions, creating and distributing daily and monthly social media metrics reports
- Work closely with customer service and operations supervisors to identify top issue trends and customer support improvement opportunities
- Manage the Bally Sports Subreddit page, offering technical support to Reddit users
- Test and validate all Bally Sports bulk promo code order requests from partnering teams
- Manage content operation processes for interactive trivia questions during live events, creating all questions and coordinating operational execution
Sinclair Broadcast Group, Inc. is proud to be an Equal Opportunity Employer and Drug Free Workplace!
#Ballys
About Us
Make your mark in Media with Sinclair Broadcast Group, a diversified media company dedicated to connecting people with content everywhere! We have consistently led the broadcast industry since our inception, and now Sinclair owns the largest regional sports network business and one of the largest television broadcast portfolios in the country. In addition, we have affiliations with all of the major broadcast networks, own Tennis Channel, and several multicast networks including TBD and Comet. Our content is distributed over-the-air, on multi-video providers, and through our industry-leading digital media platforms. We're at the forefront of NextGen technology, enabling innovative new ways to engage with broadcast content like never before. We also recently launched a free TV streaming service called STIRR. Our success is the direct result of our extraordinary employees and management team who believe in our vision and are dedicated to ensuring a great future for our employees. We are advancing the world of Media and want YOU to join our winning team!
About the Team
The life-blood of our organization is our people. We have a compelling story, a goal-oriented culture, and we take really good care of people. How good? Here is a glimpse: great benefits, open door policy, upward mobility and a strong desire to see you succeed. Ready to be part of a winning team? Let’s talk.