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Job Details

AD, Marketing Operations Delivery & Enablement


Security Operations


East Hanover, New Jersey, United States

AD, Marketing Operations Delivery & Enablement

Job ID


Mar 19, 2024


About the Role

Location: East Hanover, NJ

The AD, Marketing Operations Delivery & Enablement (MODE) drives operational alignment, enablement, delivery excellence, and continuous improvement of Marketing Operations (MO) business processes across assigned brands/therapeutic area. This critical role will be assigned to multiple brands and one Therapeutic Area (TA), serving on those respective Integrated Marketing Strategy Teams (IMST) as the “point person” to identify, communicate, plan, direct, and/or lead designated MO services and to ensure operational efficiency across IMO and other supporting functions (i.e.: Finance, Procurement, external partners, etc.). This individual will partner closely with IMO Marketing Strategy and Customer Experience, as well as other functional areas, to monitor operational excellence and contribute to ad-dressing partner feedback with recommended MO/MODE business process enhancements. This role will oversee multiple complex internal/external services and capabilities across various functions, strategic partners, and time zones.

Key Responsibilities:

• Establish collaborative relationships with Marketing Strategy, Customer Experience Planning and Optimization, and COEs within Integrated Marketing to achieve delivery excellence. Provide insight and input into marketing operation opportunities to optimize the effectiveness of marketing plans and drive greater agility and flexibility.

• Provide input and facilitate end-to-end business process assessments, making recommendations and facilitating the implementation of new marketing operation pivotal initiatives in collaboration with relevant marketing operation functions.

• Analyze operational critical metrics, CoE KPIs and co-create improvement plans in partnership with each CoE lead.

• Develop and implement program governance for CoE solutions that support the business in the achievement of transformational and operational priorities. Be a voice of discipline and structure to enable the development and deployment of operational solutions that meet the needs of the business.

• Enables service innovations within the marketing operation areas and COE operational models, related to Integrated Marketing Organization

• Lead and govern end-to-end execution of CoE deliverables in close collaboration with marketing strategist, customer experience team, and agency partners. Provide input and help manage the implementation of the marketing plan in close collaboration with the Marketing Strategist, Customer Experience team, CoEs, and agency partners. Partner with Marketing Strategist and Customer Experience team to understand marketing plans priorities and work with marketing opera-tions team for effective resource planning & utilization.

• Monitor new ways of working with CoEs and ensure best practices are followed by agency partners across allocated brands/TA and efficiency goals are achieved

• Be the change agent for the successful implementation of marketing operation priorities with the IMO function and agency partners. Identify and lead the delivery excellence opportunities for operational solutions that support our mission of reimagining medicine to deliver better patient out-comes.

• Lead and manage scope and financial operation activities in close collaboration with Marketing Strategist and Finance teams. Lead teams to define deliverables and monitor time management.

• Align on work required to support Scientific Events activities at a global, regional, and local level where required.

This position will be located at the East Hanover, NJ site and will not have the ability to be located remotely. Please note that this role would not provide relocation and only local candidates will be considered. This position will require up to 10% travel as defined by the business (domestic and/ or international)

Diversity & Inclusion / EEO

We are Equal Opportunity Employers and take pride in maintaining a diverse environment. We do not discriminate in recruitment, hiring, training, promotion or other employment practices for reasons of race, color, religion, gender, national origin, age, sexual orientation, gender identity or expression, marital or veteran status, disability, or any other legally protected status. We are committed to building diverse teams, representative of the patients and communities we serve, and we strive to create an inclusive workplace that cultivates bold innovation through collaboration and empowers our people to unleash their full potential.

Accessibility and Reasonable Accommodations: Individuals in need of a reasonable accommodation due to a medical condition or disability for any part of the application process, or to perform the essential functions of a position, please let us know the nature of your request, your contact information and the job requisition number in your message:

Role Requirements

What You’ll Bring to the Role:

Education: Bachelor's degree in related field is required

Essential Requirements:

• 5+ years’ experience in Commercial Operations, Sales, or Marketing, with multi-functional experience in Pharmaceutical or Biotech industries preferred

• Led and implemented Commercial and/or Marketing Operations and respective best practices across the pharmaceutical industry

• Demonstrated a high degree of competence in all elements of the role listed above

• Worked effectively across functions as a collaborative teammate, demonstrating achievement of common goals

• Demonstrate a breadth of diverse leadership experiences and skills including the ability to influence and collaborate with peers, develop, and coach others, and oversee, and guide the work of other colleagues to achieve meaningful outcomes and create business impact.

• Ability to thrive in integrated and complex organization

Desirable requirements:

• Master of Science or MBA preferred

Why Novartis: Our purpose is to reimagine medicine to improve and extend people’s lives and our vision is to become the most valued and trusted medicines company in the world. How can we achieve this? With our people. It is our associates that drive us each day to reach our ambitions. Be a part of this mission and join us! Learn more here:

You’ll Receive: You can find everything you need to know about our benefits and rewards in the No-vartis Life Handbook.

Commitment to Diversity & Inclusion: Novartis is committed to building an outstanding, inclusive work environment and diverse teams representative of the patients and communities we serve.

The pay range for this position at commencement of employment is expected to be between $144,000 and $216,000/year; however, while salary ranges are effective from 1/1/24 through 12/31/24, fluctuations in the job market may necessitate adjustments to pay ranges during this period. Further, final pay determinations will depend on various factors, including, but not limited to geographical location, experience level, knowledge, skills and abilities. The total compensation package for this position may also include other elements, including a sign-on bonus, restricted stock units, and discretionary awards in addition to a full range of medical, financial, and/or other benefits (including 401(k) eligibility and various paid time off benefits, such as vacation, sick time, and parental leave), dependent on the position offered. Details of participation in these benefit plans will be provided if an employee receives an offer of employment. If hired, employee will be in an “at-will position” and the Company re-serves the right to modify base salary (as well as any other discretionary payment or compensation program) at any time, including for reasons related to individual performance, Company or individual department/team performance, and market factors.

Join our Novartis Network: If this role is not suitable to your experience or career goals but you wish to stay connected to hear more about Novartis and our career opportunities, join the Novartis Net-work here:

Why Novartis: Helping people with disease and their families takes more than innovative science. It takes a community of smart, passionate people like you. Collaborating, supporting and inspiring each other. Combining to achieve breakthroughs that change patients’ lives. Ready to create a brighter future together?

Join our Novartis Network: Not the right Novartis role for you? Sign up to our talent community to stay connected and learn about suitable career opportunities as soon as they come up:



Business Unit





East Hanover, NJ

Company / Legal Entity

Novartis Pharmaceuticals

Functional Area


Job Type

Full Time

Employment Type


Shift Work