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Job Details

Sinclair Broadcast Group Inc.

Onboarding Specialist

Publishing and Broadcasting

Public Affairs Specialist


Hunt Valley, Maryland, United States

Drive Auto is looking for an Onboarding Specialist to join our team in Hunt Valley, MD!

Responsibilities Include:

  • Support internal and external stakeholders during the onboarding of new client partnerships with our signature white glove service.
  • Provide regular progress updates with internal and external stakeholders throughout the onboarding process.
  • Direct engagement with internal and external stakeholders, to include but not limited to leading calls/trainings and facilitation of support needs.
  • Follow standard operating procedures for trafficking orders and setting up new data platforms, including thorough content auditing and timely order handling within SLA limits.
  • Coordinate and collaborate with internal fulfillment teams to meet benchmarks and ensure deadlines are met.
  • Learn and understand our proprietary technology, and comfortably train an internal or external client on how to use such technology.
  • Monitor multiple ticketing queues throughout the day, while co-mingling other onboarding-related tasks and responsibilities.
  • Conduct a brief performance analysis for your portfolio of clients each month.
  • Provide ongoing support to internal and external clients in various time zones for your assigned portfolio of clients throughout the lifetime of the client partnership.
  • Become a subject matter expert on day-to-day processes within 6 months and, if appointed, able to train new hires.
  • Assist other team members on work assignments when they are using PTO (paid time off).
  • Maintain record-keeping entries in a variety of online databases.
  • Complete any mandatory trainings that are assigned from leadership or security/IT.
  • Other unplanned duties and projects as assigned.


  • Excellent written and verbal communication skills, both concisely and professionally.
  • Comfortability in speaking with internal and external partners, and in some cases with remote video software.
  • Organizational skills, attention to detail, and a sense of urgency are a must.
  • Be coachable, solution-oriented, and inclined to ask questions.
  • Ability to adapt to ongoing change in a tech-driven environment.
  • Ability to multi-task successfully in a fast-paced, hybrid (in-person and remote) environment.
  • Ability to use intuition and critical thinking to anticipate the needs of team members within your immediate department and outside of the department.
  • Must have a strong working knowledge of MS Office Suite, including Outlook, Word, Excel and PowerPoint.
  • Ability and willingness to self-manage an individualized book of business with a minimal amount of micro-management.
  • Embrace change and anticipate/adapt to it, while also offering cooperative problem-solving and assistance to other team members.
  • Operative.One, AOS and/or JIRA experience is a plus.
  • Digital Marketing/Ad Agency Operations experience is a plus.

Sinclair Broadcast Group, Inc. is proud to be an Equal Opportunity Employer and Drug Free Workplace!

About Us

Make your mark in Media with Sinclair Broadcast Group, a diversified media company dedicated to connecting people with content everywhere! We have consistently led the broadcast industry since our inception, and now Sinclair owns the largest regional sports network business and one of the largest television broadcast portfolios in the country. In addition, we have affiliations with all of the major broadcast networks, own Tennis Channel, and several multicast networks including TBD and Comet. Our content is distributed over-the-air, on multi-video providers, and through our industry-leading digital media platforms. We're at the forefront of NextGen technology, enabling innovative new ways to engage with broadcast content like never before. We also recently launched a free TV streaming service called STIRR. Our success is the direct result of our extraordinary employees and management team who believe in our vision and are dedicated to ensuring a great future for our employees. We are advancing the world of Media and want YOU to join our winning team!

About the Team

The life-blood of our organization is our people. We have a compelling story, a goal-oriented culture, and we take really good care of people. How good? Here is a glimpse: great benefits, open door policy, upward mobility and a strong desire to see you succeed. Ready to be part of a winning team? Let’s talk.