Job Details
Ashley Furniture
Workforce Real Time Analyst
Do you love helping others? Are you a problem-solver who likes to find creative solutions to help others? Do you want to take that creativity and work for a World-Class organization?
Then apply today to our Customer Service Team at Ashley Furniture – the number one retailer of furniture and bedding in the United States!
There is only one boss: The Customer. Our Customer Service team promotes a positive, customer-centric environment by providing practical and impactful service to achieve consumer, business and employee satisfaction!
Workforce Real-Time Analyst
What Will You Do?
The Real-Time Analyst is a support role, responsible for monitoring staffing and making decisions that best fit the business needs. This position will spend most of the workday observing queues, changing skill attributes and working with Customer Care Supervisors to best keep the site goals aligned and in focus. This position is responsible for learning and understanding all aspects of the retail customer service environment including call queues, schedule adherence, service levels, ASA’s and scheduling to be able to keep customer wait times optimal and overall site functionality.
The Real-Time Analyst will maintain prompt, efficient and accurate data entry to ensure report accuracy. This position will exhibit superior computer skills and both verbal and written communication skills, as well as a broad understanding of call centers. This position will provide support and assistance to call center agents and members of leadership and can be self-motivated, while maintaining the overall focus on site success.
The Real-Time Analyst must have the skills and ability to keep emotions in check in order to seamlessly move from one situation to the next.
What Do You Need?
2 years experience in Customer Service or related field
High School Diploma or equivalent
Maintain a positive and professional attitude that motivates others
Respond professionally in situations with difficult customer issues or inquiries
Strong attention to detail
Proficient computer skills including experience with Microsoft Office Suite
Who Are We?
We offer competitive pay and excellent benefits!
We are a multi-billion dollar company and the largest manufacturer of furniture in the world, and offer one of the industry’s broadest product assortments at over 20,000 storefronts in 123 countries.
Growth-Focused is one of our core values, and we are dedicated to helping you grow with us through training, mentoring, and coaching as well as investing in the latest design tools, production equipment and new technologies.
Environmental efforts are a priority as we continually seek to recycle, reuse and replenish every day.
Millions of dollars are contributed annually to local and national charities as we seek to improve the lives of people around the world.
We are an equal opportunity employer and provide a drug-free working environment. While Ashley appreciates the interest of all candidates only those meeting specific position requirements may be contacted. Principals Only.