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Job Details

Merck & Co, Inc

Specialist Operations


Security Operations


West Point, Pennsylvania, United States

Job Description

Our Manufacturing Operations teams are the people that make our products. We work in the manufacturing plants with a “Safety First, Quality Always” mindset striving for continuous improvement. We work in the local plant connected to our global manufacturing network to ensure the highest quality of raw materials, intermediates and finished products.

As part of our Company's Vaccine Manufacturing Organization, the West Point team is seeking a highly motivated individual to serve as a day shift Operations Specialist. The Operations Specialist will be an integral member of the operations team with responsibility for direct support of operations on the production floor, batch record review, and problem solving to drive short to long-term continuous improvement initiatives. This position will be expected to support all production steps in the area including Cell Expansion/ Clarification/TFF /Filtration/Fill and Freeze.

Primary Responsibilities:

Reporting to the Associate Director of Operations or Operations Manager, the Operations Specialist primary responsibility will be to help facilitate day to day production and support of operations. He/she will partner with area Manager to assist with ship floor management.

This position will require off-shift or weekend coverage based on business unit needs and specific assignments. The Operations Specialist has the opportunity to develop into a manager with a rapidly growing pharmaceutical manufacturer.

  • Assists Operations manager in execution of duties

  • Delivers operational improvements on key business projects, including updating weekly metrics and deliverables

  • Promote a culture of continuous improvement and challenging the status quo

  • Complete documentation of deviation events

  • Complete production batch record review (post- Production)

  • Coach and provide oversight on shop floor to identity potential issues before they arise and prevent deviations

  • Ownership of the Leader standardized work process which prioritizes resolution of issues from the shop floor and drives resolution through 8-step problem Solving and other Lean tools.

  • Collaborate with peers on global teams to ensure a positive learning organization, alignment of strategy and sharing best practices

  • Mentor others on effective communication and active listening techniques to fully understand needs and expectations

  • Assist operations team and shop floor to with defining the requirements of the electronic batch record and successful execution

Minimum Required Education, Experience and Skills:

  • Bachelor’s degree or higher, preferably in Science, Engineering, Business Administration, or another technical field


  • High School Diploma/GED with four (4) years of relevant experience in manufacturing or military service


  • Willing and able to work off-shifts and weekends as needed

  • Must Complete and Pass Health Screening

Preferred Experience and Skills:

  • Demonstrated record of successfully working in team environments and influencing people with a broad range of skills and experience.

  • Performance mindset to drive and influence behaviors on the floor

  • Self-motivation, ambition, resilience, and confidence in taking risk

  • Lean, Six Sigma problem solving skills coupled with a continuous improvement mindset

  • Ability to prioritize, focus on and obtain business results

  • Excellent communication and organizational skills

  • Technical writing experience related to procedures and investigations

  • SAP, MES and DeltaV experience is an advantage

Our Manufacturing & Supply Division is dedicated to being the most trusted supplier of biopharmaceuticals worldwide. Our facilities, along with our external contractors, suppliers, and partners, create a reliable global manufacturing network that’s devoted to delivering a high quality, reliable supply to customers and patients on time, every time.


In accordance with Managers' Policy - Job Posting and Employee Placement, all employees subject to this policy are required to have a minimum of twelve (12) months of service in current position prior to applying for open positions.

If you have been offered a separation benefits package, but have not yet reached your separation date and are offered a position within the salary and geographical parameters as set forth in the Summary Plan Description (SPD) of your separation package, then you are no longer eligible for your separation benefits package. To discuss in more detail, please contact your HRBP or Talent Acquisition Advisor.

Employees working in roles that the Company determines require routine collaboration with external stakeholders, such as customer-facing commercial, or research-based roles, will be expected to comply not only with Company policy but also with policies established by such external stakeholders (for example, a requirement to be vaccinated against COVID-19 in order to access a facility or meet with stakeholders). Please understand that, as permitted by applicable law, if you have not been vaccinated against COVID-19 and an essential function of your job is to call on external stakeholders who require vaccination to enter their premises or engage in face-to-face meetings, then your employment may pose an undue burden to business operations, in which case you may not be offered employment, or your employment could be terminated. Please also note that, where permitted by applicable law, the Company reserves the right to require COVID-19 vaccinations for positions, such as in Global Employee Health, where the Company determines in its discretion that the nature of the role presents an increased risk of disease transmission.

Current Employees apply HERE

Current Contingent Workers apply HERE

US and Puerto Rico Residents Only:

Our company is committed to inclusion, ensuring that candidates can engage in a hiring process that exhibits their true capabilities. Please click here if you need an accommodation during the application or hiring process.

We are an Equal Opportunity Employer, committed to fostering an inclusive and diverse workplace. All qualified applicants will receive consideration for employment without regard to race, color, age, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, or disability status, or other applicable legally protected characteristics. For more information about personal rights under the U.S. Equal Opportunity Employment laws, visit:

EEOC Know Your Rights

EEOC GINA Supplement​

Pay Transparency Nondiscrimination

We are proud to be a company that embraces the value of bringing diverse, talented, and committed people together. The fastest way to breakthrough innovation is when diverse ideas come together in an inclusive environment. We encourage our colleagues to respectfully challenge one another’s thinking and approach problems collectively.

Learn more about your rights, including under California, Colorado and other US State Acts

U.S. Hybrid Work Model

Effective September 5, 2023, employees in office-based positions in the U.S. will be working a Hybrid work consisting of three total days on-site per week, generally Tuesday, Wednesday and either Monday or Thursday, although the specific days may vary by site or organization, with Friday designated as a remote-working day, unless business critical tasks require an on-site presence. This Hybrid work model does not apply to, and daily in-person attendance is required for, field-based positions; facility-based, manufacturing-based, or research-based positions where the work to be performed is located at a Company site; positions covered by a collective-bargaining agreement (unless the agreement provides for hybrid work); or any other position for which the Company has determined the job requirements cannot be reasonably met working remotely. Please note, this Hybrid work model guidance also does not apply to roles that have been designated as “remote”.

Search Firm Representatives Please Read Carefully
Merck & Co., Inc., Rahway, NJ, USA, also known as Merck Sharp & Dohme LLC, Rahway, NJ, USA, does not accept unsolicited assistance from search firms for employment opportunities. All CVs / resumes submitted by search firms to any employee at our company without a valid written search agreement in place for this position will be deemed the sole property of our company. No fee will be paid in the event a candidate is hired by our company as a result of an agency referral where no pre-existing agreement is in place. Where agency agreements are in place, introductions are position specific. Please, no phone calls or emails.

Employee Status:



No relocation

VISA Sponsorship:


Travel Requirements:


Flexible Work Arrangements:

On-Site, Work Week


1st - Day

Valid Driving License:


Hazardous Material(s):


Requisition ID:R266789